David Urban

Q: iClouds documents and Data grayed out

I was hoping that Mavericks server would solve the issue where my clients, who are on networked home folders, could access icloud's documents and data.  when a client is logged in, under the icloud prefrence pane the Documents & Data is grayed out and not accessible.  that means no documents in the cloud that can be shared to a mobile device like the iPad.   Is there a work around or a fix or something that I am not seeing.

Mac mini (Mid 2011), OS X Server

Posted on Oct 23, 2013 8:20 AM

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Q: iClouds documents and Data grayed out

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  • by Fozziefl,

    Fozziefl Fozziefl Oct 25, 2013 2:17 PM in response to David Urban
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    Oct 25, 2013 2:17 PM in response to David Urban

    Having the exact same issue...works fine when logged in as a local user, but as soon as I login as a network user, the documents & data is greyed out (the only iCloud item).  It is only the workstation with Mavericks...our other 8 machines with ML have no issue. We have yet to upgrade our server, which makes me wonder if it a network compatibility issue between the server and the Mavericks OS.  We can't be the only two with this issue...

  • by basicly,

    basicly basicly Oct 26, 2013 2:59 PM in response to David Urban
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    Oct 26, 2013 2:59 PM in response to David Urban

    Ditto here.  I had high hopes that this issue would be resolved with Mavericks and am saddened to see this problem persist.

  • by David Urban,

    David Urban David Urban Oct 26, 2013 5:44 PM in response to basicly
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    Oct 26, 2013 5:44 PM in response to basicly

    I called apple today and they said that iCloud is a consumer product and the server is an enterprise product and they have it grated out on purpose. For server users he suggested using a WebDAV connection over a VPN. It sounds like a workaround and not right. I can see enterprise not wanting workers sharing data on their personal account and to use the enterprise solution. There needs to be a home server and a true enterprise version.

  • by RelCon,

    RelCon RelCon Oct 27, 2013 1:17 AM in response to David Urban
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    Oct 27, 2013 1:17 AM in response to David Urban

    If you change your network users to use a mobile account instead it will work.

  • by basicly,

    basicly basicly Oct 28, 2013 11:11 PM in response to David Urban
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    Oct 28, 2013 11:11 PM in response to David Urban

    Possibly related issue:

     

    I'm also having problems with the Notes app [not] syncing with icloud.  Seems to work with local accounts but not with users who have networked home folders.  Attempts to turn notes syncing on/off in icloud settings may cause the Notes app  and/or settings to hang/crash.

     

    Can you confirm David?

  • by Shaun Jackman,

    Shaun Jackman Shaun Jackman Nov 4, 2013 1:02 PM in response to David Urban
    Level 1 (10 points)
    Nov 4, 2013 1:02 PM in response to David Urban

    I have the same issue.

  • by iDash,

    iDash iDash Dec 1, 2013 9:29 AM in response to Shaun Jackman
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    Dec 1, 2013 9:29 AM in response to Shaun Jackman

    Hello David

     

    I too are having the same issue.

     

    If I create a local account on my mini - no problem - Documents and Data are checkable. Network users have exactly the same problem as you descibe - its greyed out and you can't tick it.

     

    So it means I can't share iWork docs with my iOS devices , or applications (like OneSafe) that need this area to share data between my Macs, and iOS devices!!

     

    However my server is 10.8 Mountain Lion (as I was having significant problems with Mavericks Server - see my other threads) and my client machices are Mavericks but I don't recall having the same problem when the clients were previously Mountain Lion (or does my memory fail me)

     

    I presume there isnt' a (simple) work-around of kind?

     

    Thanks and all the best

    ROb

  • by RelCon,

    RelCon RelCon Dec 1, 2013 9:35 AM in response to iDash
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    Dec 1, 2013 9:35 AM in response to iDash

    Rob,

     

    I found that mobile account users DID work, they have their own set of problems, but they can use both versions and documents in the cloud.

     

        David

  • by iDash,

    iDash iDash Dec 1, 2013 11:08 AM in response to RelCon
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    Dec 1, 2013 11:08 AM in response to RelCon

    David

    Thanks - I did as per suggestion - use mobile account and yep it solved the problem (I would prefered not to go down this route but hey ho).

     

    I'd be interested to know what other issues you're experiencing with Mobile accounts?

     

    Thanks

    rob

  • by RelCon,

    RelCon RelCon Dec 4, 2013 2:18 AM in response to iDash
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    Dec 4, 2013 2:18 AM in response to iDash

    Well the sync seems to be unreliable and difficult to control/manage - you get errors when it occasionally can't sync a file (e.g. iTunes Library.itil)

  • by zooiduk,

    zooiduk zooiduk Feb 17, 2014 5:59 AM in response to basicly
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    Feb 17, 2014 5:59 AM in response to basicly

    It seems dumb as **** that an OS upgrade has broken something as simple as Notes synchronisation for Network Users of iCloud.

    If this was a real problem surely the same failure would occur in Contacts, Calendars and Reminders?

    And if it doesn't work, why isn't Notes greyed-out the same as Documents & Data

     

    Time was when Apple would not have rolled this out half-arsed

    AND would have had an explanatory tag for WHY a function is greyed-out

    THEN the User might say - "Oh, OK" - and move on, instead of banging around for a non-existent solution