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Apple logo flashing

21224 Views 13 Replies Latest reply: Apr 15, 2014 9:37 AM by moesuli RSS
Jackmurph1 Level 1 Level 1 (0 points)
Currently Being Moderated
Oct 27, 2013 8:42 AM

Hi, when I plug my iphone in the wall charger the apple sign appears for a few seconds then goes off and keeps repeating this. The phone will not connect to the computer and does not go any further than the logo flashing can anyone help me with this please ????

iPhone 5, iOS 7.0.3
  • jeremy_v Community Specialists Community Specialists (1,750 points)
    Currently Being Moderated
    Oct 29, 2013 11:46 AM (in response to Jackmurph1)

    Hi Jackmurph1,

     

    Thanks for visiting Apple Support Communities.

     

    If your iPhone isn't powering on completely, try these steps from our iPhone hardware troubleshooting article:

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.

    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.

    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.

    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen TS2802-ios7-charging-001-en.png. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.

    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.

    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.

    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

    Best Regards,

     

    Jeremy

  • kbmrtn7 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 29, 2013 6:46 PM (in response to jeremy_v)

    Hello -

     

    I am having the same issues with the flashing apple logo. It's been doing it for hours now. It has quickly become a very expensive paperweight right before traveling when I need it most.

     

    Nothing above has worked.

     

    The problem actually started when plugging it in tonight. It was almost dead so I plugged it in and it started flashing and will not stop.

  • Dragon51 Level 1 Level 1 (85 points)
    Currently Being Moderated
    Nov 29, 2013 7:52 PM (in response to kbmrtn7)

    Try to force recover the phone, if it will not. Then you need to contact apple support. The phone may be done, If your phone is still in warranty, you can get it replaced for hardware failure. If it's not still in warranty they will give you options at that point.

  • aroosa123 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 28, 2013 3:29 PM (in response to Jackmurph1)

    im having similar problems too, my phone switched off because of no charging and now its on charge but it wont turn on and is only flashing on the apple sign, someone pleaseee help me im panicking ????????

  • jockmd73 Level 1 Level 1 (0 points)
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    Jan 9, 2014 4:01 AM (in response to jeremy_v)

    I have three devices, a 5S iPhone, and two iPad 2.   All three of them at the same time last night went into this mode of flashing Apple logo to home screen, two of them were charging, one of them was unplugged.  I tried unattended last night to restore the phone as I needed sleep, and the problem didn't go away.  They are all capable of being recognized by my PC even with this malfunction.  I am trying once again to restore the phone, and if not successful, then what?

  • Julians84 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 11, 2014 7:43 AM (in response to Jackmurph1)

    My iPhone 5 just started doing this as well. It's only a year old for it to be doing this. What a coincidence that we have all been having this problem in just the past 3 months. None of the steps above have helped, so I guess we must do what the giants want us to and make their pockets a little fatter.

  • yozawg Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 19, 2014 2:54 PM (in response to Jackmurph1)

    I have been having the same issue. For a few weeks my phone would restart itself several times a day but I didn't think too much of it. Most recently, the phone went into recvoery mode where I had to restore the entire phone. Shortly after I did the restore, my phone restarted itself again and has been stuck on the "start up" Apple icon screen ever since. It flashes in a really grainy black and white. I can shut the phone off, but the same thing happens when I turn it back on. I cannot troubleshoot this through iTunes because my computer does not recognize the phone since it's technically not turned on. Such a nightmare.iphone 5.jpg

  • Edward77777 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 29, 2014 1:12 AM (in response to Jackmurph1)

    This exact same thing is happening to me....my phone was low on battery today whilst at work. The next time I checked it I just thought the phone was out of battery but when I got home and put it on charge it turns on for about 3 seconds to the Apple logo and then flicks off. This process is on repeat. There is nothing you can do because putting it on charge doesnt work longer than 3 seconds, and cant restore it on the computer because when you take it off the charger it has no battery to respond to the computer. This was a relatively new phone for me, had it for less than a year and have taken good care of it..........

  • atigerfromva Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 6, 2014 1:40 PM (in response to Edward77777)

    The same happened on my iPhone 5S yesterday. After calling Apple customer service, I was told this could due to a hardware issue or a software issue. The Apple customer service representative helped me to make an appointment for the Apple store in town. It took ~15 minutes to re-install the iPhone system and everything goes back normal. The technichian in the Apple store told me this could happen due to a bad app/download but not a hardware issue.

     

    In short, go to Apple store to have your iPhone checked or call Apple customer service for hlep.

  • Charte86 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 10, 2014 1:29 PM (in response to Jackmurph1)

    same happened to me but this actually worked

    http://www.youtube.com/watch?v=_Vbfcf7D_Vc

  • moesuli Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 14, 2014 11:43 AM (in response to Jackmurph1)

    I had the same exact problem with my iPhone. I took it to apple they said the problem was the hardware and would need to replace it. Since i did not have warrenty they offered me a new one for $269 but i said i will think about it and let them know.

     

    i came home and said to myself what if i shake the iPhone. Turns out my iPhone turned on and works fine so far . Thought i will share it.

  • socko0603 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 15, 2014 1:56 AM (in response to atigerfromva)

    Did you lose all your apps, contacts, PHOTOS, etc though?

  • moesuli Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 15, 2014 9:37 AM (in response to socko0603)

    Hi socko0603, no I did not lose anything everything was there

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