1 Reply Latest reply: Nov 25, 2013 7:04 PM by tjk
kcmc Level 1 Level 1 (0 points)

What has happened to my computer screen? I was opening emails with two attachments one word document and one excel. When I tried to send out the next email the computer screen fragmented into colors and lines. Shut computer down with on/ off button. When turned back on may come on or not. If it does it only works briefly. One time word came up with a notice that said to verify the database utility. Did so and it said it was fine. This is a mac book pro 2.4G/ OS 7 system software is updated. It is about 5 years old. Is this a virus in mail? Possible on a Mac?.. Thanks


MacBook Pro, iOS 7.0.4
  • 1. Re: Computer screen jumbled lines
    tjk Level 7 Level 7 (24,150 points)

    Hi k,

     

    Is this an early 2008 model? They have a known GPU issue. You may have the NVIDIA issue. First, go to System Profiler > Hardware > Graphics/Displays and see if you have the GeForce 8600M GT GPU. If so, read about it here:

    http://support.apple.com/kb/TS2377

     

    it was a free repair program, but it has expired. Still if you have that machine, I'd certainly go to an Apple Store and see if they will still cover it.