Trocafish

Q: Mavericks corrupts external hard drive

My WD MyBook studio 2TB (fw800) suddenly shows up empty on my desktop after a Mavericks upfrade on my mid 2009 mbp.

 

Disk Drill is now scanning the WD, and the files are there, about 1,4 TB of it...

 

How do I get the disc structure back?

 

I have no Mountain Lion OS-mac to test the WD in..

 

I had a bootable Mountain Lion on the WD, could that be the problem?

 

In Disk Drill MyBook has four units; EFI(200Mb), MyBook(1,8Tb), Unallocated 128Mb and Lost partition (200Mb)

iOS 7, Ipad mini + ios7

Posted on Oct 24, 2013 1:08 AM

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Q: Mavericks corrupts external hard drive

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  • by Basilic,

    Basilic Basilic Nov 25, 2013 12:34 AM in response to Drew Reece
    Level 1 (4 points)
    Servers Enterprise
    Nov 25, 2013 12:34 AM in response to Drew Reece

    I am still waiting to hear back from Alex.Chernenko's post...

    https://discussions.apple.com/message/23879786#23879786

  • by Drew Reece,

    Drew Reece Drew Reece Nov 25, 2013 12:54 AM in response to Basilic
    Level 5 (7,798 points)
    Notebooks
    Nov 25, 2013 12:54 AM in response to Basilic

    My guess is that you should try the rebuild/ recover lost partitions first to see if the catalog can then be repaired.

    http://www.cleverfiles.com/partition-recovery.html

  • by CALLOHANh,

    CALLOHANh CALLOHANh Nov 25, 2013 2:00 AM in response to Drew Reece
    Level 1 (0 points)
    Nov 25, 2013 2:00 AM in response to Drew Reece

    MY LATEST.

    because i had given up on recovering any metadata i had erased and reformatted my studio drive and copied recovered files back to it where i was beginning to sort the files. I noticed the drive was behaving not quite right copying slow, deleting slow and files deleted were not reducing total bites used. This happened also to my duo drive so have contacted WD and they are going to replace both drives under warranty. Have returned both drives to them which they hope to put under microscope.

    Here's the strange thing though whilst i was waiting 4 days for return authority from WD i had simply left drives turned off and disconnected. Today befor Fedex picked up the drives i connected the studio drive back up to my imac and  500gb gone AGAIN.    Just a blank drive!     I had used WD uninstall software 2weeks ago .

     

    So what is going on. Did Apple dismiss this problem as not being theirs to soon.

    What are the legalities here.?

  • by spg100,

    spg100 spg100 Nov 25, 2013 2:23 AM in response to CALLOHANh
    Level 1 (0 points)
    Nov 25, 2013 2:23 AM in response to CALLOHANh

    Check your activity monitor and probably you will find a service from WD running like MyBookservice and remove manually.

  • by dtise,

    dtise dtise Nov 25, 2013 3:34 AM in response to spg100
    Level 1 (0 points)
    Mac OS X
    Nov 25, 2013 3:34 AM in response to spg100

    spg100

     

    I have uninstalled WD software using uninstaller, but still find wehelper in activity monitor! How do you delete manually?

     

    Thanks

  • by spg100,

    spg100 spg100 Nov 25, 2013 3:39 AM in response to dtise
    Level 1 (0 points)
    Nov 25, 2013 3:39 AM in response to dtise

    If I remenber well wdhelper it is not relevant to WD software but a process of MacOS.

  • by dtise,

    dtise dtise Nov 25, 2013 3:43 AM in response to spg100
    Level 1 (0 points)
    Mac OS X
    Nov 25, 2013 3:43 AM in response to spg100

    spg

     

    Thank you. I'm starting to suspect anything and everything with a wd. Not to put the blame only on them. As with many here, I am frustrated by Apple's silence, as Mavericks is surely a big part of the problem.

  • by dtise,

    dtise dtise Nov 25, 2013 3:48 AM in response to dtise
    Level 1 (0 points)
    Mac OS X
    Nov 25, 2013 3:48 AM in response to dtise

    I found this on macrumors forum, just in case anyone has same question

     

    in response to a question about wdhelper, assuming this person is correct:

     

    "It's a helper tool for performing privileged operations for Wire-lessDiagnosticsSupport.framework

    Nothing to worry about as it is a normal and necessary process."

