ImFrmHawaii

Q: Greyed-out songs problem

First off, I'd like to start by saying that I'm sorry if I there are other threads that already talked about this. I tried googling for solutions, but I could not find any one article that could help my current problem.

 

After downloading my songs onto my iTunes, I tried to sync the songs to my iPhone. That's when the "Greyed-out" songs started showing up. In the Library itself, the songs are normal, playable. But under "Devices" -> Music, the songs appear "greyed-out" with a circle being created with two arrows that do not move. Furtherrmore, the "grey-out" song(s) does not sync to my iPhone. Below is a picture of the problem.

 

Greyout1.jpg

 

Again, the song is plays perfectly fine in the Library. However, it will not play under the Devices -> Music category nor will it appear on my iPhone. Please help me. I am tired of this problem and would like a quick solution. If there was a thread with the exact same problem, please post the link to said thread IF there is a solution. It is much appreciated.

 

I already tried one of the solutions that worked one time but doesn't seem to work now. The solution involved logging out of one's Apple account then logging back in. As I said, this one doesn't seem to work for me anymore. Any help and input is appreciated. Thanks.

Posted on May 26, 2012 1:30 AM

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Q: Greyed-out songs problem

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  • by waffiyyah,

    waffiyyah waffiyyah Oct 26, 2013 1:07 PM in response to ImFrmHawaii
    Level 1 (0 points)
    Oct 26, 2013 1:07 PM in response to ImFrmHawaii

    I had a problem with the greyed out songs on my iPhone.  This is how I fixed it.  The songs were MP3s.  So in my iTunes library I right clicked on the song (which wasn't working on my iPhone) and converted it to AAC.  It made another copy of the song in a different format.  I then deleted the MP3 versions and synced the newly formatted songs onto my iPhone and they worked.

  • by Bryan4509,

    Bryan4509 Bryan4509 Oct 30, 2013 5:21 PM in response to ImFrmHawaii
    Level 1 (0 points)
    Oct 30, 2013 5:21 PM in response to ImFrmHawaii

    Here's how i fixed my iPhone greyed out songs,...

    on my iPhone;

    1: settings

    2: storage (wait a minute for your used storage to populate)

    3: music

    4: edit

    5: delete(-) all music (THIS WILL DELETE ALL YOUR MUSIC ON YOUR iPHONE!)

    6: plug back into iTunes and all your music (that you choose) will be returned to your iPhone that is still in your iTunes.

     

    I don't have an iTouch but I think it would work the same way.

     

    Cheers!

  • by 1iverpoo1,

    1iverpoo1 1iverpoo1 Nov 3, 2013 9:23 AM in response to ImFrmHawaii
    Level 1 (0 points)
    Nov 3, 2013 9:23 AM in response to ImFrmHawaii

    I had solved the issue. Yes!

     

    Here are the steps:

     

    1. Running I-Tunes as Administrator.

    2. Clearing the music list inside my computer and re-scan the media

    3. Sync the iphone again.

  • by trp_guru,

    trp_guru trp_guru Nov 5, 2013 7:50 AM in response to ImFrmHawaii
    Level 1 (4 points)
    Safari
    Nov 5, 2013 7:50 AM in response to ImFrmHawaii

    I have tried everything in this forum and still have grayed out songs on my iPhone. I'm beyond frustrated!!!  3 weeks ago I had no issue, update to mavericks on MBP And I have issues. I can't for the life of me figure it out. I tried creating acc versions, I tried the auto sync turned on, I've tried deleting the albums from my library, syncing, then restore the album and resync....  NOTHING works. What upsets me is that it's all of a sudden... Had no problems before. Any other suggestions?  Did a complete delete of your library and restore of phone do the trick b/c that's where I'm at right now.

  • by DerReinhardt,

    DerReinhardt DerReinhardt Nov 5, 2013 1:44 PM in response to ImFrmHawaii
    Level 1 (0 points)
    Nov 5, 2013 1:44 PM in response to ImFrmHawaii

    Hi.

     

    I keep my music synched. What I did was to stop synching all music and applied the changes, so all the music in my iphone was deleted but still in my itunes library. Then I marked sync all music again and applied changes. My iphone got all the songs back, including the gray ones. Time consuming, but worth it I think.

  • by trp_guru,

    trp_guru trp_guru Nov 6, 2013 5:21 AM in response to DerReinhardt
    Level 1 (4 points)
    Safari
    Nov 6, 2013 5:21 AM in response to DerReinhardt

    I'll give this a try. 

