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Wifi greyed out on iphone 4s with ios 7

151620 Views 570 Replies Latest reply: Apr 12, 2014 7:10 PM by Mela5 RSS Branched to a new discussion.
  • vaportrails2002 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 6, 2013 9:30 PM (in response to TJBUSMC1973)

    TJBUSMC1973 wrote:

     

    ila0804 wrote:

     

    Sorry TJBUSMC1973, BUT when i write on Google "Wifi greyed out iphone 4s", the first 10 pages talk about the issue. And I didn't keep on reading the other pages..

    Could you deny that???

     

    "Wifi greyed out iphone 4s" on Google pulls up less than 4,000 results.

    http://bit.ly/1chwBrz

    http://lmgtfy.com/?q=%22Wifi+greyed+out+iphone+4s%22

     

    Google results are not accurate research to support a claim that 'millions' of devices have this issue.  But it's amusing to watch people try to use it to support their arguments.

     

    Pretty much every online news article I see that talks about this simply refers back to THIS FORUM, and reports 'hundreds' of users. But no other supporting documentation.  When you see a news article that actually supports the 'millions' claim, let me know.  I'll be glad to read it.

     

    Now add those results to the same search if you knew how to spell "grayed" and you get another 56,000 results, so there are about 60,000 hits. Anyway it was very clear that you didn't understand the previous statement "there literally could be a million phones with this problem." No one ever said there were millions, he said "literally could be".

     

    oh and http://bit.ly/1bn5SbX

  • TJBUSMC1973 Level 5 Level 5 (4,655 points)
    Currently Being Moderated
    Dec 7, 2013 6:55 AM (in response to iiisis)

    vaportrails2002 wrote:

     

    TJBUSMC1973 wrote:

     

    ila0804 wrote:

     

    Sorry TJBUSMC1973, BUT when i write on Google "Wifi greyed out iphone 4s", the first 10 pages talk about the issue. And I didn't keep on reading the other pages..

    Could you deny that???

     

    "Wifi greyed out iphone 4s" on Google pulls up less than 4,000 results.

    http://bit.ly/1chwBrz

    http://lmgtfy.com/?q=%22Wifi+greyed+out+iphone+4s%22

     

    Google results are not accurate research to support a claim that 'millions' of devices have this issue.  But it's amusing to watch people try to use it to support their arguments.

     

    Pretty much every online news article I see that talks about this simply refers back to THIS FORUM, and reports 'hundreds' of users. But no other supporting documentation.  When you see a news article that actually supports the 'millions' claim, let me know.  I'll be glad to read it.

     

    Now add those results to the same search if you knew how to spell "grayed" and you get another 56,000 results, so there are about 60,000 hits. Anyway it was very clear that you didn't understand the previous statement "there literally could be a million phones with this problem." No one ever said there were millions, he said "literally could be".

     

    oh and http://bit.ly/1bn5SbX

     

    LOL, yes, literally, there COULD be millions of phones with this issue because there are literally millions of these phones out there.  But there's no evidence whatsoever to support that supposition, so it's a ridiculous point.  That's like saying there could literally be 7 billion people in the world with a penny in their pocket, because there are literally 7 billion people in the world, but no one has any data on what they carry in their pockets.  Adding a verifiable fact to a non-verifiable supposition doesn't give any additional credence to the supposition.  It's incredibly faulty logic.

     

    In reference to 'how to spell greyed', notice that I was directly quoting ila0804.  Please direct your grammatical corrections to him... but since 'grey' is an accepted alternative spelling of the word 'gray', I'm not sure what your point was intended to prove.

     

    You talk about 'knowing how to use Google', which is interesting, because the use of quotation marks is a search function, intended to get specific results, instead of generalized results.  When you include 'iphone 4' in a search, without the quotation marks, you get results related to 'iphone' as well as results related to '4'.  Using quotation marks is a method to get specific, rather than generalized results.

     

    Now, if we're done debating how Google works (although it was good for a few laughs), let's get back on point.

     

    The warranty of the iPhone.  That's what this boils down to.  Everything else is diffusion. 

    Regardless of my personal opinion (which is that the warranty period should be longer than a single year), the REALITY is that it IS one year.  Arguing against reality is pointless.  You are wasting your time, or more accurately, spending your time in the wrong direction.  No number of posts on this forum will change that policy.  You need to direct your energies elsewhere.  This forum is for technical assistance only, per the terms of service you agreed to when you signed up.  If you really want to see this policy change, then start using your time elsewhere.