  • by AKabas,

    AKabas AKabas Nov 25, 2013 3:54 AM in response to dtise
    Level 1 (0 points)
    Nov 25, 2013 3:54 AM in response to dtise

    Check for files or folders with "WD", "WesternDigital" or "wdc" in their names in the following folders:

     

    /Library/Application Support

    /Library/LaunchAgents

    /Library/LaunchDaemons

    /Library/Preferences

    /System/Library/Extensions

    /Library/StartupItems

  • by R C-R,

    R C-R R C-R Nov 25, 2013 4:02 AM in response to dtise
    Level 6 (17,700 points)
    Nov 25, 2013 4:02 AM in response to dtise

    dtise wrote:

    I found this on macrumors forum, just in case anyone has same question

    in response to a question about wdhelper, assuming this person is correct:

    Presumably it is correct, since the description is straight from the Apple man page for wdhelper.

  • by R C-R,

    R C-R R C-R Nov 25, 2013 4:28 AM in response to AKabas
    Level 6 (17,700 points)
    Nov 25, 2013 4:28 AM in response to AKabas

    AKabas wrote:

    Check for files or folders with "WD", "WesternDigital" or "wdc" in their names in the following folders:

     

    /Library/Application Support

    /Library/LaunchAgents

    /Library/LaunchDaemons

    /Library/Preferences

    /System/Library/Extensions

    /Library/StartupItems

     

    From a post dated 10/30/13 on page 3 of this WD Blog, a WD tech suggests this semi-manual way to remove the "WD Smartware"

    Steps to completely remove WD SmartWare from your Mac:

     

    Run the SmartWare uninstaller application located in /Applications/

    Using Apple’s Activity Monitor from /Applications/Utilities quit the following processes:

    WDDMService

    WD Quick View

    SmartwareServerApp

     

    Delete /Library/LaunchDeamons/com.wdc.WDDMService.plist (Entry that causes WDDM to start.)

    Delete /Library/LaunchDeamons/com.wdc.WDSmartWareServer.plist (Entry that causes the SmartWare Server to start.)

    Delete /Applications Support/WDSmartware (Removes all SmartWare support programs)

    Delete /Application/WDSmartWare (SmartWare user interface)

    Delete Library/Preferences/com.wdc.smartware.plist

    From System Preferences->Users Login Items remove WDQuickview for all users. (Entry that runs WD Quick View when a user logs in. There should be a single entry for all users. Deleting it from one any account should remove it for all accounts.)

    This was posted to the blog before WD released the uninstaller that (presumably) does the same thing, but for those that want to be sure, the list of files & their locations in the above should help. Just be careful not to delete anything that is not part of the WD software (like wdhelper)!

  • by Trocafish,

    Trocafish Trocafish Nov 25, 2013 12:04 PM in response to PlotinusVeritas
    Level 1 (0 points)
    Nov 25, 2013 12:04 PM in response to PlotinusVeritas

    Well, i got the Kroll software, and it was much better than DR3 or DiskDrill, I got the content back, but all jumbled up in serial named folders.. With the help of Media Pro I could sort through the folders and rename them. The images are ok anyway, but the folders I had w indesign projects (mixed media) are pretty much defunct since all files are sorted in folders by their file extensions. I threw away the zip and dmg files, they were quite unusable..

     

    Even most of my properly named multimedia files are ok. ( mov, avi, mp3 and so on)

     

     

    So it was worth it getting in touch w WD to get as much back as I could..

  • by miglio74,

    miglio74 miglio74 Nov 26, 2013 1:35 AM in response to Trocafish
    Level 1 (0 points)
    Nov 26, 2013 1:35 AM in response to Trocafish

    Hi guys and Girls,

    Yesterday Western Digital told that:

     

    WD is happy to announce the release of WD SmartWare Version 1.3.6 for Mac 10.5-10.9.

    • Fixed an issue related to reports of some customers, under certain conditions, experiencing data loss when updating to Apple's OS X Mavericks (10.9).

    Please feel free to post your experiences or questions in this thread.

     

    This is the PATCH?

  • by PlotinusVeritas,

    PlotinusVeritas PlotinusVeritas Nov 26, 2013 2:39 AM in response to miglio74
    Level 6 (14,806 points)
    Nov 26, 2013 2:39 AM in response to miglio74

    Someone needs to (a coder) break down the coding commands in that software to give indications as to causation, (since WD isnt going to) and contrast the code commands with the previous version of same.

     

    (WD SmartWare Version 1.3.6 for Mac 10.5-10.9.)

     

     

     

     

    (I will never use HD control software)

     

     

     

        But this does not fix the disks that it is already corrupted

     

     

    correct.  Not to invoke the "hindsight" rule, but you must always consider any and all hard drives as an egg in a stampede,

     

      *flex data redundancy to the point of paranoia

  • by spg100,

    spg100 spg100 Nov 26, 2013 2:32 AM in response to PlotinusVeritas
    Level 1 (0 points)
    Nov 26, 2013 2:32 AM in response to PlotinusVeritas

    But this does not fix the disks that it is already corrupted I believe most of us especialy with encrypted disk we lost our data for ever

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