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iPhone 5 wifi issues

1439305 Views 4,653 Replies Latest reply: Apr 5, 2014 1:09 PM by intuitionist RSS Branched to a new discussion.
  • Shanon.Roberts Calculating status...
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    Nov 20, 2013 4:51 PM (in response to TallBearNC)

    Hi All. I cant believe these issues have been going on for a good year now or close to. im mostly a troll now since ive orignially posted conclusions since day one of the roll out of Iphone 5 and experiened my own WiFi issues the same as everyone else here.

     

    Long story short, i had a Netgear WAP device and couldnt connect, it came down to Netgear having to roll out a Firmware update and Iphone rolls out there to make it compatible

     

    End of the day everyone, its a hardware issue between both devices which can generally get resolved by firmware updated of your router device

     

    Failing that, go and buy a NEW WAP device that you know it works. If you have a same WAP device as someone and there's works but you're doesnt, i'd be placing a bed the firmware isnt the same.

     

    Filing that, go and get your hands on an Iphone 5S as ive had no issues with that on my current WAP device since i updated firmware to it.

  • 2whippets Calculating status...
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    Nov 22, 2013 12:06 PM (in response to tobifs)

    I had tried everything to get my wifi wofking on my iphone5. Scoured all the forums, played with router settings you name it. Today, as I was going to book an appt with the Apple Store for a look-see, I removed the phone case to look at the serial number ... voila! My wifi is working perfectly! I have NEVER had a wifi signal this strong on my phone since buying it. Hope this helps others:)

  • Knife01 Calculating status...
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    Nov 22, 2013 2:17 PM (in response to tobifs)

    This is *** R I D I C U L O U S ***, Apple is aware of this problem and has shown a complete LACK OF RESPONSIBILITY with users, some of us have spent a lot of time and resources figuring out for possible solutions, not counting the inconvenience of having none or poor connectivity that sometimes push us to use carrier signal which ends in a cost. Users should not be limited to don't install a phone case or use specific and rare router configurations because a poor design, most of us are just simple users not networking Engineers, I tough we were in plug and play times, it's not user failure or responsibility, but it's complete mfg responsibility.

     

    Apple Customer Support and their Engineers should find the fix and proactively notify us about it. This is a discussion that has more than 4500 posts and more than 1.2 million of views, can not believe that there is no one from their group putting attention to this.

     

    Apple, if you are seing this, please don't drop the ball and put your geeks to work on this problem !!!

     

    We are talking about a premium cost phone that deserve a premium customer support service. 

  • Megachiller Calculating status...
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    Nov 22, 2013 2:36 PM (in response to Knife01)

    I agree, I'm a simple user and spent lots of time trying. I get wifi but it just doesn't work. It shows I'm connected but just spins and spins and spins till it says could not find server. It's an iPhone 5 issue cause all the other devices work fine. My bill keeps goin up cAuse of my data being over. Honestly I said before I feel abandoned from apple and angry. Now with there mega millions the get from us I feel like I just was scammed . I used to praise apple but I'm so angry that even after 4 iPhone 5 exchanged it's still a problem. Unfortantly I'm stuck with it for another year but after that it won't be iPhone. And not only me but I know a few including my family that are gonna switch too.

  • intuitionist Calculating status...
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    Nov 22, 2013 9:00 PM (in response to Megachiller)

    Dear Megachiller,

    I understand you have exchanged your iphone 5 already to no avail so far.  First things first, I would try starting with a hard reset, i.e. hold down the on/off button AND home button at the same time until unit restarts, as soon as it starts re-starting then let the fingers go by sliding the hold to the body of the phone. 

     

    Test the phone to check whether the wi-fi got any better.  Second, visit the app store and download and install wi-fi Finder, it is a free app.  Then turn it on and go, start testing again.

     

    In my particular case, the same evening that I received my iphone 5s gold, I activated the phone and attempted to use its wi-fi feature to a very disappointing weak reception.  I got online over to the apple website, started reading forums and guess what?  A lot of people whom had started using their iphone 5 phones were experiencing the same issues.

     

    Many people were experimenting with changing routers, ip addresses, using single G band 2.45 GHz, etc, etc.  There was one guy whom just did a hard reset of the iphone, and that did it.  So, I did just that, a hard reset.  Magic, my wirless wi-fi connection was fixed.  Then, I started reading some forums online and saw that the app store has this wi-fi finder app for free, no matter where you are, if you have low wi-fi reception, then then turn wi-fi finder on and voila you are going to find close by hot spots which you can use to improve your wi-fi connectivity, it happened to me tonight (Friday 22nd in San Antonio, TX) after work, I was at a grocery store wanting to call Florida to check on a bank, low reception, thus searched for wi-fi finder, turned it on and found four free hot spots nearby, and was able to make the calls NO PROBLEM. 

