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All replies
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Helpful answers
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Dec 4, 2013 9:40 AM in response to Randy Rannalsby Chris Giddings,I'm having this same issue. It's been very sporadic since day 1. Not always the same app or even same type of app.
I've noticed it's a "fast" reset. It's not a reboot because that would require me to re-enter my passcode and iTunes purchase password.
It's interrupting and annoying.
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Dec 4, 2013 10:51 AM in response to jon33414by georam1,jon33414 I hope that worked for you, but I don't have a history with iphone, This is my first one so it was set up as a new phone from the start. Mine has restarted twice this morning. Both times using the fingerpad.
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Dec 5, 2013 1:08 AM in response to Randy Rannalsby T.T.Imac,Hey everyone.
I´m having the precise same problem as described. About once a day or once every second day my
5s goes black with a white apple logo for a few seconds and then goes back toi normal.
This is a pain in the ***
The battery is also a huge problem. I had to turn off so many of my apps using data or updating in background
before i could have a fairly batterytime. Now its about 20 hours when using it sporadic. Before it was maybee
5-10 hours. I must say that i have regretted my purchase of 5s. I should have kept my iphone 4. There was
never problems with that model. I did not expect that it was impossible to use my 5s fully.
I am very disappointed, and intent to contact apple.
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Dec 5, 2013 7:11 AM in response to jon33414by jon33414,2 days since the Restore as New and creating a new backup. All features enabled and no reboots so far. That's promising.
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Dec 5, 2013 9:30 AM in response to Randy Rannalsby Dan Med,Ditto on the Touch ID problems and sporadic restarts after using the fingerprint to unlock. I am on my second iPhone 5s after Apple replaced the first one for the mentioned issues. I started with a fresh setup on the new one (I did NOT use "restore" from iTunes) and manually re-added my Apps back from iTunes/App store and I still have this problem. I don't think another full restore will fix the problem. I am on 7.0.4, and still experiencing the problem. I believe there is a significant flaw in the software and/or combination of some hardware issues possibly on certain phones. This is not happening to everyone as I have a few friends with 5s phones and have never experienced the issue.
I notice the that restart seems to occur most often if I immediately try to go into an app after unlocking (e.g. I receive a text message, so I unlock and try and go into Messages to read right away, and it restarts). If I pause a few seconds after unlocking and then launch an app, I seem to have better results. But it is still a pain the rear when this happens. I am also now having the reboots happen for no reason when using the phone.
My Touch ID and Passcode settings are as follows (maybe there is something consistent in our settings that can determine why it happens to us and nother others):
- Require Passcode: immediately
- Simple Pascode is turned off (I used a stronger passcode)
- Touch ID - iPhone unlock (enabled), iTunes and App Store (disabled). I have 4 fingerprints registered.
- Voice Dial - On
- Siri, Passbook, Reply with Message - all allow access when locked
- Erase Data - disabled
I hope there is a fix sometime soon for this.
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Dec 5, 2013 11:50 AM in response to Dan Medby Dan Med,One additional thought, and someone may have discussed this already. I am using a Complex passcode (not just 4 digits (Simple Passcode is Off under Touch ID & Passcode settings).
I checked with 3 friends who are NOT experiencing the random restart problem on their 5s phones, and each of them are using the Simple 4 digit Passcode.
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Dec 5, 2013 3:21 PM in response to Randy Rannalsby Prizza,I experience about 3-4 restarts per week. I'm on 7.0.4, simple passcode, not using touch ID for unlock, but using touch ID for iTunes purchases. I've done the iCloud restore to transfer from my iphone 4, to 4S, to 5, to now the 5S, with lots of old text messages. I keep a lot of windows open in safari and I seem to notice reboots when switching between safari windows.
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Dec 6, 2013 7:18 AM in response to Randy Rannalsby Rheumi,My iPhone 5s restarts mainly when I connect to iMac
I removed "touch" and "reduce motion" today-will see what happens
Problem is just a little annoying-guess I'm lucky
Vince
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Dec 6, 2013 7:23 AM in response to Randy Rannalsby Rheumi,Some of the problems may be related to memory-
besides closing open apps, I have a couple of apps that restore memory
best one so far that is free is "Sys Activity" [blue background with silver gears]
It restores free memory to about 500+ mb
works on older iPhones and iPads
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Dec 9, 2013 3:34 PM in response to Dan Medby Dan Med,After changing to "simple passcode" from complex last week, I am no longer receiving random restarts when using TouchID to unlock. I used to receive 3-4 restarts per day, and now it has been 4 days without a restart. I hope Apple is reading this feedback we are provding and are working on a permanent software fix.
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Dec 10, 2013 12:30 PM in response to Randy Rannalsby dannyparker,My month-old 5S started restarting today. It's pretty bad, been restarting and shutting down constantly for the past few hours.
I go to the phone and it has shutdown.
I start it up.
White screen and black apple logo.
This flashes black for a split second - looks broken.
It then shows a black screen with a spinner for what seems like an age.
It then makes it to the unlock screen.
I unlock the phone.
10-20 mins later I go back to the phone and its either at the white screen with the apple logo, or its has shutoff.
It has finally stayed up long enough to do a backup.
This started happening after I turned off the passcode lock, then put it back on, deleted the fingerprints and added 4 new ones (the old ones didn't seem to work too well since the last update). For the record, i use the simple 4-digit passcode and have 4 fingerprints (i used to have 3).
I'm going to try and get some logs, and try a few things out. If it doesn't fix it, I'll be sourcing a replacement.
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Dec 10, 2013 1:28 PM in response to dannyparkerby dannyparker,Eeek. Crash logs from xcode show CommsCentre crashing every 20 seconds or so :/
I sent the crash logs to apple over chat support, but if any engineers are watching this thread here is the common crash:
0 MobileCoreServices 0x00000001889b5a58 CSStoreGetUnit + 40 1 MobileCoreServices 0x00000001889c7580 _LSBundleFindWithInfo + 456 2 MobileCoreServices 0x00000001889f4374 -[LSApplicationProxy _initWithApplicationIdentifier:bundleType:name:containerURL:resourcesDirectoryU RL:iconsDictionary:iconFileNames:iconIsPrerendered:server:] + 732 3 MobileCoreServices 0x00000001889f4788 +[LSApplicationProxy applicationProxyForIdentifier:] + 92 4 MobileCoreServices 0x00000001889bca08 getApplicationsList + 280 5 CommCenter 0x0000000100051634 0x100018000 + 235060 6 CommCenter 0x0000000100584d7c 0x100018000 + 5688700 7 CommCenter 0x0000000100583208 0x100018000 + 5681672 8 libdispatch.dylib 0x000000019337041c _dispatch_call_block_and_release + 20 9 libdispatch.dylib 0x00000001933703dc _dispatch_client_callout + 12 10 libdispatch.dylib 0x00000001933766ec _dispatch_queue_drain + 540 11 libdispatch.dylib 0x0000000193372880 _dispatch_queue_invoke + 64 12 libdispatch.dylib 0x00000001933773a4 _dispatch_root_queue_drain + 312 13 libdispatch.dylib 0x0000000193377634 _dispatch_worker_thread2 + 72 14 libsystem_pthread.dylib 0x0000000193505914 _pthread_wqthread + 352 15 libsystem_pthread.dylib 0x00000001935057a4 start_wqthread + 0 -
Dec 13, 2013 8:53 PM in response to Randy Rannalsby Gary F R,Hello,
Also having problems with the iPhone 5s restarting. I disabled the fingerprint scan and it's been five days now and the phone has not restarted itself. Apple needs an iOS update to correct this issue. Anyone else has any suggestions on how to make this work I'd appreciate it. I did a hard soft reset, did a back up restore, reset to factory settings, also set up as new. Also when deleting text messages the text messages save under general usage with no text messages showing up in messages taking up too much space!! Apple also needs to correct this! How's BlackBerry is it any better than Apple!! Had an iPhone for many many years this is the first one with so many issues.
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Dec 14, 2013 5:52 AM in response to Randy Rannalsby 06ajtayl,FIXED!? Okay. I contacted apple. We went thru a few things in chat. Here is what I did (2 weeks no self resets). He had me go to settings, reset, reset all settings. It was a REAL pain in the butt because I lost all my ring tones, backgrounds, and other personalized settings. So I had to figure them all out again. Bc he did NOT want me to restore from icloud. HOWEVER, it wasn't too bad bc I kept my apps, data, and music.... So give it a try it might work for you too. And once you get all ur settings back to where u like them create a new fresh backup. Hopefully without the glitch.
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Dec 14, 2013 8:20 AM in response to Randy Rannalsby Raj Venkat,Hello All,
I have been having random short re-starts as well.
My first phone was swapped for the issue along with a volume button issue and the 2nd unit shows random restarts which is annoying and upsetting.
Resets and Recovery mode iOS clean install, setting phone as new etc did not work.
I have disabled touch ID and have not seen a restart the last 2 days.
Along with it I have disabled background app refreshes, have been killing open apps regularly and been trying games and music and multi tasking every now and then and the 5S seem to be holding on without the short restarts. Disabling touch id seem to be working as of now, atleast that is what I am hoping.
Hope this information helps others having similar issues.
I am hoping Apple comes out with a iOS update soon for the issue and hoping it gets resolved.
Will update on testing the phone with Touch ID off for the next couple of days.