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Shared Photostream Issues

126 Views 1 Reply Latest reply: Dec 7, 2013 7:45 AM by sheila_m. RSS
TheScotty7 Calculating status...
Currently Being Moderated
Dec 5, 2013 1:58 PM

Hello,

 

A family member started a new shared photostream to share photos of their new baby.

 

I was emailed the invite to join.  When I load the page on my iphone nothing happens, I cannot get any photostreams to display except my own.  When I look at the photostream on Aperture the photos loaded by the host show up fine  however other members of the group have added photos (I know this because they show up on my wifes phone) and they don't show. I can only see photo's added by the host and no one else

 

Any ideas where I am going wrong?

 

Thank you

MacBook Pro, Mac OS X (10.7.4)
  • sheila_m. Community Specialists Community Specialists (3,095 points)
    Currently Being Moderated
    Dec 7, 2013 7:45 AM (in response to TheScotty7)

    Hello TheScotty7,

     

    Thank you for providing the details of the issue you are experiencing with Shared Photo Streams on your iPhone and your MacBook Pro.  There are a couple of things I recommend reviewing. 

     

    First, to be able to use the collaborative feature on your MacBook Pro, you will need to have OS X Mavericks and Aperture 3.5:

     

    What software versions do I need to be able view and share videos, and contribute to other people's shared streams?

    • iPhone, iPad, or iPod touch with iOS 7.0 or later
    • Mac with OS X Mavericks v10.9 or later and either iPhoto 9.5 or Aperture 3.5
    • AppleTV (second generation) with Apple TV software 6.0 or later
    • PC with Windows 7 or later and iCloud Control Panel 3.0 or later

    If the owner of the shared stream has turned on the Public Website option and shares the link with you, you can use any up-to-date browser to see photos and videos added by the owner and all contributors.

     

    Additionally, if you are using iOS 7 and not seeing the Shared Photo Stream on your iPhone, I recommend checking to see if Photo Sharing is turned on under Settings>iCloud>Photos.  If you are using iOS 6, use these steps:

     

    If I am using iOS 6, can I still view photos and videos contributed by subscribers who are using iOS 7?

    If you are using iOS 6, you can view photos contributed by subscribers to a shared photo stream by following the steps below. Video sharing and the ability to contribute to other people's shared photo streams requires iOS 7.

    1. Tap Settings, then tap iCloud.
    2. Tap Photo Stream. Tap Shared Photo Streams to turn it off.
    3. Tap Delete Photos. The photos will automatically be added again when you turn this setting back on later.
    4. Tap the Home button to exit Settings. Wait about a minute.
    5. Tap Settings, then tap iCloud.
    6. Tap Photo Stream, then tap Shared Photo Streams to turn it back on.
    7. Tap the Home button.
    8. Open Photos. Tap the Photo Stream tab. Tap the name of the shared photo stream.

    You should now see any photos contributed by other subscribers to that stream.

     

    iCloud: Troubleshooting iCloud Photo Sharing and Shared Photo Streams

    http://support.apple.com/kb/ts4379

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

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