11 Replies Latest reply: Dec 4, 2013 10:04 PM by allanfromcharlotte
abuja86 Level 1 Level 1 (0 points)

Hi guys

 

Mavericks is awfully buggy on my new late 2013 15" retina MBP.

 

I've just had to restart due to the system locking up when I was working in Adobe Premiere using an After Effects comp. This would be forgiveable if it were an Adobe issue and I had to Force Quit but there seems to a LOT of bugs that I'm experiencing in Mavericks. For instance after restarting after the crash: where's my apple symbol?

Screen Shot 2013-11-18 at 12.45.50.png

 

Why when I took the screenshot did it not make a sound until the third or the fourth screenshot? It's these sort annoyances that make me realise that something is clearly unstable in this OS after using it for over a week. ML was absolutely fine and responded perfectly without any OS hangs.

 

I frequently get apps hanging, finder hanging, crashes, log in details or settings being forgotten and a really weird bug whereby trying to open a window to browse a file within another app tends to be slow in displaying the contents of the folders (this is a 500GB SSD and it struggles to find a handful of files or folders in documents).

 

Almost every other time I have to force restart after a hang (perhaps 8-9 times so far) my keychain credentials are forgotten and I need to sign in to icloud again. Contacts have now disappeared and in imessages either mobile numbers or email addresses remain from previous conversations.

 

Mavericks seems to have a short and long term memory issue. I am struggling to stay patient despite all the bugs and having to restart or constantly sign in to things is proving to be tiring and time consuming.

 

Apple PLEASE fix this soon, the random crashes meant that I lost a lot of time this weekend during an event I was covering,


MacBook Pro with Retina display, OS X Mavericks (10.9)
  • 1. Re: Mavericks buggy as ****
    arthur Level 5 Level 5 (4,470 points)
    1. Apple PLEASE fix this soon: Venting about this here might make you feel better, but otherwise won't do much good. This is a user-to-user forum and is not monitored by Apple for feedback purposes. You can give feedback to Apple here: Apple - Mac OS X - Feedback
    2. It would help to give us more information about your computer. If you can, use EtreCheck  Etresoft: EtreCheck  to generate a system report and paste it in a response here.
  • 2. Re: Mavericks buggy as ****
    abuja86 Level 1 Level 1 (0 points)

    Hi Arthur,

     

    Apologies if it came across as ranting, but I feel that more direct resolution to the above issues can be found here.

     

    As for a system report:

     

    Hardware Information:

              MacBook Pro (Retina, 15-inch, Late 2013)

              MacBook Pro - model: MacBookPro11,3

              1 2.3 GHz Intel Core i7 CPU: 4 cores

              16 GB RAM

     

    Video Information:

              Intel Iris Pro - VRAM: 1024 MB

              NVIDIA GeForce GT 750M - VRAM: 2048 MB

     

    Audio Plug-ins:

              BluetoothAudioPlugIn: Version: 1.0

              AirPlay: Version: 1.9

              AppleAVBAudio: Version: 2.0.0

              iSightAudio: Version: 7.7.3

     

    Startup Items:

              CUDA - Path: /System/Library/StartupItems/CUDA

     

    System Software:

              OS X 10.9 (13A3017) - Uptime: 0 days 0:38:38

     

    Disk Information:

              APPLE SSD SM0512F disk0 : (500.28 GB)

                        EFI (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) /: 499.42 GB (356.79 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

    USB Information:

              Apple Internal Memory Card Reader

     

              Apple Inc. Apple Internal Keyboard / Trackpad

     

              Apple Inc. BRCM20702 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

    FireWire Information:

     

    Thunderbolt Information:

              Apple Inc. thunderbolt_bus

     

    Kernel Extensions:

              com.nvidia.CUDA          (1.1.0)

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.slinkware.slinkDaemon.plist

     

    Launch Agents:

              [not loaded] com.adobe.AAM.Updater-1.0.plist

              [loaded] com.nvidia.CUDASoftwareUpdate.plist

     

    User Launch Agents:

              [loaded] com.adobe.AAM.Updater-1.0.plist

              [loaded] com.redgiantsoftware.updater.plist

     

    User Login Items:

              Flux

              Slink

              Bartender

              iTunesHelper

              Slink

              Alfred

              Caffeine

              Dropbox

              Typinator

              SpeechSynthesisServer

     

    3rd Party Preference Panes:

              CUDA Preferences

              Flash Player

              Slink Agent

     

    Internet Plug-ins:

              AdobeAAMDetect.plugin

              Default Browser.plugin

              Flash Player.plugin

              FlashPlayer-10.6.plugin

              QuickTime Plugin.plugin

              Silverlight.plugin

     

    User Internet Plug-ins:

     

    Bad Fonts:

              None

     

    Time Machine:

              Time Machine not configured!

