HT2519: Download past purchasesLearn about Download past purchases
Currently Being ModeratedJul 25, 2013 12:39 PM (in response to austinlada)
Hello there, AustinLada.
The following Knowledge Base article goes over how to get pre-orders normally:
If that doesnt help you, the following article has an alternate way of retrieving your purchase:
Thanks for reaching out to Apple Support Communities.
Currently Being ModeratedOct 9, 2013 5:47 PM (in response to pedro d)
I'm having the same problem and neither of the links helped. Any other suggestions?
Currently Being ModeratedOct 20, 2013 7:58 AM (in response to pedro d)
TThis didn't help my situation either.
Currently Being ModeratedNov 28, 2013 1:44 PM (in response to austinlada)
I had the same issue for awhile and I gave up on it. I just recently got up and decided to do something about it, googled it and saw you guys had the same issue. So it gave me motivation to figure it out again. Eventually I figured it out. Hopefully the same steps work for you guys. Not sure what fixed it because I tried two things before I went back to Itunes to reattempt.
My goal was to try to delete cookies. Being new to Mac. I didnt know what i was doing. I ended up erasing my safari history before I figure it out. The second thing I did was go to Safari, Click on Safari (top right) and hit "Reset Safari..." Gave me a few options here. I selected "Clear History, Reset Top Sites, Remove all website data, Clear the downloads window. I went back to Itunes and my first attempt to redownload a song pop up a notification that I had a preorder available to download.
I hope this helps you guys like it did me.