HT201412: If your iPhone, iPad, or iPod touch won't turn on

Learn about If your iPhone, iPad, or iPod touch won't turn on
calicoab

Q: my iPad is frozen.. it won't shut off.. i can't do a forced restart.. it doesn't respond to that either.. i can't connect it to iTunes because it needs passcode entered but again the iPad is frozen so i can't input the passcode… can't do recovery mode

my iPad is frozen.. it won't shut off.. i can't do a forced restart by holding the sleep/wake and home button.... it doesn't respond to that either.. i can't connect it to iTunes because it needs passcode entered but again the iPad is frozen so i can't input the passcode… I also can't do recovery mode as the ipad won't shut down for me to do a recovery mode.... HELP

iPad (3rd gen) Wi-Fi

Posted on Dec 3, 2013 4:22 PM

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Q: my iPad is frozen.. it won't shut off.. i can't do a forced restart.. it doesn't respond to that either.. i can't connect it to iT ... more

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  • by Diavonex,

    Diavonex Diavonex Dec 3, 2013 4:23 PM in response to calicoab
    Level 9 (66,687 points)
    Dec 3, 2013 4:23 PM in response to calicoab

    You can force iPad into Recovery Mode. Follow step 1 to 6 very closely.

     

     

    http://support.apple.com/kb/HT1808

     

     

    Note: You may have to repeat the above a few times.

  • by Diavonex,

    Diavonex Diavonex Dec 3, 2013 4:27 PM in response to calicoab
    Level 9 (66,687 points)
    Dec 3, 2013 4:27 PM in response to calicoab

    Shut down

     

     

    Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.


     

    If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.

  • by calicoab,

    calicoab calicoab Dec 3, 2013 4:29 PM in response to Diavonex
    Level 1 (0 points)
    Dec 3, 2013 4:29 PM in response to Diavonex

    I cannot do step 2.... because the device is completely frozen.... it doesn't shut down and the slider never appears... if i continue to hold the buttons for an hour... nothing happens... it is literally FROZEN

     

    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.

    • If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
  • by Diavonex,

    Diavonex Diavonex Dec 3, 2013 4:36 PM in response to calicoab
    Level 9 (66,687 points)
    Dec 3, 2013 4:36 PM in response to calicoab

    Erase iPad and setup iPad from scratch

     

     

    1. Launch web browser on your computer

     

     

    2. Sign in to www.icloud.com

     

     

    3. Tap on Find My iPhone

     

     

    4. Select the iPad to be erased

     

     

    5. Tap Erase iPad

     

     

    6. Message: All your content and settings will be erased. An erase iPad cannot be located or tracked

     

     

    7. Tap Erase

     

     

    8. Enter Apple ID and Password

     

     

    9. Tap Next

     

     

    10. Enter a phone number where you can be reached. It will be shown on your iPad after it has been erased

     

     

    11. Enter phone number

     

     

    12. Tap Next

     

     

    13. Tap Erase iPad

     

     

    14. This message will be shown on your iPad after it's been erase "This iPad has been lost. Please call 12345678"

     

     

    15. Done

     

     

    16. Erase started

     

     

    16. OK

     

     

    17. Remove from Account (this will allow iPad to be activated and used by another person)

     

     

    Setup wiped iPad

     

     

    1. Slide to unlock

     

     

    2. Select English

     

     

    3. Select Country

     

     

    4. Choose Wi-Fi Network

     

     

    5. Enter Wi-Fi password

     

     

    6. Activate iPad

     

     

    7. Apple ID and Password

     

     

    8. Apple ID and Password

     

     

    9. Enable Location Service

     

     

    10. Select "Restore from iCloud Backup"

     

     

    11. Enter iCloud password

     

     

    12. Agree to Terms and Conditions

     

     

    13. Choose backup

     

     

    14. Select "Backup file in iCloud"

     

     

    15. Hello (Welcome)

     

     

    16. Slide to unlock

     

     

    17. Update Completed

     

     

    18. Continue

     

     

    19. Enter Apple ID and Password

     

     

    20. Updating iCloud

     

     

    21. Select "Don't Add Passcode"

     

     

    22. Welcome to iPad

     

     

    23. Get Started

     

     

    24. Restore Apps and Media. Your settings have been restored. Connect to power to save battery while apps and media are downloading

     

     

    25. Sign in to iCloud

  • by calicoab,

    calicoab calicoab Dec 3, 2013 5:03 PM in response to Diavonex
    Level 1 (0 points)
    Dec 3, 2013 5:03 PM in response to Diavonex

    unfortunately this wont work either... i tried this and it tells me that the ipad will be erased next time it is connected to the internet... but since it is frozen... it won't connect to the internet to do the 'wipe/erase'.... still stuck!

  • by Diavonex,

    Diavonex Diavonex Dec 3, 2013 5:49 PM in response to calicoab
    Level 9 (66,687 points)
    Dec 3, 2013 5:49 PM in response to calicoab

    Let your battery run down completely, recharge and try the Recovery Mode again.

     

    Note: if iPad can connect to the internet after the battery is recharged, it will start the erase process.

  • by Ichabod3621,

    Ichabod3621 Ichabod3621 Jul 12, 2015 8:30 PM in response to Diavonex
    Level 1 (0 points)
    Jul 12, 2015 8:30 PM in response to Diavonex

    Thanks so much for the excellent instructions. Apps are downloading now on my iPad.

     

    So about thirty minutes ago my Cribbage app finished - I won the game - and it wouldn't let me 'X' out to finish and no buttons on the iPad worked, not even POWER OFF. This was super weird!

     

    So I had to restore my iPad from the cloud and your instructions worked perfectly! Much appreciated.

  • by David Parmer,

    David Parmer David Parmer Oct 17, 2015 10:32 PM in response to Diavonex
    Level 1 (0 points)
    Oct 17, 2015 10:32 PM in response to Diavonex

    Thanks! This worked perfectly.

  • by Purdey10,

    Purdey10 Purdey10 Jan 31, 2016 4:43 PM in response to Diavonex
    Level 1 (0 points)
    Jan 31, 2016 4:43 PM in response to Diavonex

    TThis didn't work as I keep getting messagesaying iPad is offline. How do,I fix this?