MarkElliott1010

Q: Exchange servers and Mavericks Mail

It loads it when you open the Mail app, but then no new messages will appear in the Exchange inbox while app is open - fetch new mail and the Activity Window show "Synchronizing Inbox" and jsut sits there and waits.. Close the app and reopen - New Mail appears.  Another  bug?

Mac mini (Mid 2011), OS X Mavericks (10.9)

Posted on Oct 23, 2013 7:42 AM

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Q: Exchange servers and Mavericks Mail

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  • by arsdc,

    arsdc arsdc Dec 4, 2013 6:04 AM in response to pnoble
    Level 1 (5 points)
    iPad
    Dec 4, 2013 6:04 AM in response to pnoble

    Thanks all. This is quite maddening. Mavericks Mail was so bad for me that I decided to switch to Outlook 2011, which is free from my Exchange provider. I wanted to share two specific problem areas.

     

    1.  I had no trouble with the basic setup/synching. Yet I could not move to Outlook the archived emails I store locally. Mail's mbox format has changed in a way that makes it unreadable by Outlook. I have seen lots of comments about this, and refrences to third party solutions, but none worked for me. Almost everywhere I look, FAQs do not recognize that exportingin mbox will no longer work as it once did.

     

    2. My "workaround" was to put these locally stored emails (which are organized into folders) back onto the Exchange server, in the hopes I could synch in Oultook and then move off the server and store locally within Outlook. Even though I bought lots of additional storage on the Exchange server and moved a few file folders at a time, I found that some files were dropped and some subfolders never synched. I do not think it makes sense of me to do this one email at a time as I would have to keep track of thousands and confirm every one moved.

     

    I am losing my hair as it is, and this is causing much more pain than it should. Apple does not support Outlook so they point me to MS. MS points to Exchange. Exchange points to Apple and MS. A circular firing squad.

     

    Anyone have a suggestion?

    thx

    Alan in DC

  • by cpc1968,

    cpc1968 cpc1968 Dec 4, 2013 6:41 AM in response to arsdc
    Level 1 (0 points)
    Dec 4, 2013 6:41 AM in response to arsdc

    I am just completely flabbergasted at Apple's response and lack of urgency on this issue. This thread has over 22,000 views....I don't think it's just a small handful of users. I went through this problem in detail with two support people and one of them was a mail specialists. How could they ignore all the feedback on this thread and the direct feedback from their users via phone calls? Amazing.....truly disappointed.

  • by GCWaters,

    GCWaters GCWaters Dec 4, 2013 6:44 AM in response to cpc1968
    Level 1 (0 points)
    Dec 4, 2013 6:44 AM in response to cpc1968

    What's really frustraing is the lack of consistency--there must be at least a half dozen solutions on this thread, all of which work for some people but none of which work for all....

  • by randyKates,

    randyKates randyKates Dec 4, 2013 6:55 AM in response to GCWaters
    Level 1 (0 points)
    Dec 4, 2013 6:55 AM in response to GCWaters

    I don't believe any of the supposed fixes work permanently.  If you have a large volume of mail on the exchange server I contend you will have issues eventually. 

  • by GCWaters,

    GCWaters GCWaters Dec 4, 2013 7:12 AM in response to randyKates
    Level 1 (0 points)
    Dec 4, 2013 7:12 AM in response to randyKates

    I guess it depends on what you mean by "large"...I have several thousand messages on the server, and one of the fixes has worked for me for several weeks now...

  • by knmlee,

    knmlee knmlee Dec 4, 2013 7:16 AM in response to GCWaters
    Level 1 (5 points)
    Dec 4, 2013 7:16 AM in response to GCWaters

    Which solution worked for you?   

    Thanks,

    Mark

  • by randyKates,

    randyKates randyKates Dec 4, 2013 7:22 AM in response to GCWaters
    Level 1 (0 points)
    Dec 4, 2013 7:22 AM in response to GCWaters

    I have at least 30,000

    Messages.

  • by theoretician,

    theoretician theoretician Dec 4, 2013 7:37 AM in response to GCWaters
    Level 1 (0 points)
    Dec 4, 2013 7:37 AM in response to GCWaters

    I have 27000+ messages in my inbox.

     

    In an effort to get this working over EWS I deleted the entire account and purged the system of any reference to it. I then readded the mail account. 512 messages were added to the inbox imediately. It then took about 4 weeks for the message count to get up to 27000. However even now email comes in sporadically - sometimes taking hours to appear. My IMAP connection to the same mailbox via Mail operates normally.

