HT201836: How to restart your Apple TV

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Alba Gu Brath

Q: Hi, I've tried to re start mt apple TV after relocating. I get the Apple logo on power up & then it searches for time & date. After a few minutes of doing this, the screen goes blank. I have no menu screen - nothing??

I have no idea what to do? I can't reset my Apple TV because I cant access settings. Mr remote is blinking three times indicating it's not paired, so I can't reset it that way!

 

1. Power on and Apple Logo aphears.

2. TV trys to find time and date ( not the new start up language, location etc)

3. Screen on TV is blank

4. Try remote and Apple TV just blinks three times.

 

 

WIFI Network is pefect & pairs with all my IT

 

Please help

Posted on Nov 27, 2013 4:40 AM

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Q: Hi, I've tried to re start mt apple TV after relocating. I get the Apple logo on power up & then it searches for time & da ... more

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Nov 27, 2013 4:41 AM in response to Alba Gu Brath
    Level 10 (104,063 points)
    Apple TV
    Nov 27, 2013 4:41 AM in response to Alba Gu Brath

    Obviously, your network isn't perfect.

     

    Assuming this is not the first time you have used your Apple TV

     

    1. You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
    2. Also try restarting the router. (Also try removing it’s power cord for at least 30 seconds)
    3. If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
    4. If restoring from the Apple TV doesn't help, try restoring from iTunes using a USB cable.

     

    If this is a new Apple TV, in addition to trying the above, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.

  • by Alba Gu Brath,

    Alba Gu Brath Alba Gu Brath Nov 27, 2013 6:11 AM in response to Winston Churchill
    Level 1 (0 points)
    Nov 27, 2013 6:11 AM in response to Winston Churchill

    Hi thanks for your feedback.

     

    I have tried 1 & 2 a few times but Q. How can I restore the TV unit when the remotes don't talk to it...

    When I hold down the remote menu button, the front LED repeats three times indicating - non communication.

    Thr PDF states it ought to blink once. That being the case, I hold menu button for 6 seconds, release & unplug = reset/restore.

    Is there a way to restet/rstore without the micro usb connector I don't have?

     

    Any additional help would be great.

     

    Thanks

     

    Alba

  • by Winston Churchill,

    Winston Churchill Winston Churchill Nov 27, 2013 6:43 AM in response to Alba Gu Brath
    Level 10 (104,063 points)
    Apple TV
    Nov 27, 2013 6:43 AM in response to Alba Gu Brath

    Your Apple TV may have become paired with another remote. Hold the remote close to and pointed at the Apple TV, hold down the menu and Rewind buttons together for 6 seconds or until you see a broken chain icon on screen.