HT1595: Apple TV (1st generation): Troubleshooting wireless connections

Learn about Apple TV (1st generation): Troubleshooting wireless connections
parchedmichael

Q: apple TV cannot connect to internet

apple TV won't connect to internet

AppleTV 2, Mac OS X (10.7.1)

Posted on Mar 21, 2012 12:13 AM

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Q: apple TV cannot connect to internet

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  • by parchedmichael,

    parchedmichael parchedmichael Mar 21, 2012 12:14 AM in response to parchedmichael
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    Mar 21, 2012 12:14 AM in response to parchedmichael

    how did you solve the problem

  • by OakoverSt,

    OakoverSt OakoverSt May 10, 2012 3:06 AM in response to parchedmichael
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    May 10, 2012 3:06 AM in response to parchedmichael

    I've had this problem for ages, which seems to have started with problematic download speeds and then resulted eventually with the inability of the ATV (2) to connect to the internet.  Like you, we were able to connect to the wi-fi network in our home, and able to connect to the computer, but our ATV was not able to connect directly to internet services or internet products available through its connection with iTunes (eg: movie rentals on the computer).  Every other wi-fi device in the house was connecting successfully, the ATV did not. 

     

    Prior to that time we'd been operating the device successfully for about 15 months.

     

    Most web advice seems to suggest problems with  static IP addresses, or blocked 80 and 443 ports.  We've talked with Apple support, ISP support and Netgear support.

     

    In the end, by adding   together clues given by Apple and Netgear, we worked out that the recently updated software for ATV is no longer compatible with the software of our modem router.

     

    By updating the modem router's firmware (which was a process in itself!) our ATV is back to full functionality. 

     

    You can update your modem or modem/router by going to the home page of its manufacturer (eg: Netgear).  Model numbers and Serial Numbers are normally recorded on the bottom of the device, as is the address used to access the modem router manager, in which you can update your device.

     

    Hope this is useful to others.

  • by jrmrbr,

    jrmrbr jrmrbr Aug 30, 2012 9:19 AM in response to OakoverSt
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    Aug 30, 2012 9:19 AM in response to OakoverSt

    out of interest was ur router model N150 Wireless ADSL2+ DGN1000?

  • by Cbricknell,

    Cbricknell Cbricknell Mar 26, 2013 5:27 AM in response to parchedmichael
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    Mar 26, 2013 5:27 AM in response to parchedmichael

    Hi there,

    I have the same problem, it's a known problem to apple on apple TV's it should have happened after an update.

    You should call up apple, tell them your problem and they should do the same as they have done for me; send me a box, put my apple TV inside it and send it back to apple. Their team will try to fix it and if they can't do it they'll send me a new one!

    Hope this helps!

  • by Thee DJ Phi,

    Thee DJ Phi Thee DJ Phi Nov 27, 2013 7:07 PM in response to parchedmichael
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    Nov 27, 2013 7:07 PM in response to parchedmichael

    A couple of months ago, I purchased and installed a Wi-Fi Network Extender in our house.  It wasn't until recently that the Apple TV actually read that the extender was in use.  Suddenly, my Apple TV wouldn't connect to the internet completely.  NetFlix would work but only partially.  For some reason, the extender confused the settings in the Apple TV so I simply did a restore of original settings and connected back to my original and main network with my password and entered my password on NetFlix again and did the software update that hadn't completed and everything is back to normal!  Voila!