     

     

     

     

    iiisis wrote:

     

    Furthermore, as you have indicated, you are not a representative of Apple, nor are you a moderator of this forum. If people want to come to this forum and air their complaints on this issue, what difference does it make to you? As someone who isn't the moderator of this forum, perhaps you should take your own advice and withhold your complaints (about people complaining -quite ironic, if you ask me). If you were here to offer assistance to people experiencing "technical issues," or to offer "technical support," perhaps that's all that you should do. After all, if you truly didn't want to contribute to the whinning and complaining, you wouldn't be doing so yourself. People have as much a right to assemble their thoughts and opinions here, despite whatever your belief might be on the issue, that is, unless Apple decides otherwise. If you don't like what people are saying about this issue, understand that you're not going to be able to stop people from continuing to air their frustration, just as any one isn't able to forcibly silence your voice. Maybe we all need to agree to disagree and move on. Until then, thanks for providing us with counterpoints to the issue we hold in contention.

     

    So... you're complaining about me complaining about their complaining?  That's actually hilarious.

     

    Here's the difference.  The terms of this forum specifically state that this forum is for technical assistance only.  The 'complaints' against the policies of Apple are a violation of the terms of this forum.  However, reminding others about the terms of this forum is NOT a violation of the terms.

     

    When have I 'whined or complained'?  All I've done is direct people to where their energies will be most effective.  A thousand people could post on this forum and Apple will not change their policies because of it.  Apple only reacts to the feedback channel, not to this technical forum.  Why?  Because it's a technical forum, not an opinion forum.

     

    Follow the rules & guidelines that you agreed upon, and there are no problems.

     

    The irony of the 'complainers' is that the majority of them are fighting against two sets of rules here.  First, they want to change the terms of the warranty AFTER the sale.  Second, they want to IGNORE the rules of this forum.  Those two actions combined serve only to support the viewpoint that these individuals feel they are 'specially entitled'.  They feel they get to ignore both the terms of the warranty AND the terms of this forum.

     

    And that's probably the most amusing thing about all of this.  I have little to no sympathy for those that express this kind of 'sense of entitlement' and disregard for the rules of polite discourse.

     

    But I agree, I would love to see this settled as an 'agreement to disagree and move on'.  I would welcome that.  Let's see how many other people here agree to that very reasonable proposal.

  • fanboy337 Level 1 Level 1 (30 points)

    sound like a wifi card issue which will require a replacement hand set if you have tried a restore and a reset of network settings that leaves only a hardware issue DO NOT Put your phones in the fridge or freezer as the condensation can cause the liquid indicators to trigger and void any warrenty you may have. perform a backup of your device and book a genius bar appointment. during which your genius will very likely replace your handset either under warrenty or at a repair cost.

     

    hope this helps and stops alot of the silly comments ive seen on this feed

  • TJBUSMC1973 Level 5 Level 5 (4,655 points)
    Currently Being Moderated
    Dec 7, 2013 7:57 AM (in response to fanboy337)

    fanboy337 wrote:

     

    sound like a wifi card issue which will require a replacement hand set if you have tried a restore and a reset of network settings that leaves only a hardware issue DO NOT Put your phones in the fridge or freezer as the condensation can cause the liquid indicators to trigger and void any warrenty you may have. perform a backup of your device and book a genius bar appointment. during which your genius will very likely replace your handset either under warrenty or at a repair cost.

     

    hope this helps and stops alot of the silly comments ive seen on this feed

     

    Perhaps a new voice saying the same things that have been said a dozen times already will have a new effect.  One can only hope.

    I applaud your direct & clear (as well as accurate) advice.  Kudos.

  • Drift89 Level 1 Level 1 (0 points)

    FINALLY I FIGURED IT OUT!

     

    I've make a reflow with a hot-air device (300*C) on the wifi chip. It starts to work again with 5 different iPhone 4S! Some pin of the integrated circuit get unwelded due to fast temperature change.

     

    Make a reflow is pretty easy, but you have to do it only if you have professional instruments and you know what are you doing. For Italians: you can contact me if you want more details

  • TJBUSMC1973 Level 5 Level 5 (4,655 points)
    Currently Being Moderated
    Dec 7, 2013 8:52 AM (in response to Drift89)

    Drift89 wrote:

     

    FINALLY I FIGURED IT OUT!

     

    I've make a reflow with a hot-air device (300*C) on the wifi chip. It starts to work again with 5 different iPhone 4S! Some pin of the integrated circuit get unwelded due to fast temperature change.

