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complaint report about TELESERVICE warranty in Istanbul Turkey

318 Views 5 Replies Latest reply: Dec 4, 2013 9:06 AM by Peter Gillespie RSS
baharunlu Calculating status...
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Dec 3, 2013 5:07 AM
I 'm writing a complaint to report on my  Iphone5 device that i bought one from an authorized dealer of you; Istanbul Bilisim A.S Turkey Istanbul   .

 

i  bought my phone on 07/25/2013, serial number 01*******355, from Istanbul Bilisim A.S Turkey Istanbul

You can see the receipt of it attached file .

Two months later, the phone's audio output has been damaged, i called the dealer ask for the guarantee, they answered "your guarantee is not on us". They made me directly to the company named  Brightstar / Teleservice  .

on 10.22.2013 i send my phone in its original box to Teleservice Company with the fault information in it by cargo. ( Yurtici Cargo )

A week later, the phone was sent back to me by cargo company.

The note was added ,that they need me to uninstall the application of "find my iphone" from i cloud, i couldn't understand why it's necessary but i did what they asked for.

Following days i called the company to get the information about their decision, they said it's decided to change with the new one.

On 22/11/2013 supposedly " new "one send to my by cargo firm.

i said supposedly because the "New" device is faulty; is has rattling noise coming from it !they placed the "new"phone  in the box which i send them my damaged phone 

At the same day , this time, we've reached the phone which they send to the service office in person.

i said there are sounds came from "New" phone they send to me and i don' t believe that it's really "NEW"... they got  the device from my hand and go away to the back room and 5 min. later came back ,then he said" we got it all right ",

I told him, i can not accept this device

They answered that they could not give original sealed box device , they gave me the information of new phones are coming them in this way from the manufacturer.

Within this information, with your permission, I want to ask you a few questions ;

1 - Is Apple firm REALLY sending Iphone devices ,under warranty change, to the authorized services in this way?

2- Is Apple firm is aware of their authorized service of  Iphone devices named TELESERVICE, is sharing wrong informations with consumers , And is this behaviour accepted by Apple Company?

3- Is Apple firm aware of the comsumers bad experiences, grievances  about authorized service ,named TELESERVICE, of iphone in many countries.

4- Is Apple firm aware of lots of people are injured by TELESERVICE , lots of complaints are written in internet, and ther is a facebook page named TELESERVICE VICTIMS;

" TeleService victims " https://www.facebook.com/teleservicemagdurlari?fref=ts

View on a facebook page including thousands of complaints across Turkey

5-Is Apple firm doesn't valued the reputation in Turkey  , after sales satisfaction and customer loyalty of Turkey market?

i have been an Iphone user since the Iphone3 came out .I have used my Iphone3 and iphone4 model phones seamlessly  but Iphone5, during warranty coverage i'm done with the service problems. It will become a pretty discouraging experience for the next telephone exchanges .

There is a change decision, issued by the competent service of mt device in the warranty period . I want them to be replaced  my phone with the original sealed box a new or demand that fee refunding . With this request, the same day i delivered the device to  TELESERVICE and they refused to change it with the original sealed box a new or demand that fee refunding.

Assuming that every serious and honorable company ,as wellknown as Apple firm, cares about the customer satisfaction, i want to share with you about the process i am placed in.

TELESERVICE is insisting not to change my phone with the original sealed box a new or demand that fee refunding, unfortunately, i have no chance to enter an action and wait for the consumer courts decision, and write the whole bad experience process to social media including this letter.

For the brand awareness and satisfaction sustaining ,i need you to interfere flow my problem (and the grievances of all Turkish consumers injured by TELESERVICE) They are representing  Apple brand here. Thank you for your interest.

I'll be waiting for your reply ,

yours sincerely .

 

Bahar Ünlü, Architect,Ms. (İ.T.Ü)

 

<Edited by Host>


iPhone 5, iOS 7
  • Peter Gillespie Level 6 Level 6 (10,780 points)

    Well you won't get one from this Forum

    As the name describes this a User to User Community Forum ,it is not staffed or watched by Apple

     

    http://www.apple.com/feedback/

  • varjak paw Level 10 Level 10 (167,195 points)

    I see no indication on Apple's web site that this "Teleservice" is authorized by Apple to perform service on an iPhone. All official service in Turkey is provided by the cell carriers, Avea, Turkcell, and Vodafone:

     

    http://www.apple.com/tr/support/iphone/contact/

     

    or, according Apple's "where to find service" site:

     

    https://locate.apple.com/tr/en/service/?pt=3&lat=41.00527&lon=28.976959999999963 &f=

     

    by Basari Servis or a few others. Teleservice is not on the list.

     

    I'd suggest you contact Apple Support:

     

    http://support.apple.com/kb/HE57

     

    and ask if this "Teleservice" is authorized by Apple to provide service for the iPhone. If you took your iPhone to some unauthorized service shop, then your sole recourse is with that shop. Apple cannot help you.

     

    For that matter, I can't see that the dealer is authorized to sell iPhones either. Only the online Apple Store in Turkey and the three Turkish cell carriers are authorized iPhone dealers, so unless the dealer you purchased from  is an authorized outlet for one of the three carriers, you purchased a grey-market iPhone and are probably completely out of luck as regards assistance from Apple.

     

    Regards.

  • Peter Gillespie Level 6 Level 6 (10,780 points)

    Since they are not an authorised repairer of iPhones I doubt the rest of the world has any interest whatso ever in your diatribes Apple or carriers are the only sourse of genuine service in Turkey.

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