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HT1657: iTunes Store: Movie rental frequently asked questions (FAQ)

Learn about iTunes Store: Movie rental frequently asked questions (FAQ)

HT1657 My rental is not working

343 Views 1 Reply Latest reply: Nov 30, 2013 9:38 AM by sterling r RSS
ednasdad Calculating status...
Currently Being Moderated
Nov 28, 2013 6:50 AM

Movie rental looks like it's about to download and then nothin happens, it goes back to press play

iPhone 4S
  • sterling r Community Specialists Community Specialists (3,250 points)
    Currently Being Moderated
    Nov 30, 2013 9:38 AM (in response to ednasdad)

    Hello there ednasdad,

     

    It sounds like this rental is not downloading properly and will not play for you. If you never got to watch the rental, I would report the issue to our iTunes Store support directly with this article:

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

    http://support.apple.com/kb/ht1933

    1. Find the email receipt for your purchase.
    2. Click Report a Problem under the app that is having the issue.
    3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    4. Click Report a Problem next to the item you are having an issue with.
    5. From the Choose Problem dropdown menu, choose the appropriate issue.
    6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    7. Click Submit to have your issue reviewed.

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling

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