Currently Being ModeratedDec 4, 2013 10:05 AM (in response to aldysalimb)
Thank you for providing the details of the issue you are experiencing with your Apple ID. I would be concerned about this too, and I have a couple of suggestions for the issue you are experiencing with your account.
It sounds like you are not getting the email to reset your password. If you have a rescue email setup for your Apple ID, the reset password email will be sent there and not your Apple ID email address:
When you provide a rescue email address, all future security emails, such as password resets from iForgot, will be sent to the address provided.
You might want to check your other email accounts for the password reset email, including their Spam folders. If you continue to have issues, please contact our Account Security Team:
Thank you for posting in the Apple Support Communities.
Currently Being ModeratedDec 27, 2013 1:44 PM (in response to sheila_m.)
Hi Sheila, thanks for the reply.
How do I know my rescue email address? Because my game center ID is not the same with my apple ID.
Which is, my apple ID is aldysalimb@****, and my game center aldysalimb2@****.
So I couldn't check my alternate email address... Please can you help? I'm a bit frustated
<Email Edited By Host>
Currently Being ModeratedDec 27, 2013 1:45 PM (in response to aldysalimb)
I can understand your frustration. I recommend contacting our Account Security Team for additional assistance with this. You can reach out to them using the information in the following link:
All the best,
Currently Being ModeratedJan 3, 2014 2:47 AM (in response to sheila_m.)
Hi, I can't call for the indonesian number. I don't know why.
Can I get a support through email? Thanks anyway..
Currently Being ModeratedJan 3, 2014 1:00 PM (in response to aldysalimb)
Thank you for the additional information. I understand you cannot call the Indonesian number, but I recommend trying to setup a call through the Apple site:
Indonesia 0018 03061 2009 www.apple.com/id/support/
Click on the link above, and from there, click on Contact Apple Support. Continue with the "Get Started" button and select "More Products and Services" on the next page. Once there, you can select "Apple ID" and then "Other Apple ID Topics." The final item to click on is "Apple ID Account Security," and you will be able to create a case.
The open hours are 09:00 to 9:00 Western Indonesian Time (Monday through Friday).
Thank you for using Apple Support Communities.