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iPhone 5 keeps freezing after ios 7 update!

101372 Views 236 Replies Latest reply: Mar 15, 2014 8:26 AM by Xuskie RSS
  • frozen_ninja598 Level 1 Level 1 (0 points)
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    Nov 17, 2013 8:07 AM (in response to MemoKemo)

    i dont know yet my iphone is still frozen. im going to the apple store this saturday i hope they can fix it.

  • MemoKemo Level 1 Level 1 (0 points)
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    Nov 18, 2013 12:18 AM (in response to frozen_ninja598)

    Did u update to 7.0.4?

  • vb911 Level 1 Level 1 (0 points)
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    Nov 18, 2013 6:08 AM (in response to MemoKemo)

    i did update but didn't solve the probluem i don't know what apple think or do it's important to fix this issue then can look for others issues .

  • Nerferfer Level 1 Level 1 (0 points)
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    Nov 20, 2013 3:59 AM (in response to highcool)

    This worked for me! Immediately stopped the freezing problem. Shame about having to turn off the setting but it seems a lot less drastic than resets or reducing security. Great advice.

  • RMSko Level 1 Level 1 (0 points)
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    Nov 20, 2013 5:26 AM (in response to Nerferfer)

    Nerferfer wrote:

     

    This worked for me! Immediately stopped the freezing problem. Shame about having to turn off the setting but it seems a lot less drastic than resets or reducing security. Great advice.

    Which solution worked for you - was it turning off background refresh or something else?

  • Bulan_Chak Level 1 Level 1 (0 points)
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    Nov 28, 2013 4:03 AM (in response to Drfeelgood94)

    Hello there same is the case with my iphone 4s.. Please let me know if you have sorted it out please that would be a great help for me.

    You can see this video which i had made clearly showing my problem

    http://www.youtube.com/watch?v=PmEqQllo2Ug&feature=youtu.be

  • SEB1401 Level 1 Level 1 (0 points)
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    Nov 29, 2013 12:31 PM (in response to jo3dapro)

    I hate my iPhone 5S with a passion.  This phone has been nothing but serious trouble.  Conversations keep cutting out and NOW, it locks up several times per day.  If Apple can't get this fixed, I'm done and done SOON!!!!

  • odst117d8592k116 Level 1 Level 1 (0 points)
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    Nov 30, 2013 5:18 PM (in response to jo3dapro)

    Funny Thing.... Apple has not said a single word from the posts i've seen on this issue!

    If Apple was to be unique and to be differentiated from other competitors they as a company need to attend to these issues otherwise they WILL LOSE CUSTOMERS.

  • Mohammad Qawasmeh Level 1 Level 1 (0 points)
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    Dec 3, 2013 12:17 PM (in response to odst117d8592k116)

    Same problem here, iphone 5 with ios 7 .. Where is apple engineer ?? the problem occure sometimes when trying to unlock the phone . strange thing that the nontification center and control center are working normally but I can't unlock or start the camera ???

  • blueaura Level 1 Level 1 (0 points)
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    Dec 3, 2013 8:11 PM (in response to MemoKemo)

    I upgraded to 7.0.4 and now I'm having problems again. Occassionally it will appear to reboot, but it just goes to the Apple logo for about 5 seconds or so, then to the lock screen. Not sure what is happening there, and I haven't narrowed down the circumstances under which it happens yet either.

  • frozen_ninja598 Level 1 Level 1 (0 points)
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    Dec 3, 2013 9:26 PM (in response to blueaura)

    I know how to fix it

    1.back up your phone.

    2.plug it to iTunes

    3.turn it to dfu mode search YouTube for how to do that.

    4.a message should pop up

    5. Click restore.

    5.and get your back up back

     

    I hope this helps cause that's what happens to my iphone and that's what I did just recover it using iTunes even if it's frozen I'm sending this through my phone so yeah I fixed my iphone with the same problem

  • zuzuzaza Level 1 Level 1 (0 points)
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    Dec 4, 2013 5:49 PM (in response to jo3dapro)

    Oh, well it seems many people know how to do this already. Well for anyone who doesn't know how to restart in this situation;

    1. Connect your iphone to the computer with itunes using the charger.

    2. Hold down home button and lock button for at least until the apple logo shows up.

     

    The lock code should work after this and you should be able to unlock the iphone. I am not sure how long this will last/work or if the iphone will freeze again. This is just an explanation for anyone who wants a temporary fix.

     

    I have heard of other ways to fix it but I'm not sure which is best or what other solutions could do.

     

    By the way, your storage and memory should still be there.

     

    I hope the freezing is a problem that can be fixed, but for now these solutions should have to do.

  • Billbo1 Level 1 Level 1 (0 points)
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    Dec 13, 2013 8:43 AM (in response to jo3dapro)

    No solution, but here is my experience with Apple:

     

    My freeze problems started sometime after the 7.04 update. Two days ago I went to the Apple store in Nashville. Their solution? "This is a hardware problem. Your phone is 72 days out of warranty. You must pay $269 to replace your phone. Your new phone, however, will only have a 90-day warranty, and may act up just as bad as the previous phone." I added that last part. They didn't really say that, but what else am I to think? This was not the solution I wanted to hear.

     

    So I went across the street to Verizon. They said I should try a phone restore. Did that yesterday. The phone still freezes. So, now I have turned of Background App Refresh. Will wait to see if that "solves" it. But, like others here, I want full functionality. And I don't like that Apple so quickly decided I have an out-of-warranty hardware problem.

  • Billbo1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 13, 2013 10:28 AM (in response to Billbo1)

    Update. No, turning off Background App Refresh does not solve the freezing problem for my phone. Disappointed with Apple.

  • Billbo1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 13, 2013 5:57 PM (in response to Billbo1)

    Another update: So I called Apple. They told me to Restore my phone, but this time don't restore apps, data, etc. Just leave the phone in factory condition and see what happens. So I did. And I have the same intermittent freeze problem as always. Could this be an OS problem, I asked. Oh no, if you have problems now, it is out-of-warranty hardware.

     

    So, okay, what if it is hardware? And maybe what most of the posters in this thread are sweating over is actually failing hardware. Then I bought the most expensive piece of smartphone hardware on the planet for it to go bad in just over a year. To me, that says much worse things about Apple than an OS glitch that can/should be fixed in the next update. Makes me want to go out and buy the cheapest, most basic phone I can find. Because I already own a "throwaway." I'd rather pay $100 for a throwaway than buy a $500 throwaway.

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