HT204152: Frequently asked questions about two-step verification for Apple ID
Learn about Frequently asked questions about two-step verification for Apple ID
Q: why cant i get into my security questions and i have the right answers. its tellingme to aunthenticate info. If you have the answe ... more
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Nov 29, 2013 5:58 AMby lllaass,You are not addressing Apple here. We are all just users like yourself. To reset your questions:
From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