     

    Top Processes by CPU:

                   6%          WindowServer

                   3%          Safari

                   2%          After Effects

                   1%          hidd

                   1%          fontd

                   1%          launchservicesd

                   1%          EtreCheck

                   1%          com.apple.WebKit.Networking

                   0%          ssh

                   0%          Finder

     

    Top Processes by Memory:

              1.28 GB            After Effects

              426 MB             WindowServer

              279 MB             CINEMA 4D

              279 MB             Safari

              262 MB             Adobe Premiere Pro CC

              262 MB             Adobe Photoshop CC

              246 MB             Finder

              164 MB             Adobe Illustrator

              164 MB             mds_stores

              164 MB             Dock

     

    Virtual Memory Statistics:

              7.44 GB            Free RAM

              6.14 GB            Active RAM

              1.12 GB            Inactive RAM

              1.30 GB            Wired RAM

              1.72 GB            Page-ins

              0 B                Page-outs

     

     

    Thanks

  • 3. Re: Mavericks buggy as ****
    arthur Level 5 Level 5 (4,470 points)

    No apology necessary.

    There is nothing really obvious to me on your report that could be causing problems, but it is probably related to one or more of the third party items. Your mac should be great with Mavericks; I have an MBP 8,2 with a SSD and Mavericks is flawless on it, and fast. Here's what I'd do:

     

    1. Make sure you have a good backup first.
    2. Try a safe boot (restart, hold down shift until you see the Apple logo).  Mac OS X: What is Safe Boot, Safe Mode? If a safe boot eliminates the symptoms, then you know it is the third party software that is the problem. Then you can add back one app at a time, retest, and see if you can narrow down the cause. There may be updated versions of the software that will work better.
    3. I'd try some general maintenance and troubleshooting maneuvers, like:
      1. Boot into your recovery partition (restart, hold down ⌘R until you see the Apple logo), and use Disk Utility to repair your hard drive. Repair permissions too while you're there. OS X: About OS X Recovery
      2. Try a test user account: Isolating an issue by using another user account
    4. if all that doesn't help, I'd try reinstalling Mavericks over your current installation.
    5. If that doesn't help, there is the nuclear option: back up your documents, erase your HD, and do a clean reinstall of Mavericks, and clean reinstalls of your apps.
  • 4. Re: Mavericks buggy as ****
    abuja86 Level 1 Level 1 (0 points)

    Hi Arthur

     

    This is a brand new MBP that did have a few irregular issues when I recieved it last week, mainly with finder. These were all before I had a chance to install anything and there were certain aspects that seemed "slow" or sluggish. I ignored them as I just put it down to being a fresh system, fresh user account having been set up and my thoughts were that it was just accessing these files or folders for the first time.

     

    I shall certainly test these methods, but given my relative experience with the last 2 versions of OSX I am pretty sure that it's down to Mavericks or at least this particular verson of Mavericks so a reinstall or update may be needed.

     

    Thanks for your time and expertise!

  • 5. Re: Mavericks buggy as ****
    Paul_31 Level 6 Level 6 (12,765 points)

    If the Mac is brand new, I'd recommend you call AppleCare and make use of your warranty period. It's possible you have received a problem machine. I'm sure they'll have a few suggestions that might help, up to and including replacing the machine if there proves to be an inherent fault with yours.

  • 6. Re: Mavericks buggy as ****
    LexSchellings Level 5 Level 5 (5,690 points)

    Of course you have issues, but it is not Maveicks. It is the softwares that you installed, softwares that you do not need. Some are even started twice!!

    1. Uninstall the following, do not aks why, just do it. You can always re-install them later.

    Flux, Slink, Bartender, Alfred, Caffeine, Typinator, SpeechSynthesisServer, redgiant.

