HT201412: If your iPhone, iPad, or iPod touch won't turn on
Learn about If your iPhone, iPad, or iPod touch won't turn onQ: my iPad is frozen.. it won't shut off.. i can't do a forced restart.. it doesn't respond to that either.. i can't connect it to iT ... my iPad is frozen.. it won't shut off.. i can't do a forced restart.. it doesn't respond to that either.. i can't connect it to iTunes because it needs passcode entered but again the iPad is frozen so i can't input the passcode… can't do recovery mode more
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Helpful answers
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Dec 3, 2013 4:23 PM in response to calicoabby Diavonex,You can force iPad into Recovery Mode. Follow step 1 to 6 very closely.
http://support.apple.com/kb/HT1808
Note: You may have to repeat the above a few times.
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Dec 3, 2013 4:27 PM in response to calicoabby Diavonex,Shut down
Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
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Dec 3, 2013 4:29 PM in response to Diavonexby calicoab,I cannot do step 2.... because the device is completely frozen.... it doesn't shut down and the slider never appears... if i continue to hold the buttons for an hour... nothing happens... it is literally FROZEN
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
- If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
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Dec 3, 2013 4:36 PM in response to calicoabby Diavonex,Erase iPad and setup iPad from scratch
1. Launch web browser on your computer
2. Sign in to www.icloud.com
3. Tap on Find My iPhone
4. Select the iPad to be erased
5. Tap Erase iPad
6. Message: All your content and settings will be erased. An erase iPad cannot be located or tracked
7. Tap Erase
8. Enter Apple ID and Password
9. Tap Next
10. Enter a phone number where you can be reached. It will be shown on your iPad after it has been erased
11. Enter phone number
12. Tap Next
13. Tap Erase iPad
14. This message will be shown on your iPad after it's been erase "This iPad has been lost. Please call 12345678"
15. Done
16. Erase started
16. OK
17. Remove from Account (this will allow iPad to be activated and used by another person)
Setup wiped iPad
1. Slide to unlock
2. Select English
3. Select Country
4. Choose Wi-Fi Network
5. Enter Wi-Fi password
6. Activate iPad
7. Apple ID and Password
8. Apple ID and Password
9. Enable Location Service
10. Select "Restore from iCloud Backup"
11. Enter iCloud password
12. Agree to Terms and Conditions
13. Choose backup
14. Select "Backup file in iCloud"
15. Hello (Welcome)
16. Slide to unlock
17. Update Completed
18. Continue
19. Enter Apple ID and Password
20. Updating iCloud
21. Select "Don't Add Passcode"
22. Welcome to iPad
23. Get Started
24. Restore Apps and Media. Your settings have been restored. Connect to power to save battery while apps and media are downloading
25. Sign in to iCloud
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Dec 3, 2013 5:03 PM in response to Diavonexby calicoab,unfortunately this wont work either... i tried this and it tells me that the ipad will be erased next time it is connected to the internet... but since it is frozen... it won't connect to the internet to do the 'wipe/erase'.... still stuck!
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Dec 3, 2013 5:49 PM in response to calicoabby Diavonex,Let your battery run down completely, recharge and try the Recovery Mode again.
Note: if iPad can connect to the internet after the battery is recharged, it will start the erase process.
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Jul 12, 2015 8:30 PM in response to Diavonexby Ichabod3621,Thanks so much for the excellent instructions. Apps are downloading now on my iPad.
So about thirty minutes ago my Cribbage app finished - I won the game - and it wouldn't let me 'X' out to finish and no buttons on the iPad worked, not even POWER OFF. This was super weird!
So I had to restore my iPad from the cloud and your instructions worked perfectly! Much appreciated.
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Jan 31, 2016 4:43 PM in response to Diavonexby Purdey10,TThis didn't work as I keep getting messagesaying iPad is offline. How do,I fix this?