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Why can't I play .mov files on my IPAD?

959 Views 1 Reply Latest reply: Nov 30, 2013 8:01 AM by sterling r RSS
Bencat45 Calculating status...
Currently Being Moderated
Nov 28, 2013 7:02 AM

The file plays ok on IMAC. Is there an app I can download?

iPad, iOS 6.0.1
  • sterling r Community Specialists Community Specialists (3,230 points)
    Currently Being Moderated
    Nov 30, 2013 8:01 AM (in response to Bencat45)

    Hey there Bencat45,


    It sounds like you have a video that is not playing at all on your iPad. I was thinking the next best thing to do would be to create an iPad version then sync that video to your iPad and try again. This article will help you with that:

    iTunes: Videos may be unable to sync to iPhone, iPad, or iPod

    Other video sources

    If you didn't purchase your videos from the iTunes Store, they may not be a format that you can play on your iPhone, iPad, or iPod. In many cases, you can convert them to the correct format using iTunes.

    Depending on your device, choose one of these options:

    • Select a video and choose File > Create New Version > Create iPod or iPhone Version.
    • Select a video and choose File > Create New Version > Create iPad or Apple TV Version.


    Thank you for using Apple Support Communities.

    All the very best,



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