  • by GCWaters,

    GCWaters GCWaters Dec 4, 2013 7:57 AM in response to knmlee
    Level 1 (0 points)
    Dec 4, 2013 7:57 AM in response to knmlee

    Knmlee, I tried virtually all the solutions discussed on the board, including deleting and rebuilding my exchange account multiple times...at first, Outlook worked while Mail didn't, but that went south pretty soon, too...after that I tried AirMail...worked for about a week, then it would no longer automatically get email from the server--had to restart the program to get mail. At the same time, kernal_task was swelling to nearly 5 gigs, causing me to have to restart the machine several times a day due to no operating memory, even when no programs were running.

     

    I finally deleted my exchange account, then deleted accounts.plist, then re-added the exchange account.....once I did that, the memory problems I was having went away and my emails downloaded just fine...

     

    randyKates, I have roughly a third of the messages you have, so that could certainly be a factor...

  • by knmlee,

    knmlee knmlee Dec 4, 2013 8:38 AM in response to GCWaters
    Level 1 (5 points)
    Dec 4, 2013 8:38 AM in response to GCWaters

    Thanks GCWaters.   I'll give that a try.    Did you delete the accounts.pllist in Mail > V2 > MailData folder?

     

    I have about 10,000 messages currently.

     

    Mark

  • by GCWaters,

    GCWaters GCWaters Dec 4, 2013 9:01 AM in response to knmlee
    Level 1 (0 points)
    Dec 4, 2013 9:01 AM in response to knmlee

    Yep, the one in ~/Library/Mail/V2/MailData/Accounts.plist    It was considerably larger than it should have been....

  • by acarruthers,

    acarruthers acarruthers Dec 4, 2013 2:34 PM in response to pnoble
    Level 1 (0 points)
    Dec 4, 2013 2:34 PM in response to pnoble

    I have heard that this build of Mavericks (10.91) Mail (7.1) is still broken with respect to sendmail via an Exchange server. While mail is noticibly faster, any message containing a file attachment > 60K simply refuses to be sent via Exchange sendmail. Curiously, the outgoing mail appears in the "On my Mac"  subfolder of the Outbox even though it is being sent via an Exchange server. After a period of "sending message: Adding Messages" the system times out and indicates that the Exchange sendmail server cannot send the mail.

  • by jrsmobile,

    jrsmobile jrsmobile Dec 5, 2013 4:54 AM in response to acarruthers
    Level 1 (52 points)
    Dec 5, 2013 4:54 AM in response to acarruthers


    acarruthers wrote:

     

    I have heard that this build of Mavericks (10.91) Mail (7.1) is still broken with respect to sendmail via an Exchange server. While mail is noticibly faster, any message containing a file attachment > 60K simply refuses to be sent via Exchange sendmail. Curiously, the outgoing mail appears in the "On my Mac"  subfolder of the Outbox even though it is being sent via an Exchange server. After a period of "sending message: Adding Messages" the system times out and indicates that the Exchange sendmail server cannot send the mail.

    I started noticing  a similar thing to you.  Anything with an attachment takes several tries to send. 

     

    I also had to disable my iCloud email on my work machine- mail INSISTED on ALWAYS sending from the iCloud account, rather than the account the message was from or the one set as the default in preferences.

  • by jrsmobile,

    jrsmobile jrsmobile Dec 5, 2013 6:28 AM in response to acarruthers
    Level 1 (52 points)
    Dec 5, 2013 6:28 AM in response to acarruthers

    as an addendum- it isn't just attachments.  If the email size is greater than 60k (or so) PERIOD, it doesn't seem to send.

  • by jrsmobile,

    jrsmobile jrsmobile Dec 5, 2013 6:31 AM in response to arrj
    Level 1 (52 points)
    Dec 5, 2013 6:31 AM in response to arrj

    arrj wrote:

     

    Is anyone else getting this in their Console error log?

     

    I haven't had the time or energy to raise a case with Apple on this, so if people could check and add to any open cases, perhaps it might get them moving.

     

    29/11/2013 5:16:21.638 pm Mail[920]: *** Assertion failure in -[MFEWSSyncFolderItemsResponseMessageOperation handleResponseMessage:withObject:], /SourceCache/Mail/Mail-1822/FrameworkTargets/MailFramework/EWS/MFEWSResponseOpe ration.m:573

    Received error response that shouldn't apply to Mail: The request timed out. on EWS response <MFEWSSyncFolderItemsResponseMessageOperation: 0x6100002f1480> (EXECUTING)

    ...

    Now that you mention it - YES.

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