1 17 18 19 20 21 Previous Next 584 Replies Latest reply: Apr 19, 2014 7:37 AM by Csound1 Go to original post Branched to a new discussion.
  • 270. Re: wifi greyed out after update to ios7
    md.knopp Level 1 Level 1 (0 points)

    OH! I didn't realize that. Nobody at Apple ever looks at these forums?

     

    If not, then you are correct.

  • 271. Re: wifi greyed out after update to ios7
    tomski84 Level 1 Level 1 (5 points)

    Hi all

     

    So I now have my second replacement iPhone 4S. Wifi all working good (so far).

     

    I was told that they have seen quite a few returns at the store recently with the exact same issue. I was told that Apple are aware of the issue. The guy who served me said his 4S is fine, and so are a few of my friends', so I asked him if it could be a certain batch of these phones that are affected and he just said that all he's been told by Apple is it is a problem with the Wifi chip. Hardware then I guess. I was advised not to restore from my backup as it could possibly be a software issue with the backup, which doesn't make much sense to me as he said it's the chip, but maybe it's a software and hardware thing that's going on so I'm not taking any chances.

     

    I was also told that after my 90-day new device warranty that I pretty much haven't got a leg to stand on, and was upsold a £61 12-month warranty. I'm a bit peed off that I have to pay to fix a problem that wasn't caused by me in the first place.

     

    I'll keep you all posted.

  • 272. Re: wifi greyed out after update to ios7
    JoeBlow2444 Level 1 Level 1 (10 points)

    (I did not "put lava into the cup", Apple directed me to do it).

     

    iOS updates are voluntary and at your own risk.

     

    Anyway, regardless of when a defective part fails (within or without the warranty period), to sell a device with such defective part inside is to fool the buyer who pays the full price for a substandard product. Key words: deception, bad faith.

     

    To KNOWINGLY sell.... yes.  Now, prove Apple knew the part in your iphone was defective when they sold it to you.  You can't.

     

    A certain percentge of parts will always be faulty. That's why warranties exist.

     

    The "someone" you are talking about has failed to recognize the problem (more than two months after it emerged),

    Of course Apple recognizes that some iPhones will be faulty (for this or other reasons)- that's why they have a warranty. If an iphone is faulty within the warranty period, they'll replace it!  They even offer (for a reasonable cost) an extended warranty that covers you for an extra year! And, again, if an iphone is faulty within that extended warranty period, they'll replace it! Free!

     

    and from all accounts is behaving like thousands of people owning itsdysfunctional products rendered partially useless by its acts or omissions are a big fat nobody.

    Firstly, I see no evidence of "thousands".  And in many cases, they are covered by the warranty and get a replacement iphone. How, exactly, is handing the customer a new iphone treating them "like a big fat nobody"??

    Your statement only makes sense if you are refering to people out of warranty. And, again, I refer you to the whole point of a warranty, and the Applecare Protection Plans.  Apple does not guarantee (or warranty) that iphone will work forever, under all circumstances. Just during the Warranty period.

     

    If you want to argue the warranty should be longer, well... that's another discussion.

     

    some people got "lucky" and their iPhone broke before their warranties expired, others just were ****ed, plain and simple.

    I'm sorry that were "****ed" by your device working perfectly fine during the warranty period. Here's hoping that... um... things break sooner for you(??) in the future.

  • 273. Re: wifi greyed out after update to ios7
    Trent Baur Level 1 Level 1 (0 points)

    iOS7 was not voluntary. It was an automatic download and all-too-easily started install.

     

    Apple also actively prevents reverting back to iOS6.

     

    As for no evidence of "thousands" of people with greyed out wifi issues: The hair dryer solution youtube video has 9155 views as of right now:

     

    http://www.youtube.com/watch?v=4mVkiU2jNSE

     

    Hard to imagine people without greyed out wifi would be watching this relatively boring video.

     

    JoeBlow, like I asked Mr Marine, what's your stake in this? Why are you trolling people who are looking for solutions to their broken phones? Do you think you're doing a public service by putting people in their place? Who are you to do that? Or do you just get a kick out of bullying people on public forums?

  • 274. Re: wifi greyed out after update to ios7
    JoeBlow2444 Level 1 Level 1 (10 points)

    iOS7 was not voluntary. It was an automatic download and all-too-easily started install.

    "not voluntary", yet you admit you it had to be "started".  Thus, you had a choice to start it or not.

     

    Apple also actively prevents reverting back to iOS6.

    Yes. Installing older iOS's has never been supported.

     

    JoeBlow, like I asked Mr Marine, what's your stake in this? Why are you trolling people who are looking for solutions to their broken phones?

