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Can't download apps

232 Views 3 Replies Latest reply: Dec 4, 2013 11:37 AM by Kel_lou RSS
Kel_lou Calculating status...
Currently Being Moderated
Dec 4, 2013 9:59 AM

My App Store seems to have stopped working I click to download and the circle just spins and doesn't do anything

iPad, iOS 7.0.3
  • BobbyDigital00 Level 3 Level 3 (965 points)
    Currently Being Moderated
    Dec 4, 2013 10:27 AM (in response to Kel_lou)

    Perform a "reset" on the device by pressing down and holding the home button and the sleep/wake button for up to 30secs. until you see a black screen with the Apple logo, then release.

     

    Then test to see if it solved the problem.

  • Demo Level 9 Level 9 (73,660 points)
    Currently Being Moderated
    Dec 4, 2013 10:29 AM (in response to Kel_lou)

    Close the App Store app completely and then reboot your iPad. Try again after that.

     

    Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the App Store app and then swipe "up" on the app preview thumbnail to close it.

     

    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

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