     

    I certainly hope these ideas can be of some assistance.  You have a great weekend!

     

    intuitionist

  • intuitionist Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 22, 2013 9:14 PM (in response to Knife01)

    Dear Knife01,

    I understand you have exchanged your iphone 5 already to no avail so far.  First things first, I would try starting with a hard reset, i.e. hold down the on/off button AND home button at the same time until unit restarts, as soon as it starts re-starting then let the fingers go by sliding the hold to the body of the phone. 

     

    Test the phone to check whether the wi-fi got any better.  Second, visit the app store and download and install wi-fi Finder, it is a free app.  Then turn it on and go, start testing again.

     

    In my particular case, the same evening that I received my iphone 5s gold, I activated the phone and attempted to use its wi-fi feature to a very disappointing weak reception.  I got online over to the apple website, started reading forums and guess what?  A lot of people whom had started using their iphone 5 phones were experiencing the same issues.

     

    Many people were experimenting with changing routers, ip addresses, using single G band 2.45 GHz, etc, etc.  There was one guy whom just did a hard reset of the iphone, and that did it.  So, I did just that, a hard reset.  Magic, my wirless wi-fi connection was fixed.  Then, I started reading some forums online and saw that the app store has this wi-fi finder app for free, no matter where you are, if you have low wi-fi reception, then then turn wi-fi finder on and voila you are going to find close by hot spots which you can use to improve your wi-fi connectivity, it happened to me tonight (Friday 22nd in San Antonio, TX) after work, I was at a grocery store wanting to call Florida to check on a bank, low reception, thus searched for wi-fi finder, turned it on and found four free hot spots nearby, and was able to make the calls NO PROBLEM. 

     

    I certainly hope these ideas can be of some assistance.  You have a great weekend!

     

    intuitionist

  • Megachiller Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 23, 2013 2:16 AM (in response to intuitionist)

    Done it all man, I just concluded it's just crappy hardware. Trust me I've talked with apple and the hoped I would just let it go. 3 I phone 5s in the house there the only ones that have issues the iPad and iPhone 3GS are fine so it's the 5 . Changed routers and home works ok half the time ,but anyware else ha it says connected but it just don't work

  • intuitionist Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 23, 2013 1:53 PM (in response to Megachiller)

    Dear Megachiller,

     

    I am truly sorry the iphone 5 is just not working in your environment.  

     

    intuitionist

  • CarlVonHassel Calculating status...
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    Nov 25, 2013 12:49 PM (in response to tobifs)

    I'm also having issues connecting to WIFI with my iPhone 5. When I try to connect to 802.1n with 5ghz i associate to the access point but cannot connect to anything. If I disable the 5ghz radio and connect to the same AP SSID but over 2.4ghz my iPhone works just fine. I've tried this with several access points of different manufacturers I have the exact same problem. Since I purchased the iPhone 5 I always had this issue. For the longest time I wondered why my iPhone 5 would not work with my AP while my iPhone 3GS, 4, and iPad did. The reason is that they all connected to the AP on the 2.4ghz band and the iPhone 5 connected on the 5ghz band.

     

    By the way anyone who says just use this protocol or that protocol (I have the same problem with TKIP and AES) doesn't recognize the problem. When I connect to an AP at work and my iPhone doesn't work am I supposed to tell the network engineers (by the way it's me) to change the network because the iPhone 5 has issues? I think not. This problem needs to be fixed.

     

    P.S. I always wondered why Apple removed the good WIFI apps, now I know why.

  • intuitionist Level 1 Level 1 (0 points)
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    Nov 25, 2013 7:47 PM (in response to CarlVonHassel)

    Dear CarlVonHassel,

     

    I can certainly feel your frustration with a malfunctioning iphone 5.  You have tested several wi-fi peripherals at 2.4 GHz and at 5 GHz with different results, it seems to point to the phone itself.  Let me share what worked for me and other iphone 5 users (I include one testimony which even seeming unrelated fixed this user's iphone 5 bad wi-fi connectivity.)

     

    Dear CarlVonHassel,

     

    If your iphone 5 is not getting decent wi-fi at home I would advise you to first perform a "hard reset", i.e. hold down the on/off button (upper right hand corner) AND the Home Button (fingerprint scanner) at the same time until the phone restarts.  Let it restart completely, and check for wi-fi connectivity.  Second, make sure your router is isolated (about three to five feet AWAY from anything electrical (we are testing, if it works you can then place it a little closer to other devices.)  If need be you can try performing another hard  reset, remember your iphone 5 works somewhere else, hence it has got to be your location at home.

     

    You can even try to isolate the devices to a room where there are NO electrical equipment and then test your iphone.  Let's remember wi-fi is completely dependant on distance, wall materials, in other words if you live in a house that has any masonry exterior, or sheet metal on inside the roof, or anything of that sort, that is what would be killing the signal coming from outside the house to your router and then weakly broadcasting to your phone.