    The solution is:

    1) If under warranty, take the iphone to an Apple Store and get a replacement.

    2) If not under warranty, take the iphone to an apple store, pay the Out Of Warranty fee, and get a replacement.

     

    I, and others, am offering solutions.  Just because you don't like the solutions, doesn't make it trolling.

     

    Now, what are YOU doing here? What do YOU offer the community?

  • 275. Re: wifi greyed out after update to ios7
    Bin Kroon Level 1 Level 1 (0 points)

    Not entirely true. Apple clearly does see these posts. And some of us are quite aware of this with <edited by Host> and messages which have been deleted altogether by the Apple paid staff.

     

    Furthermore a forum is a rich source of information for any company so not harvesting the issues users are experiencing would be incomprehensable to say the least.

    Actually, it would show utter arrogance.

     

    Looking at other fora I know, there is not a single one in which the manufacturer does not get involved in by using it as a way to communicate with their clients.

     

    Apple not doing so shows utter arrogance. and arrogance will eventually lead to the demolition of your brand.

     

    In cases like this one, where at least tens of thousands, possibly more,  are experiencing their iphone having been made useless due to an Apple adviced upgrade, non communicating is simply killing.

     

    Unlike Apple, we the clients do communicate about our experiences and that will cost Apple dearly. And right so too!

     

    Arrogance us the beginning of the end.....

  • 276. Re: wifi greyed out after update to ios7
    Trent Baur Level 1 Level 1 (0 points)

    JoeBlow2444 wrote:

     

    Now, what are YOU doing here? What do YOU offer the community?

     

    I have offered this solution that worked for my wife and has helped many, many people:

     

    http://www.iphoneincanada.ca/how-to/fix-wifi-greyed-out-iphone4s-ios7/

     

    JoeBlow, you're just here to troll.

  • 277. Re: wifi greyed out after update to ios7
    Prokhozhy Level 1 Level 1 (0 points)

    JoeBlow2444 wrote:

     

    iOS updates are voluntary and at your own risk.

     

    Those who wanted to wait with the installation of iOS 7 will probably disagree. If you are held up at gunpoint and have to part with your Rolex, the robbers might also argue that you gave the watch to them voluntarily - after all, they did not have to tear it off your wrist. As for the "risk" part, sadly you are right, the risk WAS there. Now, whaddya know, who would've thunk dealing with the great Apple would be so risky!

     

    JoeBlow2444 wrote:

    To KNOWINGLY sell.... yes.  Now, prove Apple knew the part in your iphone was defective when they sold it to you.  You can't.

    You see, that's the beauty of a true messup (and, regardless of the true cause of this debacle which we may or may not learn in the future, this IS a messup) - it's always a zugzwang! If Apple DID know about the faulty part, they are guilty of misrepresentation (as a minimum), because every sale contract is a statement, whether implicit or explicit, that the item being sold is in good working order. If Apple DID NOT know about the faulty part, their quality control is poor, and that makes them look inefficient, essentially destroying their reputation of a quality leader. Now, in the latter case the important thing is their reaction. "Own it up and put it right" would have been a sign of strength. Unfortunately, they have chosen a different stance - "hide you head in the sand and wait till it goes away", definitely a sign of weakness.

     

    JoeBlow2444 wrote:

     

    Firstly, I see no evidence of "thousands".

     

    That's probably because you are not looking. I am not saying you SHOULD be looking, just pointing out that it is a poor argument.

     

    JoeBlow 2444 wrote:

    Your statement only makes sense if you are refering to people out of warranty. And, again, I refer you to the whole point of a warranty, and the Applecare Protection Plans.  Apple does not guarantee (or warranty) that iphone will work forever, under all circumstances. Just during the Warranty period.

    Yes, I am out of warranty. And now I own a paraplegic iBrick. The question is who is to blame for this. Your equation has only two variables: "in-warranty" - Apple's problem, "out-of-warranty" - owner's problem. That may be the Apple line, but it is oversimplified intentionally to avoid liability. The way I see it, the warranty fork has at least three prongs: (1) the device just "breaks" due to one of many possible reasons (e.g., normal wear and tear), it just "happens" without any active involvement on the part of the manufacturer or the user; no-one is to blame; that's when your two-variable equation applies without exceptions; (2) the user breaks the device; the user is to blame; no coverage; no hard feelings, it's all fair and square; (3) the manufacturer does, or coerces/lures the user into doing, something that damages the device; the manufacturer is to blame; the user is entitled to full indemnification.

    I believe we are dealing with the third scenario. The manufacturer's obligation to indemnify the owners of defective iPhones may be a moral obligation for the time being, but this may change, because the way things stand now the consumer has no protection against the manufacturer's stupidity or carelessness.

