calacour
Level 1 (0 points)

Q: Neither iMessage nor FaceTime working since upgrade on MBP Early 2013

I have tried 2 different Apple IDs and both have the same issues. On iMessage, it will neither send nor receive messages. It will allow me to sign in, and it will allow me to type a message, but the message never gets sent (it shows it as a bubble, but never says delivered and eventually fails). It also does not receive any messages. On Facetime, it will not receive calls and when I try to make a call it just says call failed.

 

Both apps allow me to sign in and show all the available e-mail addresses and my cell phone number, but neither works properly. Also, when I sign in using the same account that I have on my iPhone and iPad, those devices show that I'm using a MacBook Pro, but it still does not work in OS X Mavericks.

 

I have tried several proposed solutions on the boards including using Terminal to enter 'defaults delete com.apple.ichat' and 'killall imagent'. I have also signed out of all accounts in iMessage and Facetime and signed back in. I also signed out of my Apple ID on all of my devices and signed in one at a time. I have also deleted the encryption keys in Keychain and signed out and signed back in. I have restarted countless times while trying these other fixes as well. Nothing works.

MacBook Pro (15-inch 2.4/2.2 GHz), OS X Mavericks (10.9)

Posted on Oct 24, 2013 7:54 PM

by Ralph Johns (UK),Solvedanswer
Ralph Johns (UK) Ralph Johns (UK)
Level 9 (73,336 points)
Applications
A:

Hi,

 

Check the Serial Number is present.

 

If it is, Reset the Keychain

 

 

3Sigcopy2.png
8:22 pm      Monday; December 2, 2013

 

  iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Posted on Dec 2, 2013 12:22 PM

Close
calacour

Q: Neither iMessage nor FaceTime working since upgrade on MBP Early 2013

  • All replies
  • Helpful answers

Previous Page 2

  • by Paulo Carrasco,

    Paulo Carrasco Paulo Carrasco Dec 2, 2013 1:50 AM in response to calacour
    Level 1 (0 points)
    Dec 2, 2013 1:50 AM in response to calacour

    Well after my last post, iMessage and Facetime worked for a few days and then they stopped working again.

     

    Solved it with a clean install. Don't do a full Time Machine restore. Install and recover only data and clean install all your apps.

     

    Done that and now everything works 100% well. And as a benefit, I've "lost" all those old settings acumulated since Snow Leopard. I never did a clean install and upgraded 3 OS X generations: Snow Leopard -> Lion -> Mountain Lion -> Mavericks.

  • by Ralph Johns (UK),Solvedanswer

    Ralph Johns (UK) Ralph Johns (UK) Dec 2, 2013 12:22 PM in response to srissett
    Level 9 (73,336 points)
    Applications
    Dec 2, 2013 12:22 PM in response to srissett

    Hi,

     

    Check the Serial Number is present.

     

    If it is, Reset the Keychain

     

     

    3Sigcopy2.png
    8:22 pm      Monday; December 2, 2013

     

      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by srissett,

    srissett srissett Dec 2, 2013 1:49 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Dec 2, 2013 1:49 PM in response to Ralph Johns (UK)

    Following the steps to the Rest the Keychain worked!!!!! Thank you Ralph!

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Dec 2, 2013 2:20 PM in response to srissett
    Level 9 (73,336 points)
    Applications
    Dec 2, 2013 2:20 PM in response to srissett

    4thanx.gif for the 2correct.png Points.

     

     

    3Sigcopy2.png
    10:20 pm      Monday; December 2, 2013

     

      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by freezeyjn,

    freezeyjn freezeyjn Jan 18, 2014 4:19 PM in response to calacour
    Level 1 (5 points)
    Jan 18, 2014 4:19 PM in response to calacour

    I fixed mine by removing ALL of my keychain files.  I want some of my keychain items back, so I'll be restoring my old keychain and removing things until I can get it working again.

  • by drvolks,

    drvolks drvolks Mar 15, 2015 8:30 AM in response to Paulo Carrasco
    Level 1 (0 points)
    Mar 15, 2015 8:30 AM in response to Paulo Carrasco

    Thanks, this is the solution that fixed the problem, iMessage is working again!

     

    I had two Entrust.net Certification Authority (2048) certificates in my KeyChain. One with a green status message saying "This certificate is valid" and the other with a red status message saying "This certificate was signed by an unknown authority".

     

    invalid Cert.jpg

    valid cert.jpg

     

    Another hint that it was related to a certificate issue, I was seeing this in the console:

    2015-03-15 10:48:00.823 apsd[54]: Failed to evaluate trust: No error. (0), result=5; retrying with system roots

     

    I deleted only the certificate with the error red status message, rebooted and it worked! (I had to delete the certificate twice, on the first attempt I was asked for my user credentials but the certificate was not deleted. A second try did the trick.)

Previous Page 2