     

    Make a reflow is pretty easy, but you have to do it only if you have professional instruments and you know what are you doing. For Italians: you can contact me if you want more details

     

    If this works, great.  However, anyone that uses this method should be advised that this procedure will void their device warranty, which removes any future option of Apple providing any service, included an out-of-warranty replacement option.

     

    In other words, once you do this, you're totally on your own with no further Apple support whatsoever.  Just FYI.

  • Drift89 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 7, 2013 9:06 AM (in response to TJBUSMC1973)

    Thanks TJBUSMC1973 for this important detail, you are totally right. So do it at you own risk and only if you're out of warranty. Otherwise is better to go in an apple store and discuss with genius for a replace/repair.

     

    So excited for figured it out!

     

    I want to add another detail.

    This solution works on iPhones 4s with:

    1) wifi MAC address impossible to read (settings-general-info): N/D

    2) Bluetooth doesn't work, the toggle isn't visible and a circle is turning and turning without stopping, like it's looking for something forever

     

    We've found these condition in 5 iPhones 4s (in our company). We had fix ALL this devices in the same way.

     

    Hope it helps.

  • Drift89 Level 1 Level 1 (0 points)

    I don't know why I can't edit my previous post. Anyway I want to add some pictures:

     

    Before reflow:

    - http://imageshack.com/a/img14/4412/xaqk.png (I've always BT turned on, you can see there's no BT icon near battery percentage).

    - http://imageshack.com/a/img545/3152/0n1r.png

     

    After Reflow:

    - http://imageshack.com/a/img15/6079/3gco.png

    - http://imageshack.com/a/img826/6902/r1vz.png

    - http://imageshack.com/a/img833/2353/o530.png

  • irie_guy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 7, 2013 11:42 AM (in response to Carla Marie Valencia)

    I had the greyed out WIFI problem with my 4S.  I did the following and it came back...

     

    1) set to airplane mode

    2) removed SIM card

    3) reset network settings

    4) turn off airplane mode

     

    WIFI is functional again with 7.0.4!!!

  • T_Burnette_jr. Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 7, 2013 1:53 PM (in response to irie_guy)

    irie_guy wrote:

     

    I had the greyed out WIFI problem with my 4S.  I did the following and it came back...

     

    1) set to airplane mode

    2) removed SIM card

    3) reset network settings

    4) turn off airplane mode

     

    WIFI is functional again with 7.0.4!!!

    If this worked for you, great!

  • TJBUSMC1973 Level 5 Level 5 (4,655 points)
    Currently Being Moderated
    Dec 7, 2013 2:01 PM (in response to T_Burnette_jr.)

    T_Burnette_jr. wrote:

     

    irie_guy wrote:

     

    I had the greyed out WIFI problem with my 4S.  I did the following and it came back...

     

    1) set to airplane mode

    2) removed SIM card

    3) reset network settings

    4) turn off airplane mode

     

    WIFI is functional again with 7.0.4!!!

    If this worked for you, great!

     

     

    Agreed, it's always good to see an issue get resolved.  Let's hope this is a permanent solution for this person.

  • AppleStore2013 Level 1 Level 1 (30 points)
    Currently Being Moderated
    Dec 8, 2013 6:29 AM (in response to irie_guy)

    You need a new iphone. Happned to me

  • pierrehk Level 1 Level 1 (0 points)

    I had the same problem on my 4s. Out of warranty since few months so nothing to expect from Apple.

     

    I took it to an electronic repair shop specialized in phones and they replaced the wifi chip.

    1 hour work, costs around 50USD, and I get 1 month warranty on the repair.

    It helps that I'm in Hong Kong where that kind of shop and skill is easy to find.

     

    ps. I barely had to explain the problemn, just walked in and said, "The wifi is no working on my 4s", they already know that problem by heart, so don't belive Apple saying its not common !

  • pillowpants66 Level 1 Level 1 (0 points)

    Well today i went into the apple store to see what could be done, and they replaced it.

     

    Ive had the phone coming up to 2 years now, and only had the 1 year warranty.

     

    So thanks apple. You have my loyalty again.

  • vaportrails2002 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 8, 2013 11:35 PM (in response to pillowpants66)

    pillowpants66 wrote:

     

    Well today i went into the apple store to see what could be done, and they replaced it.

     

    Ive had the phone coming up to 2 years now, and only had the 1 year warranty.

     

    So thanks apple. You have my loyalty again.

    I find that hard to believe.

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