     

    JoeBlow2444 wrote:

     

    Ranting, complaining, threats and everything else are not seen by Apple. Matter of fact, even though they are being directed at Apple, they seem to be directed towards those users who are trying to help people with their problems, they clutter up threads and cause people to not be able to find help for their technical issues.

     

    (1) If Apple does not care to look at this, their situation is much worse than I thought, despite their multi-billion profits, because with this kind of attitude towards customers commercial failure is just a matter of time. "Pride cometh before a fall". (2) It has become painfully clear that the wifi problem cannot be resolved in user-to-user format, so I do not think I am "cluttering up" this thread. As for the so-called "Apple feedback", now, THAT is a waste of time - been there, tried that, no luck. (3) My comments are not directed against those who are trying to help. If they are "against" anything, it's against Apple's arrogant inaction. If some of those writing here side up with what I feel is an unjust cause, well, then my comments are "against" them, too, but never on a personal level, only to the extent they (seem to) represent Apple.

     

    Dixi et animam meam levavi.


  • 278. Re: wifi greyed out after update to ios7
    Bin Kroon Level 1 Level 1 (0 points)

    I think Joe and TBUS could be related.....  Heck, they might even work for the same employer ;-)

  • 279. Re: wifi greyed out after update to ios7
    Bin Kroon Level 1 Level 1 (0 points)

    Hear hear!

    Very well said Prokhozhy !

  • 280. Re: wifi greyed out after update to ios7
    Mishmumkin Level 1 Level 1 (0 points)

    Most succinctly put Prokhozhy.

     

    It is quite clear that somewhere along the line the software updates have overstretched the 1Phone 4S handsets which have failed as a result.  Is it reasonable for the buyer to accept a loss as a result, I do not believe so.  This is outside the usual ambit of warranty and definitely falls within the third prong in Prokhozhy's arguement.

     

    I also suspect that no one will ever know for sure how many phones are, or have been, affected so throw away comments regarding that are worhtless.  Anyone in business knows that the silent majority who vote with their feet is extremely hard to counter and costly to remedy.

     

    I am sorry that the Apple apologists on this forum are so keen to rush to the aid of Apple but they are actually not doing Apple any favours.  All they are doing is rubbing salt into the wounds of the many who have suffered a loss.  I am sure that there are a number of people who have visited this site looking for help and guidance on how to rescue their loved one and reading advice that they have no option but to cough up and pay the price of replacing their phone. 

     

    Most people who have bought Apple products have a deep and abiding loyalty to those products and want to reassured that their loyalty is not misplaced.  To those on this forum who are efffectively telling them to put up or shut up are not helping.

     

    For all those who stumble on this forum and are looking for help, my advice is to persist with the Apple Support line.  My phone was over a year old and I got a FOC replacment.  You do not have to be humble or obsequious but I do strongly urge people to be rational, calm and polite.  The hairdryer trick seems to have helped a lot of people, cannot speak for it myself as I did not need to go down that route, but do suggest that you do not try that before perservering with Apple just in case you cause any damage to the phone, which will indeed scupper any chances of getting the phone replaced by Apple.

  • 281. Re: wifi greyed out after update to ios7
    pwrchord Level 1 Level 1 (0 points)

    Update: Wifi grayed out (again).  I'll hit it with the hair dryer (again), go through the process (silly - thank you, Apple) of resetting the code to zer0 (again), knowing now that my phone reaches a threshold that is apparently easy to get to and will quit soon enough (again)...tthe 'fix seems to last ~5 days or so.

     

    Or for the trolls - maybe I can get my handy hi-tech Archer 100w soldering gun out, pop the back off of the iphone and go to work!  I'm bound to fix that pesky old cold solder joint once and for all, right?  LOL -

  • 282. Re: wifi greyed out after update to ios7
    Mz_nettie Level 1 Level 1 (0 points)

    I too had the same problem with my husband phone. I try all there steps and nothing. So I'm planning on switching to samsung because  with out wifi I can't update my new carrier settings on it and don't have no data now. So it's worthless

  • 283. Re: wifi greyed out after update to ios7
    JoeBlow2444 Level 1 Level 1 (10 points)

    I have offered this solution that worked for my wife and has helped many, many people:

    Overheating the phone.  It may work temporarily, but is hardly a 'solution'.

     

    But thanks for trying to help.

  • 284. Re: wifi greyed out after update to ios7
    Trent Baur Level 1 Level 1 (0 points)

    It DOES work temporarily with no determined point at which it stops working. People have appreciated the help.

     

    And it's a better solution than Apple has offered, which is nothing.

     

    And it's better than you have offered, which is nothing but trolling.

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