     

    I do hope these tips will give you a somewhat workable technique to allow you to enjoy your iphone 5 the way you expect it to.  In my case the same afternoon that I received my iphone 5, I activated it and started noticing very poor wi-fi connectivity (I have got a killer Motorola Surfboard AC modem/router, an Intellinet N access point they do sit close by though), and poor wi-fi nonetheless.  I got online, went to apple's website, read some forums, and found that this poor wi-fi connectivity on iphone 5's is common to many users.  People were doing all kind of things with ip addresses, changing routers, etc, etc.  Until I found a comment explaining what worked for him.  Guess what?  Perform a "hard reset" and viola! It worked for me as soon as I did the "hard reset" the very first time.  I do hope it works for you too.

     

    Your iphone 5s gold enthusiat,

     

    intuitionist   aka  Juan L. Blanco

  • CarlVonHassel Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 26, 2013 10:04 AM (in response to tobifs)

    Intuitionist,

     

    Thanks for your detailed reply. I'm all set. I went to the Apple store yesterday to talk with a "Genius" about my problem. Even though they didn't have a 5ghz AP to test with they replaced my iPhone 5 with another unit gratis. My iPhone 5 was out of warranty by several months but in pristine condition. Apple did the right thing here since I have multiple iPhones and I'm going to be purchasing another iPhone and two iPads for Christmas (I did happen to mention this ). Obviously I'm tied to the Apple eco-system and it's in their best interest to keep me a satisfied customer.

     

    They could have told me it costs $269 to replace my iPhone and were under no obligation to give me a phone for free. Before this transaction I was on the fence about getting my girls an iPad mini each or a Nexus 7. Now I will definitely purchase the iPad minis. So all together it's a win win. I get my iPhone replaced and they make a few sales and keep me locked in as a customer. In my opinion Apple's customer service is second to none!

     

    Oh by the way the replacement phone works fine on 802.1n 5ghz.

     

    Carl

  • pixeljag Calculating status...
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    Dec 11, 2013 8:05 AM (in response to CarlVonHassel)

    After searching and trying all sorts of options I found throughout this thread and others, and short of going to Apple store and trying to get a new phone -- I removed the cover and right away the phone found my work wifi.

     

    I have a new iPhone 5. Wifi seemed to be fine for about a month - or at least I didn't notice whether it was or wasn't working. I noticed it at my last two NFL games, when I couldn't connect to wifi in the stadium, then noticed it couldn't even find my home or work wifi (iPad 4 never has problems). I'm new to iPhone, ditched EVO 4 G and made the switch to iPhone 5).

     

    I took the cover off about 20 minutes ago. Instantly found and connected to work wifi and it's still connected.

     

    Could it be that some iPhone covers are just blocking the wifi antenna? If so, obviously a design flaw in the iPhone 5. It seems too easy that removing the cover fixed my issue, so jury is still out until I see if it connects every where else I go. I do have unlimited data plan with Sprint, but wifi connection is better when available.

  • Kou.lor09 Calculating status...
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    Dec 11, 2013 9:58 PM (in response to tobifs)

    My iphone5 stopped connecting to wifi ever since I hooked it up to iTunes on my laptop. Then after that never was ever connected to my wifi. Never buy apple product anymore. Or if I do ima pay them in nickels and dime.

  • Manolisve Calculating status...
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    Dec 12, 2013 12:48 PM (in response to C4RLOCO)

    Hello guys, after several months of having the same issue , with iPhones 5 wifi. I found

      That if you change the DNS of your connection in the iPhone to 8.8.8.8 this problem is fixed... Bye bye

  • RGR028 Calculating status...
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    Dec 14, 2013 5:30 PM (in response to tobifs)

    I was having the same issue and found this post and followed the instructions.  Problem fixed and my phone now connects to my home Wifi instead of using my carriers data package.  This only took a few minutes to do, so I recomend giving it a try.  

     

     

    BioTonic

     

     

    For those of you who have this problem, follow these steps.

    1. Change your router settings from  WPA2 - AES to WPA - TKIP. This will be the optimal setting for this issue.

    • For those of you who dont know how to do this, google it. If you are using a linksys or cisco router, you can type 192.168.1.1 in your web browser to acess the settings. The user name and password should be admin and admin. Navigate to wireless settings and change security type to WPA - TKIP.

    2. On your iPhone go into Settings > General > Reset > Reset Network > Confirm.

    3. For additional measures Update to Latest Firmware on Router and iPhone.

    4. Enjoy.

     

    General Information on the Issue:

    The issue is caused by the iPhone 5 not playing well with the wireless security incription WPA2 - AES

    No WiFi Security - No Loss

    WEP - No Loss

    WPA-TKIP - No Loss

    WPA2-AES - 70% Loss.

     

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