S. Sinclair

Q: Mail: Image attachments ios7

So since ios7 my photo attachments are no longer viewable in the message unless I "Tap to Download" each photo.

 

My issue is I when I receive an attachment with 10 or more photos, I don't want to "Tap" each individual file to download and view the photo.

 

This wasn't the case in ios6.  Photo attachments were automatically download and previewed in the message.

 

FYI: I went into Settings > Mail > Load remote images and set it to ON with no luck.

 

Is this a bug?  Am I missing something?

 

photo.PNG

iPhone 5, iOS 7

Posted on Sep 19, 2013 11:08 AM

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Q: Mail: Image attachments ios7

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  • by kreisman,

    kreisman kreisman Nov 24, 2013 6:03 PM in response to kreisman
    Level 1 (0 points)
    Nov 24, 2013 6:03 PM in response to kreisman

    Update:   It worked for one email only....now the problem is back and all .jpg files say "tap to download".   Not good.

  • by sl7z,

    sl7z sl7z Dec 2, 2013 6:35 AM in response to S. Sinclair
    Level 1 (0 points)
    Dec 2, 2013 6:35 AM in response to S. Sinclair

    Here is the solution.  Now when you have photo attachments, press the "Forward/Reply" arrow icon on the bottom, and one option will be "Save Image". Select this and it will save to your Photos.

  • by denward,

    denward denward Dec 4, 2013 11:21 AM in response to S. Sinclair
    Level 1 (0 points)
    Dec 4, 2013 11:21 AM in response to S. Sinclair

    What i have noticed is that i can open photo email attachments if they don't exeed 800kb. Anything over that i get a greyed out icon of the photo attachment, which won't download.

     

    Tried it on 3 seperate Iphones with IOS7. Same result on each.

     

    Looks like an email size limit problem. Needs to be fixed fast APPLE.

     

    Not tried downloading a PDF yet.

  • by leftcoaster,

    leftcoaster leftcoaster Dec 4, 2013 12:05 PM in response to S. Sinclair
    Level 1 (5 points)
    Dec 4, 2013 12:05 PM in response to S. Sinclair

    Just sent myself a 130kb photo from my laptop. Have tried all the techniques here and I still get the "Can't download attachment" error message. This is annoying; haven't encountered this before.

  • by leftcoaster,

    leftcoaster leftcoaster Dec 4, 2013 12:18 PM in response to leftcoaster
    Level 1 (5 points)
    Dec 4, 2013 12:18 PM in response to leftcoaster

    Nevermind. I resent the photo from another mail account and was able to download it.

  • by DaveinOttawa,

    DaveinOttawa DaveinOttawa Dec 28, 2013 9:44 AM in response to S. Sinclair
    Level 1 (0 points)
    Dec 28, 2013 9:44 AM in response to S. Sinclair

    I have just upgraded my iPhone 3GS to an iPhone5S and experienced exactly the same problem with my photo attachments in Gmail - Tap to Download; but could not download.  So I did some further tests including all the suggested fixes about turning on & off Load Remote Images in Mail settings - none of those things worked for me. But when I changed the file extension on my photo attachments from ".jpg" to ".JPG" the photos downloaded immediately with the email message.  I've tried this several times including with photos over 6Mb in size and have no problems now.  So from now on any photo attacments that I create and want to view on my IOS7 device(s) will use the upper case file extension. I hope this helps.

  • by John H. Moore,

    John H. Moore John H. Moore Dec 28, 2013 11:27 AM in response to DaveinOttawa
    Level 1 (0 points)
    Dec 28, 2013 11:27 AM in response to DaveinOttawa

    Thank you DaveinOttawa!!!

     

    Was going completely nuts trying to figure out how to get photos in Mail to show up on my wife's iPhone (I refuse to update my phone to iOS7).  Renaming the file to JPG instead of jpg (uppercase versus lowercase) solved the issue.  Well, solved getting that photo onto my wife's phone... clearly didn't solve the complete incompetence issue at the root of this.  Wow.  That is stunning. 

     

    So there's your solution (for now), folks. 

  • by DaveinOttawa,

    DaveinOttawa DaveinOttawa Dec 28, 2013 1:18 PM in response to John H. Moore
    Level 1 (0 points)
    Dec 28, 2013 1:18 PM in response to John H. Moore

    Hi John.  I'm glad that helped in your case with a photo for your wife.  However, it has still been bothering me that the photos have been downloaded somewhere on the phone regardless of whether or not the file extension is upper or lower case.

     

    Although I still don't know exactly where the photos are being (temporarily) stored on the IOS device, I have found a way to save & open them.  Instead of hitting "Tap to Download", press the arrow icon at the bottom of the screen - the one for "Reply, Forward, Save Image(s) or Print".  Select "Save Image(s)" and then go to the Photo folder and you will find the photos at the end of the Camera Roll.  There you can view them, keep them or delete them.  Seems to make no difference how the file extension is typed.

     

     

    I hope that solves the problem for everyone who has experienced this problem on IOS7.

  • by S. Sinclair,

    S. Sinclair S. Sinclair Dec 29, 2013 4:37 PM in response to DaveinOttawa
    Level 1 (4 points)
    iPhone
    Dec 29, 2013 4:37 PM in response to DaveinOttawa

    Excellent, but the problem is that the security software that sends me these images can't be modified to change the file extension to uppercase JPG.

     

    What a pain.

  • by S. Sinclair,

    S. Sinclair S. Sinclair Mar 15, 2014 6:28 PM in response to S. Sinclair
    Level 1 (4 points)
    iPhone
    Mar 15, 2014 6:28 PM in response to S. Sinclair

    UPDATE: Looks like they silently fixed this bug in iOS 7.1  I'm happy that it's fixed, but disapointed that it took so long. 

     

    Anyway, at least it's done.  Thanks to all.

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