1 Reply Latest reply: Nov 26, 2013 7:50 AM by sterling r
stodryk Level 1 Level 1 (0 points)

I have confirmed my firewall allows itunes - still nothing.


Windows 7
  • 1.
    sterling r Community Specialists Community Specialists (3,785 points)

    Hey there stodryk,

     

    It sounds like youare not able to load the iTunes Store, and have confirmed that iTunes is not being blocked by your Firewall.

    I recommend either of these 2 articles to help troubleshoot your connection to the iTunes Store:

    Can't connect to the iTunes Store

    http://support.apple.com/kb/ts1368

    Troubleshoot issues in Windows

     

    If you haven't been able to connect to the iTunes Store for more than a day (and other customers on our discussion boards aren't experiencing similar issues) a software or Internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Find out which ports and servers need to be allowed for iTunes Store access.

    Note: The hosts file may be blocking the iTunes Store.Microsoft's article How do I reset the hosts file back to the default? has instructions and a FixIt to have Windows try to reset the hosts defaults for you.Note: Some workplaces may put internal resources in the hosts file and may block iTunes Store. The FixIt doesn't work for Windows 8.To create a copy of your hosts file and replace it with an empty hosts file, follow the instructions below:
    1. You can find the hosts file at: C:\WINDOWS\SYSTEM32\DRIVERS\ETC.
    2. Select the hosts file. There should now be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts-copy" (Windows Vista, Windows 7, or Windows 8).
    3. Drag the original hosts file to your desktop.
    4. Right-click the duplicate file and choose Open. You may be prompted to choose the program you want to use to open this file. Double-click Notepad.
    5. When Notepad opens, choose Edit > Select All.
    6. Choose Edit > Delete.
    7. Choose File > Save.
    8. Close Notepad.
    9. Right-click the duplicate file, and choose Rename.
    10. Type "hosts" (without quotation marks) and press Enter.
    11. Restart your computer and try connecting to the iTunes Store.

     

    If you still can't connect to the iTunes Store, your security software or firewall may be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.

    If needed, this article as well:

    iTunes: Advanced iTunes Store troubleshooting

    http://support.apple.com/kb/TS3297

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling