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ATV 3 won't connect with Ethernet...

1716 Views 4 Replies Latest reply: Dec 5, 2013 10:57 AM by Edgar A. RSS
Attil Calculating status...
Currently Being Moderated
May 27, 2013 7:35 AM

ATV 3 with latest update connects fine with wifi, but as soon as i plug in the ethernet cable, it loses connection. The cable has been tested on my MacBook Pro and all is working fine. Any thoughts?


Thanks in advance.

Apple TV 3, OS X Mountain Lion (10.8.3)
  • judysings Community Specialists Community Specialists (2,320 points)
    Currently Being Moderated
    May 29, 2013 8:30 AM (in response to Attil)

    Hi Attil,


    Although the article below mainly focuses on Wi-Fi connections, there is some information regarding troubleshooting your Ethernet connection:


    Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections


    Apple TV can use either an Ethernet or a Wi-Fi connection. When Ethernet is connected, Apple TV automatically defaults to using that connection.

    Verify that your Apple TV is using the latest software by selecting Settings > General > Software Update. If your Apple TV can be updated, install the update and then try the steps again.

    Checking your network connection settings. You can view or adjust these by selecting Settings > General > Network on Apple TV:

    Restart your Apple TV by selecting Settings > General > Restart.

    Try restarting your router and modem by turning it off and then on again.


    I hope this information helps ...


    - Judy

  • DocMac111 Calculating status...
    Currently Being Moderated
    Dec 5, 2013 6:49 AM (in response to Attil)



    I am having similar issue since yesterday. Did you find any soultion?



  • Edgar A. Calculating status...
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    Dec 5, 2013 10:57 AM (in response to Attil)

    Hi, im from mexico, and i have the same problem since 2 months ago, the ethernet works in every computer except in the apple tv, what can i do?.


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