HT201371: Use Touch ID on iPhone and iPad

Learn about Use Touch ID on iPhone and iPad
vanier

Q: Touch ID prompt on 5s iphone

I am trying to use the apple touch ID.  it works to unlock my phone.  but when I purchase something from the apple store, the touch ID prompt is not displayed, the password prompt is displayed.  why does the Touch ID prompt not come up?

thanks,

J

iPhone 5s, iOS 7.0.4

Posted on Nov 28, 2013 8:07 AM

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Q: Touch ID prompt on 5s iphone

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  • by sheila_m.,

    sheila_m. sheila_m. Nov 30, 2013 1:20 PM in response to vanier
    Community Specialists
    Nov 30, 2013 1:20 PM in response to vanier

    Hello vanier,

     

    It sounds like you would like to use Touch ID to make purchases from the iTunes & App Store.  I recommend verifying the following:

     

    Using Touch ID for iTunes Store, App Store, and iBooks Store purchases

    You can also use Touch ID instead of entering your Apple ID password to purchase content from the iTunes Store, App Store, and iBooks Store.

    If you haven't already, ensure that iTunes & App Store is enabled in Settings > General > Touch ID & Passcode > Touch ID. If you can't enable this setting, ensure that your Apple ID is signed in under Settings > iTunes & App Store.

    Note: Touch ID cannot be used for purchases if Require Password in Settings > General > Restrictions is set to Immediately.

     

    iPhone 5s: Using Touch ID

    http://support.apple.com/kb/HT5883

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.