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Damaged right out of the box

2132 Views 15 Replies Latest reply: May 25, 2006 7:40 PM by timeshootsonby RSS
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GeeKay Level 4 Level 4 (3,540 points)
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May 18, 2006 10:41 PM
Just opened the box containing my black MacBook.

First thing I did was to turn the machine upside down and press the battery-life indicator button. All five buttons lit up (good!), but I was a bit turned off to see that one of the edges of the case where the battery rests was chewed up a bit, as though a tech had inserted a screwdriver and tried to pry the thing out!

I called the shop where I bought the thing (Bic Camera, an authorized Apple dealer in Tokyo) and was told, sorry, they don't take back Apple products, and that I'd have to call AppleCare.

So I thought to myself, well, what's a couple of minor knicks. The thing is going to get scratched eventually anyway. So I decided to live with it.

That's when I noticed the lid...

When closed, the lid doesn't line up evenly with the bottom half of the PowerBook. It's off by about an eighth of an inch on the left side and the left top edge. That is NOT acceptable.

Just called AppleCare, talked to a polite AppleCare representative, and am now awaiting a return call from the rep's "supervisor."

Given my long experience with Apple products, my guess is that I just happened to get a dud from among what I'm sure are tens of thousands of perfectly built machines. That said, I'm a bit hesitant now to buy the white MacBook that I told my wife I'd get for her this weekend. Not until I know these things weren't simply slapped together...

My question: Has anyone else purchased a MacBook whose build is less than satisfactory?
Mac Mini (Late 2005), Mac OS X (10.4.5), Also own: Mini 1.4GHz; PB G4 12-inch; PB Lombard; PB 2400; Quicksilver; PMac G3
  • W. Raider Level 3 Level 3 (545 points)
    Currently Being Moderated
    May 18, 2006 11:10 PM (in response to GeeKay)
    You should really take some photos of it not only for your own insurance in case someone doubts you but they could help others just in case it's not an isolated incident.

    Plus, we'd all like to see I'm sure

    Too many to list   Mac OS X (10.4.6)  
  • FlunkedFlank Level 1 Level 1 (65 points)
    Currently Being Moderated
    May 18, 2006 11:23 PM (in response to GeeKay)
    No build problems, but DOA nonetheless. I walked out of the store with one not more than 2 hours ago, and when I got home it was dead within minutes of starting up. Got the spinning wheel of death, but couldn't move it with the mouse. It was completely hung. Gave it 5 minutes, but no luck, and no key/reset combination would unstick it. Had to unplug, but then it wouldn't reboot. (I'm an expert user, and I know that I did absolutely nothing wrong or unkosher, so it was definitely not me.)

    But I'm enough of a believer to give it another go! The machine is sweet, no question about it. I just hope our cases are the rare ones.

    AlumBook 15" Mac OS X (10.3.9)
    AlumBook 15", Mac OS X (10.3.9)
  • neonblue Calculating status...
    Currently Being Moderated
    May 19, 2006 4:35 AM (in response to FlunkedFlank)
    exactly the same thing happened to mine (a white 2 ghz macbook). i hope this isn't a widespread issue, though the replacement i received has been running for a couple of days without problems.
    Power Mac G5 SP 1.8, Mac Mini G4 1.25, MacBook 2.0, Mac OS X (10.4.6)
  • tele_player Level 5 Level 5 (5,380 points)
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    May 19, 2006 6:37 AM (in response to GeeKay)
    I'd be angry with the original seller. I can understand a no-return policy, but not one which doesn't allow for the return of obviously defective/damaged items.
    Quad G5 2.5Ghz 4.5GB 2x250G, PB 15" 1.5Ghz,80G,1.5G, Mac OS X (10.4.6)
  • timeshootsonby Level 1 Level 1 (10 points)
    Currently Being Moderated
    May 20, 2006 12:44 AM (in response to GeeKay)
    GeeKay, I sympathise with you but as I am also a Tokyo resident I was wondering why you didn't go to Ginza in the beginning?

    I've also heard that with Apple notebooks it's essential to take it out of the box in the shop to make sure it's working (is that the consensus here or am I being paranoid?). But having said that, nobody expects that it's clearly been thrown around first so that's a bit of a shocker. Am personally waiting for the Tokyo Ginza store to get some with English keyboards then I can join the party..
    iMac G4, Mac OS X (10.4.6), and soon to be MacBook..
  • mhunter Level 6 Level 6 (9,190 points)
    Currently Being Moderated
    May 24, 2006 7:11 PM (in response to GeeKay)
    Hello,

    What really concerns me is that when I eventually do
    receive the replacement, it will have some flaw as
    well.


    Actually, what would concern me more, is that you will probably be past the 14-day return period. So, then you may be stuck dealing with them and getting repairs made.

    That would be my biggest concern.
    1.25 GHz Mini 1 GB/40/Combo, OS 10.4.6, Mighty Mouse, OWC FireWire 120 GB HD, Mac OS X (10.4.6), 12" 1.33 GHz iBook 1.5GB/40/Combo, 333 MHz iMac G3 (Lime) 288 MB/13 GB/OS 10.2.8
  • Rory Level 1 Level 1 (25 points)
    Currently Being Moderated
    May 25, 2006 4:16 AM (in response to GeeKay)
    Apple is making things right with the original seller. BIC hosed you completely - and now you are making it Apple's fault.

    sorry

    your anger is pointing in the WRONG PLACE....

    Apple is the one hosed on this deal.
    Powermac G5 - 2.0GHz, Mac OS X (10.4.2)
  • viqas Level 1 Level 1 (5 points)
    Currently Being Moderated
    May 25, 2006 2:36 PM (in response to GeeKay)
    heh i sent my computer in and emailed the specialist who i was workign with the tracking number to show that i have mailed it

    and they sent the order before they recieved my laptop. but it is still taking a long time, tomorrow will be 1 week without a computer. they told me that they are over nighting me a computer, but no, its coming from china
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