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All replies
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Helpful answers
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Aug 10, 2013 12:24 PM in response to mellymel246by matt00,Hey mellymel246,
Thanks for the question, and welcome to Apple Support Communities.
The following article provides troubleshooting steps that may resolve your issue:
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Additional Information:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/TS4185
Thanks,
Matt M.
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Oct 7, 2013 2:23 AM in response to mellymel246by ledocol,Greetings!
Below is the fix for Snow Leopard (10.6.8). It looks like it's going to work with later versions of OS X as well.
It took me awhile to figure this one out. The problem has to do with the lack of "com.apple.facetime: registration" entry in the "login" Keychain of a FaceTime-troubled account, which is likely the administrator account. Standard accounts work fine.
1) Go to System Preferences -> Accounts (unlock it in the lower left corner, if needed) and create a new administrator account on the Mac in question.
--- It is imperative to have at least one administrator account on OS X! --
2) Click on "Login Options" set "Automatic login" to Off.
3) Log out of all accounts (all users) and log in into a newly created (administrator-privileged) account.
4) Go to System Preferences -> Accounts, select the FaceTime-troubled account/user, the one in which "registering device does not have appropriate credentials" and remove a check mark next to "Allow user to administer this computer".
5) Press OK to confirm that "changes will take effect after a computer restart". So - reboot your mac.
6) Now - log in into the FaceTime-troubled account/user, launch FaceTime, sign in with your apple id and make a call. It has to ring a few times... no need to actually speak with somebody. The "registration" item is now created in the Keychain "login". Quit out of FaceTime.
7) Reboot - so "login" Keychain retains the registration for FaceTime (imagent specifically).
8) Go to System Preferences -> Accounts and put the check mark back to "Allow user to administer this computer" in the account/user you have removed it from (FaceTime-troubled account/user).
9) Do step 5 (so the change takes effect).
10) Go to System Preferences -> Accounts and delete the account you created in step 1. Restore Automatic login as well, if needed.
I hope this helps.
All the best,
A:>
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Dec 7, 2013 9:57 AM in response to ledocolby gwynwas,Thank you. This fix actually worked and I've been able to use facetime for the first time in a year. Apple has completely failed to address this.
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Feb 1, 2014 1:43 PM in response to mellymel246by DCC69923,ledocol solution worked for me today. It was easy. I am running Mountain Lion on a 27" Imac
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Apr 17, 2014 9:31 AM in response to matt00by mai1973,Help! I used to be able to use facetime on my Macbook, and now I am getting this error ""registering device does not have appropriate credentials." I followed LEDOCOL's instructions but it didn't get me anywhere.
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Apr 18, 2014 8:46 PM in response to mellymel246by BlueThunder82,Running 10.6.8 with Facetime 1.0.3 and following LEDOCOL's instructions didn't seem to work. Apple has Facetime 1.0.4 for purchase on the App store but not sure if that will solve the problem. Anyone having Facetime log in successfull?
Thanks
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Apr 19, 2014 1:21 AM in response to BlueThunder82by Tiffunnizzle,I am having the same problem..... running on exactly the same 10.6.8 with facetime 1.0.3... please let me know if you find a solution that works for you..
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Apr 20, 2014 10:08 AM in response to BlueThunder82by octogbr,Upgrading to Facetime 1.0.4 -- which claims to fix the problem -- and now do not get the credentials msg, but no luck logging into Facetime. (Have not tried the LEDOCOL trick.)
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Apr 20, 2014 5:21 PM in response to octogbrby paulfromgabriola,I upgraded to 1.0.4 and don't get the credential message any more but I can't sign in. Tells me to check my network connection and make sure I'm online which I do.
Please let me know if you solve this problem. You can email me at paparaz@telus.net. Thanks. Paul
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Apr 29, 2014 8:56 PM in response to mellymel246by Nullspacetime,I was getting the same registering device message with 1.0.3 on 10.6.8. I upgraded to 1.0.5 and still Facetime wouldn't work. Ran through the LEDOCOL trick and now can access Facetime. Have used it yet to know how well it works, but at least I can log into it now.
Thanks
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May 13, 2014 1:55 PM in response to mellymel246by UTAero2012,I HAVE THE SOLUTION!!! Its a few second solution too
Open up terminal and type the following command:
killall imagent
Then Restart facetime, iMessages, or the affected program (this can happen in other programs besides facetime) and it should all work fine
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Dec 27, 2014 11:59 AM in response to UTAero2012by Ben Allen,Thanks for that - this worked for me!
even though Terminal said that 'there were no such processes which belonged to me'
launched Facetime right after and logged in successfully.
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Jan 5, 2015 10:22 AM in response to ledocolby Messy Artist,Great instructions and perfect fix, just in time for me when my college student son left to study abroad. Thank you!