  • by trp_guru,

    trp_guru trp_guru Nov 6, 2013 5:41 AM in response to DerReinhardt
    Level 1 (4 points)
    Safari
    Nov 6, 2013 5:41 AM in response to DerReinhardt

    Ok this solved my problem!!!! Thank you so much. Next question is..... What is the "other" category in the memory description? Because after I did this that jumped from 750mb to 9.97gb!!!! What does the "other" section consist of?

  • by pmac35,

    pmac35 pmac35 Nov 8, 2013 11:49 PM in response to DEF559
    Level 1 (0 points)
    Nov 8, 2013 11:49 PM in response to DEF559

    Thank you so much!  I realized you posted this over a year ago, but this worked for me!  I had over 2,000 songs to move over, and I did not want to individually deal with any of them, so I tried this.  It worked!

  • by Levin Chin,

    Levin Chin Levin Chin Nov 13, 2013 5:58 PM in response to trp_guru
    Level 1 (25 points)
    Nov 13, 2013 5:58 PM in response to trp_guru

    trp_guru:

     

    May I ask what you did exactly?  I'm having the same problem and have no idea what to do - am slowly trying all the suggestions here - nothing works so far ...

     

    Do I have to convert everything to AAC?  I have tens of playlists which have taken me more than a decade to build up and I understand that converting to AAC means I'll have to re-insert the songs into the playlist manually, one-by-one, again ...

  • by avlupul,

    avlupul avlupul Nov 15, 2013 6:28 PM in response to ImFrmHawaii
    Level 1 (0 points)
    Nov 15, 2013 6:28 PM in response to ImFrmHawaii

    I was having this same problem and tried almost every suggestion posted here except for uninstalling my iTunes in fear that I would lose all of my playlists

     

    If you have the option to plug your phone into another device. My Mac Mini was giving me issues, so I plugged my phone into my Macbook and unsynched my music so there was nothing on it. When I plugged it back into my Mini I was able to load on all of my music again no problem.

     

    Hope this helps someone!

  • by krisztinastar,

    krisztinastar krisztinastar Nov 18, 2013 7:14 AM in response to ImFrmHawaii
    Level 1 (0 points)
    Nov 18, 2013 7:14 AM in response to ImFrmHawaii

    I had this issue too and when i unchecked "sync over wifi" it went away and finally was able to finish syncing.  Previously my iphone 5 would sit and the "cancelling sync" message displayed for hours.

  • by mcady,

    mcady mcady Nov 23, 2013 11:01 AM in response to DySco
    Level 1 (0 points)
    Nov 23, 2013 11:01 AM in response to DySco

    Thank you thank you thank you .  THIS solved my problem!

  • by dapnyc,

    dapnyc dapnyc Nov 26, 2013 6:48 AM in response to ImFrmHawaii
    Level 1 (0 points)
    Nov 26, 2013 6:48 AM in response to ImFrmHawaii

    This might be a different problem then the mobile device greyed-out tracks issue, but I've also experienced this on a MAC that was using iTunes Match. I had random tracks and full albums that were greyed out, and the songs would only play if I clicked them, otherwise it would skip over them (like in a playlist). Made no sense. Read all the posts above about deleting everything, backing up, etc. But I found that if you right click the tracks and simply click "check selection" (again, I have no idea what that's actually doing), all the tracks suddenly appeared as normal (not greyed out) and played normally. Hope this helps those of us that were experiencing the greyed out issue on the computer...

  • by Converted2iMac,

    Converted2iMac Converted2iMac Dec 1, 2013 8:59 AM in response to dapnyc
    Level 1 (18 points)
    Apple Watch
    Dec 1, 2013 8:59 AM in response to dapnyc

    Thanks, dapnyc!

     

    A large proportion of the 5,000 tracks on my iMac were greyed out and only playable by individually selecting them, one by one.

     

    After trying your suggestion of selecting a track then right-clicking and "check selection" and finding it worked, I switched to "Songs" and selected the lot, right clicked and then "check selection" and the whole lot are now no longer greyed out.

     

    Simple solution, even if a little counter-intuitive.

  • by mas16sept,

    mas16sept mas16sept Dec 2, 2013 1:39 PM in response to Benway1
    Level 1 (8 points)
    Apple Watch
    Dec 2, 2013 1:39 PM in response to Benway1

    if u have greyed out songs in itunes when your device is connected, turn off match on device, then delete greyed out tracks, then switch match back on.... problem solved

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