HT201519: Update the software on your AirPort base station

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jpb1963

Q: Airport extreme 802.11n won't connect to internet

After returning from vacation, having shut down all power to electronic devices, I returned to have an issue with airport extreme. It appears to boot properly and diagnostics have it running through first 4 items until it hits internet. It remains red and won't connect. I am using a cable modem. I have reset the cable modem numerous times with and without airport connected. No change. I reset airport to default setting and created a new wifi network. Again, no change.  I also attempted a firmware update. "Error occurred while attempting firmware update" and it never could update. I have contacted cable provider and connection is good. Modem works properly using ethernet connection. I have been able to connect wirelessly to unprotected wifi connections, just not my own network, old or new. I am at a loss. Did my airport die?

thanks,

iMac (21.5-inch Mid 2010), Mac OS X (10.6.8)

Posted on Dec 1, 2013 5:07 AM

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Q: Airport extreme 802.11n won't connect to internet

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  • by jpb1963,Solvedanswer

    jpb1963 jpb1963 Dec 1, 2013 2:12 PM in response to jpb1963
    Level 1 (4 points)
    Peripherals
    Dec 1, 2013 2:12 PM in response to jpb1963

    a macrumors user walked me through an ethernet connected firmware update and I am back up running again. You have to connect the AE to the mac via ethernet then open airport utility, create or use an old network and update firmware. Shut down and reconnect AE to cable modem and restart. Firmware update solved my connectivity issue.