    2. restart.

    3. present a new Etrecheck list, too see if there are remnants.

    Lex

  • 7. Re: Mavericks buggy as ****
    LexSchellings Level 5 Level 5 (5,690 points)

    Obviously i forgot the "r".

  • 8. Re: Mavericks buggy as ****
    allanfromcharlotte Level 1 Level 1 (0 points)

    I would not advise anyone to remove "speech sythensis server." That would be removing system files. Rather he could remove it from startup, but that should not cause issues unless the problem is with Mavericks. Still, most of those should not cause system wide issues. Particularly, caffeine! Rather the problem is likely hardware if the computer is brand new. Therefore, I would advise first reinstalling. If you notice issues at all then it is likely it is a hardware issue. Sometimes hardware issues manifest as different problems on reinstall. Take it to the apple store.

  • 9. Re: Mavericks buggy as ****
    MauiPro Level 1 Level 1 (0 points)

    A note to Apple

     

    Hi abuja86,

    I'm having all kinds of issues with my new Late 2013 MBP 15". 

    2.6 GHz Intel Core i7

    16 GB 1600 MHz DDR3

    NVIDIA GeForce GT 750M 2048 MB

    OSX 10.9

     

    I made a couple of videos on issues with Photoshop CC and posted it on YouTube.

     

    https://www.youtube.com/watch?v=JpHFwT8ksZ0

     

    https://www.youtube.com/watch?v=PJGESQMpxJg

     

    I just got done working with Photoshop CC tonight and my MBP kept locking up processing my workflow (I work fast in PS). I have the early 2011 MBP with Mavericks installed and it has no problems keeping up with me in PS.  Also, I'm hearing random clicking sounds when my MBP processes info like opening a website or simple things like accessing a folder. It doesn't happen all the time but it happens at least once a day.

     

    One of the most annoying issue I'm having, when I either go to attach a file in an email (Apple mail), or open a file in any given software like photoshop, it sometimes takes up to 20-30 seconds for the files to show up in the folder! Maybe because I have a 1TB Flash Drive, its processing over the entire TB space to cache the files. You would think this shouldn't happen considering how fast the new macs are supposed to be.

     

    I called Apple tech support and they had me reset my SMC, it didn't help.

     

    I'm worried this might also be a hardware issue with my graphics card. I'm hoping its only software related... Still waiting for Apple tech support to fix this.

     

    Just a side note on my frustrations:

    I've owned Macs since the G3 days and every time I've ordered a first generation computer theres some kind  of issue with it. I'm not confident at all in QA coming out of China. If this was an isolated incident having a problem with only this new MBP, I wouldn't make to big of deal out of it... (I understand, there's always gonna be a bad apple in the mix, no pun intended). 

     

    However, because this has happened to me a few times over the years, I question the quality. Its frustrating considering how freaking expensive Macs are! I use them for my business and when they don’t work properly or they crash frequently, etc. I lose time and money. 

     

    My hope is Apple will tighten the screws on the manufacturing companies who supply, build and put together these Macs... I paid a lot of money over the years and expect the quality for the price we pay for Apple products.

     

    Sincerely,

    A loyal Apple customer for over 16 years.

     

    Message was edited by: MauiPro I just read what I wrote and corrected my typos like Appple with triple P's lol

  • 10. Re: Mavericks buggy as ****
    allanfromcharlotte Level 1 Level 1 (0 points)

    Also, I do want to state the addition of timer coalescing in Mavericks was fairly big, and might be some of the bugs. In addition, the updated graphics are a big likely culprit, if software related. Nevertheless, I applaud apple for finally nearly catching up to the newest standards.

  • 11. Re: Mavericks buggy as ****
    allanfromcharlotte Level 1 Level 1 (0 points)

    The clicking sound is actually just the annoying mental casing. It is the sound of metal on metal. Just when you apply pressure it is pressing the clamps inside the MBP to the bottom casing. If you opened it you would see what I mean.. But do not please. On mine it is very often. Your computer should make no other noise. There is no standard hardrive. It should operate with only a sound of fans (if you can hear it). Other than the annoying casing. I would say that is possibly a hardware issue. To rule that out, I would take it to the apple store!