HT201869: Use Apple headphones with your iPhone, iPad, and iPod
Learn about Use Apple headphones with your iPhone, iPad, and iPod
-
All replies
-
Helpful answers
-
Dec 11, 2013 7:39 AM in response to SpartanShannanby jason269,Hi, SpartanShannan.
Thank you for visiting Apple Support Communities.
Newer 3.5-mm stereo headphones will work with your iPhone. However, some third party cases obstruct the headphone jack to where they can not be fully seated. I would recommend making sure the case is not the issue and make sure they are fully seated.
Compatibility of Apple wired headset models with iPhone, iPad, and iPod models
http://support.apple.com/kb/HT3310
You may need to troubleshoot the device. See the attached section below. If the issue persists, see the last section labeled issue not resolved.
No sound through stereo headset
- Inspect the headset jack for debris and clean if necessary.
- Connect the headset and make sure the connector is pushed in all the way.
- Check the volume setting. Adjust the volume by pressing the volume up and down button on the left side of the iPhone.
- If you are trying to listen to music and cannot hear any audio, make sure that the music on iPhone is not paused. Try squeezing the headset microphone to resume playback. Additionally, from the Home screen you can choose iPod > Now Playing, then tap Play.
- Make sure the latest version of iTunes is installed on the computer that you are syncing the iPhone with (songs purchased from the iTunes Store using earlier versions of iTunes won't play).
- Try another Apple headset (some third-party headsets require an adapter to be used with original iPhone).
- Try a different song or video.
- Check to see if the iPhone alert sounds or other iPhone sound effects exhibit the same audio issues.
- Disconnect the headset from the iPhone and see if sound comes from the built-in speaker.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Cheers,
Jason H.
