Currently Being ModeratedDec 3, 2013 5:05 AM (in response to baharunlu)
Well you won't get one from this Forum
As the name describes this a User to User Community Forum ,it is not staffed or watched by Apple
Currently Being ModeratedDec 3, 2013 6:36 AM (in response to baharunlu)
I see no indication on Apple's web site that this "Teleservice" is authorized by Apple to perform service on an iPhone. All official service in Turkey is provided by the cell carriers, Avea, Turkcell, and Vodafone:
or, according Apple's "where to find service" site:
by Basari Servis or a few others. Teleservice is not on the list.
I'd suggest you contact Apple Support:
and ask if this "Teleservice" is authorized by Apple to provide service for the iPhone. If you took your iPhone to some unauthorized service shop, then your sole recourse is with that shop. Apple cannot help you.
For that matter, I can't see that the dealer is authorized to sell iPhones either. Only the online Apple Store in Turkey and the three Turkish cell carriers are authorized iPhone dealers, so unless the dealer you purchased from is an authorized outlet for one of the three carriers, you purchased a grey-market iPhone and are probably completely out of luck as regards assistance from Apple.
Currently Being ModeratedDec 4, 2013 12:56 AM (in response to varjak paw)
i have received an e-mail From Damla Ulber, who is Apple Account Manager in TELESERVICE Germany, including following massage, she tried to explain something about the process failures but above all offers nothing to solve the problem; here is the massage;
Dear Mrs Unlu,
In regard to your mail to arvato Bertelsmann, I would like to give you some information about your case:
As Apple’s authorized service center in Turkey, we do after sales services for Ipads and Iphones. In “non-repairable” cases, broken devices are swapped by an equivalent devices of the same model and colour. These “swaps” were sent by Apple and it is indeed correct that they were sent in a box without any accessories- not like a purchased phone or tablet from a retail store. The meaning of “swap” is like “exchange device”.
Apple has recently changed its after sales structure and opened a local warehouse in Turkey. You as a customer shouldn’t be affected by these troubles were occurring, but unfortunately shipments and services delayed and our customers had to wait longer than expected for an exchange device. We – as Teleservice – are sorry for this bad experience.
Since iOS 7, the FMIP (Find my Iphone) regulation is mostly activated by users so that in case the phone gets lost or stolen, you are able to find your phone even if it’s off. So there is no way for use by unjustified persons. However, this is avoiding a repair as well. Without your permission – means without turning off the FMIP function – our technicians can neither repair nor swap this phone with a new one. Since your IMEI changes with a swap device, it would be easy to steal a phone with warranty, bring it to service and get a new, unwanted phone “for free”. This is why we asked you to turn off FMIP.
Sound problems are the highest probability seen on Iphone 5 models and reason to swap the device since there is no chance to resolve this problem properly. Like new Iphones, Swap phones fulfill the same criteria, have the same software and – unfortunately- therefore, the same risk to be defect. In case your swap device doesn’t work properly as well, it will be swapped again and defective devices are sent to Apple. Everything sent by the customer will be sent back in the same way. This is why we are not able to provide you an original sealed boxes even if we would like you, because we basically do not have any.
We are aware of complaining pages about us and other companies in the social media you were talking about. This is of course a very bad reputation and we try our best to improve our image for the future, however good experiences are rarely shared.
This is not a defense mail, so please don’t get me wrong. I can totally understand your disappointment about our service as I am very unsatisfied about our unlucky situation as well. We would to like to offer the best service to our customers and will do our best to do so very soon since waiting devices are mostly handled.
Apple Account Responsible
Currently Being ModeratedDec 4, 2013 1:00 AM (in response to Peter Gillespie)
i only want all iphone users spread to world, to be aware of the TELESERVICE process failures.
As the name describes this a User to User Community Forum ,i am aware of it is not staffed or watched by Apple
and i have already reached the apple support in US, and waiting for their answer.
Currently Being ModeratedDec 4, 2013 9:06 AM (in response to baharunlu)
Since they are not an authorised repairer of iPhones I doubt the rest of the world has any interest whatso ever in your diatribes Apple or carriers are the only sourse of genuine service in Turkey.