HT201519: Update the software on your AirPort base station

Learn about Update the software on your AirPort base station
Marlx
Level 1 (0 points)

Q: Airport express

Hi

I am trying to set up an airport express but at the very last bit it wont reconise it and prompts me to start all over again, this is on iphone, ipad & window pc. the device is registered just wont work.. any advice?

Airport Express

Posted on Nov 28, 2013 9:30 AM

Close
Marlx

Q: Airport express

  • All replies
  • Helpful answers

  • by Bob Timmons,

    Bob Timmons Bob Timmons Nov 28, 2013 10:42 AM in response to Marlx
    Level 10 (105,243 points)
    Wireless
    Nov 28, 2013 10:42 AM in response to Marlx

    The Express can be configured to operate in different ways.

     

    What are you trying to get the AirPort Express to do?

  • by Marlx,

    Marlx Marlx Nov 28, 2013 10:52 AM in response to Bob Timmons
    Level 1 (0 points)
    Nov 28, 2013 10:52 AM in response to Bob Timmons

    Hi thank you for the response, i am basically going though the airport utility and trying to set up to play music through it is my goal. it seems to be reconised on my different devices but just wont connect.

  • by Bob Timmons,

    Bob Timmons Bob Timmons Nov 28, 2013 11:09 AM in response to Marlx
    Level 10 (105,243 points)
    Wireless
    Nov 28, 2013 11:09 AM in response to Marlx

    So, you are saying that you are trying to configure the Express to connect to your existing network wirelessly......or are you connecting to your wireless router using a wired Ethernet cable connection?

     

    If you open AirPort Utility, click the AirPort Utility menu in the upper left corner of the screen and then click on About AirPort Utility......what version number do you see?

  • by Marlx,

    Marlx Marlx Nov 28, 2013 11:37 AM in response to Bob Timmons
    Level 1 (0 points)
    Nov 28, 2013 11:37 AM in response to Bob Timmons

    Hi Yes Wireless, it says version 5.6.1 I find i have to rescan numerous times before it finds it then after going through the process to set up it says it cant reconnect.

  • by Bob Timmons,

    Bob Timmons Bob Timmons Nov 28, 2013 11:50 AM in response to Marlx
    Level 10 (105,243 points)
    Wireless
    Nov 28, 2013 11:50 AM in response to Marlx

    I'm sure that you know the name of the wireless network and password, but there is a third critical element involoved in getting the AirPort to join the network correctly, and that is that you must know the type of wireless security setting that your wireless router is using for the network.

     

    In other words, the AirPort Express will not join the network unless 3 conditions are met:

     

    1) Correct name of the network is entered

    2) Correct password for the network is entered

    3) An exact match of the wireless security settings is entered

     

    It is 3) that causes the most trouble for users by far. They enter the wireless network name and pasword, but neglect the security settings.

     

    Do you know the exact type of wireless security that your network is using?  If not, you may need to refer to the documentation or ask your ISP if they provided the wireless router to you.

     

    Post back with that information, and we will proceed.

  • by Marlx,

    Marlx Marlx Nov 28, 2013 12:06 PM in response to Bob Timmons
    Level 1 (0 points)
    Nov 28, 2013 12:06 PM in response to Bob Timmons

    Hi

     

    Your help is much appreciated, would the security settings be further information on the back of my router? there is a 1) wps pin 2)suoer hub settings 3)password & 4) username this is in addition to the network & network password.

  • by Bob Timmons,

    Bob Timmons Bob Timmons Nov 28, 2013 12:19 PM in response to Marlx
    Level 10 (105,243 points)
    Wireless
    Nov 28, 2013 12:19 PM in response to Marlx

    Security settings would be something like the following examples:

     

    WPA/WPA2 Personal

    WPA2 Personal

    WPA-PSK-TKIP

    WPA2-PSK-AES

    WEP 128

    WEP 64 or 40

     

    You may have to contact your ISP to be able to locate the settings that your router is using.

  • by Marlx,

    Marlx Marlx Nov 28, 2013 12:38 PM in response to Bob Timmons
    Level 1 (0 points)
    Nov 28, 2013 12:38 PM in response to Bob Timmons

    Ahh ok i have seen this while setting up, i will have a further look. thank you

  • by Bob Timmons,

    Bob Timmons Bob Timmons Nov 28, 2013 12:42 PM in response to Marlx
    Level 10 (105,243 points)
    Wireless
    Nov 28, 2013 12:42 PM in response to Marlx

    Hopefully, they are not WEP settings, but post back when you find them.

     

    The trick will be to find a matching setting for the AirPort Express since not all manufacturers use the same terminology.

     

    Wireless is never easy.

  • by Marlx,

    Marlx Marlx Nov 28, 2013 1:46 PM in response to Marlx
    Level 1 (0 points)
    Nov 28, 2013 1:46 PM in response to Marlx

    I updates the security in my control panel and am now having this message - Unable to find wireless dveice after restarting, settings have been updated succesfully.but there was a problem rejoining the wirelessnetwork. I just logged into itunes it was an option then when i clicked on it it went away again.

  • by Bob Timmons,

    Bob Timmons Bob Timmons Nov 28, 2013 2:40 PM in response to Marlx
    Level 10 (105,243 points)
    Wireless
    Nov 28, 2013 2:40 PM in response to Marlx

    but there was a problem rejoining the wirelessnetwork.

    This indicates that the AirPort Express still does not have the matching settings that it needs to join the wireless network correctly.

     

    If you could provide the exact wireless security settings that you found on your router, I might be able to come up with another idea.

     

    After that, about all that you can do is try different settings to see if one might work. It's a tedious process at best, unfortunately with no assurance of success.

     

    Unfortunately, the Express sometimes is just not compatible with routers from other manufacturers. That may be the issue here.