HT203768: Get help finding missing information in iCloud after restoring an iOS device

Learn about Get help finding missing information in iCloud after restoring an iOS device
pete y

Q: recently upgraded from 4s to 5s...no videos transferred (they look like a still pic) is there a special way to make sure videos b/u to the cloud?

recently upgraded from 4s to 5s...no videos transferred from cloud ...is there a special way to make sure videos go to the cloud backup?

iPhone 5s, iOS 7.0.4

Posted on Dec 1, 2013 2:15 PM

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Q: recently upgraded from 4s to 5s...no videos transferred (they look like a still pic) is there a special way to make sure videos b/ ... more

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  • by randers4,

    randers4 randers4 Dec 1, 2013 2:50 PM in response to pete y
    Level 9 (62,874 points)
    Dec 1, 2013 2:50 PM in response to pete y

    If these were videos you took on your phone you need to restore the iCloud backup of your old phone to your new phone in order to recover them.  (The backup includes photos and videos that were in your camera roll.)