HT204364: Four steps to great books, cards, and calendars in iPhoto

Learn about Four steps to great books, cards, and calendars in iPhoto
DougD27

Q: Help on Ordering Photo Book

I submitted a 62 page photo book for publication and after paying and, thereafter, gathering done, the order seems to get stuck in download at about the 1/2 way mark (according to Apple's completion bar graph; I know not necessarily accurate).  Left it going 2x overnight and still stuck in the morning.  Checked for updates to software.  Turned compueter off and tried again.  My internet speed is good.  I have ordered photo books in past and orders were completed without a problem.  Thoughts?

 

By the way, it seems ridiculous that I can't ask Apple these questions for free when I am spending money to purchase products from them (I have three books for holidays lined up).  Is there a way when the problem is a purchase problem and not a computer problem? 

iPhoto '11

Posted on Dec 8, 2013 7:40 AM

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Q: Help on Ordering Photo Book

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  • by LarryHN,Solvedanswer

    LarryHN LarryHN Dec 8, 2013 7:49 AM in response to DougD27
    Level 10 (84,705 points)
    Photos for Mac
    Dec 8, 2013 7:49 AM in response to DougD27

    does the book preview correctly? 

    Before ordering your book preview it using this method - http://support.apple.com/kb/HT1040 - and save the resulting PDF for reference - the delivered book will match it.

     

     

    if it does boot into safe mode, preview again (fonts might change) and order while in safe mode

     

    LN

  • by Old Toad,

    Old Toad Old Toad Dec 8, 2013 11:27 AM in response to DougD27
    Level 10 (141,120 points)
    Mac OS X
    Dec 8, 2013 11:27 AM in response to DougD27

    Here are a some other tricks that helped users get their books ordered. Maybe one will work for you:

     

    First:

    Just got off the phone with apple support.  If the photo book completes the assembly process but fails during the upload process the problem is in their overloaded servers.They just started a free shipping promotion for the holidays which has increased the traffic dramatically. I bought a calendar a week ago and it went right through. I'm going to try again during less peak times.

    Next:

    Here's a fix that worked for some users:

     

    Make sure this checkbox is checked in the System/Sharing preference pane:

     

    Screen Shot 2013-11-10 at 9.53.31 AM.jpg

     

    If it is, uncheck it and then recheck and try ordering again.

     

    And lastly:

     

    1. Quit iPhoto.
    2. From the Finder menu bar, choose Go > Utilities to access your Utilities folder (or press Shift-Command-U).
    3. In your Utilities folder, open Keychain Access.
    4. Find the "NetServices" entry in your Keychain Access window. KANetServices.png
    5. Select the "NetServices" entry and press the delete key.
    6. Reopen iPhoto and attempt to place your order again.
    7. You should be prompted to enter your account information if you deleted the Keychain entry successfully.
    8. After entering your account information, you should be able to complete your order.

     

    Happy Holidays

  • by DougD27,

    DougD27 DougD27 Dec 8, 2013 4:02 PM in response to DougD27
    Level 1 (0 points)
    Dec 8, 2013 4:02 PM in response to DougD27

    Larry & Toad -- Super appreciated!  Thanks for taking the time to respond!!!  I went into "safe" mode and Apple allowed the book to be ordered.  Not sure what was wrong.  After I posted my note but before you guys responded, I had tried to order another similar book (for one set of grandparents vs. the other set of grandparents -- so 1/2 of pictures overlapped and 1/2 did not) and Apple allowed it to be ordered.  However, my first book could not be ordered no matter what I did (tried at different times of day, etc.).  There must be some glitch with first book that "safe" mode fixes.  Bad pictures?  Font is actually different too.  Again, really appreciate you guys providing help.  Happy holidays! -- Doug

  • by LarryHN,

    LarryHN LarryHN Dec 8, 2013 4:47 PM in response to DougD27
    Level 10 (84,705 points)
    Photos for Mac
    Dec 8, 2013 4:47 PM in response to DougD27

    Merry Christmas

     

    LN