HT202157: About Apple TV (2nd and 3rd generation) software updates

Learn about About Apple TV (2nd and 3rd generation) software updates
Doug_ceo

Q: need help

My apple tv is asking me to connect to I tunes. It doesnt work when i connect it

AppleTV 2

Posted on Dec 7, 2013 6:12 AM

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Q: need help

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 7, 2013 6:18 AM in response to Doug_ceo
    Level 10 (104,453 points)
    Apple TV
    Dec 7, 2013 6:18 AM in response to Doug_ceo

    Welcome to the Apple Community.

     

    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

     

    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.

     

    (You may already have a micro USB cable if you have a camera or other digital device)