Q: Can not sync Planes movie with iPod Touch
I have recently purchased the Planes movie so my son can have it on his iPod Touch. It has downloaded to my iTunes account but will not sync with his iPod. I get the error message ( "Planes" was not copied to the iPod ... because it cannot be played on this iPod ) He has 5.83 GB free. I have tried different USB ports and hubs. We have been able to install multiple other movies and play them just fine.
iPod touch (4th generation)
Posted on Nov 29, 2013 9:38 AM
Likely the version you download is too high resolution for the iPod.
Try going to the Purchased section in the iTunes store and see there a a version with less resolution available for download. Look for SD version.
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
Posted on Nov 29, 2013 9:46 AM