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Exchange 2010 and Mavericks Push Email Support

4823 Views 15 Replies Latest reply: Feb 12, 2014 10:09 AM by ThomasL2014 RSS
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PMcGarr Level 1 Level 1 (0 points)
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Oct 28, 2013 12:19 PM

Hi,

 

I am new to OS X and Mac, but not Apple.  I've searcehd high and low and can't find an answer to this question though I suspect the answer is "no" based on what I've been able to decipher from what I've experienced and read.

 

Should I expect push email capability with OSX Mavericks and Exchange 2010 using the Apple Mail application, or any other application for that matter?  It seems that the best I can do is fetch every one minute, but I am assuming that is not a very efficient method of checking mail, sepeciall on a corporate-sized email account.

 

I have an iPhone and an iPad and both of those receive push emails without question.  I am suspect this is because they use Activesync and the Apple Mail application does not.

 

Thank you,

 

Paul McGarr

MacBook Pro (Retina, 13-inch, Late 2013), OS X Mavericks (10.9), Exchange 2010
  • Turbopgt Calculating status...
    Currently Being Moderated
    Nov 4, 2013 7:58 AM (in response to PMcGarr)

    Unfortunately not, and its pretty ridiculous.

  • bradfromthewater Level 1 Level 1 (0 points)
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    Nov 7, 2013 9:09 AM (in response to PMcGarr)

    It worked up until the release of Mavericks. There doesn't seem to be many folks complaining about it. All the attention seems to be given to Gmail related issues.

     

    Hopefully, there will be a fix soon.

  • sonicfrequency Calculating status...
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    Nov 9, 2013 8:32 AM (in response to PMcGarr)

    I can confirm. I was able to add a corporate Exchange account to the OS X accounts handler before Mavericks and I assumed it was being pushed to mail.app since the account would show mail, contacts, calendar and tasks sync in the accounts handler. However, I always suspected there was problem with real "pushing" of email.

     

    My work Exchange account email would arrive approx 1 - 5 minutes slower to mail.app than any other service. Email, calendar, contacts,tasks push was near instantaneous to Outlook 2011 on the same MacBook Pro, a PC with Outlook 2010, an iPad and an Android phone.

     

    I believe the mobile devices defaulted to the Active Exchange Sync protocol on the server. I know that OS X doesn't support this but iOS does, so we can rule them out of the equation. You can see this when you add an Outlook.com account to an iOS device. It will push mail, contacts, calendars and tasks in real time if you send yourself a test email. OS X will only fetch mail and notes in the settings options.

     

    I'm guessing there was always a problem with OS X using any Microsoft protocol to retrieve mail but it is FAR more obvious now. I bet Apple set standard corporate Exchange accounts to fetch and it never truly pushed anything. Of course the AES protocol has never been supported by OS X otherwise it would use it!

     

    I can't receive Exchange email at all in Mavericks mail.app unless I manually press the check mail button now. Don't forget the server auto discover problems when on the work LAN vs at home.

     

    I use Windows 7, OS X, Android and iOS devices frequently. I've been looking to commit to a single unified OS/application ecosystem. THE FIRST REQUIREMENT IS THAT THE SYSTEM SUPPORTS MY WORK EXCHANGE PUSH SYNC. I have multiple other accounts like outlook.com, yahoo.com, aol, Facebook, Twitter, LinkedIn, etc. I find OS X is the most intuitive with the account handling baked into the OS. I cannot make the commitment to commit to the Apple ecosystem when the default account handler doesn't support Exchange push.

  • sonicfrequency Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 9, 2013 9:20 AM (in response to PMcGarr)

    Maybe this has more to do with MS proprietary patents. Since AES works on Apple's mobile devices I would think the ability is there to push exchange in OS X.

     

    Maybe it has more to do with Apple "soloing data." Putting monetization ahead of great products. See http://techcrunch.com/2013/11/09/moving-past-digital-schizophrenia/.

  • Murph Sewall Level 1 Level 1 (25 points)

    What did work and now does not is saving a copy of outgoing email into the SENT folder. Currently, outgoing Exchange 2010 email gets delivered but NOTHING shows up in the SENT folder (no matter what is used for an SMTP) :-(

     

    I am, however, not experiencing a problem receiving Exchange email (whether there is a time lag or not I have not tried to determine).

  • royboy06 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 13, 2013 4:30 PM (in response to PMcGarr)

    I too am having this problem. I recently purchased a macbook pro for busness use. I have outlook 2011 for mac, but didn't like that it was not fully retina compatible. Long story shot, I initiated a support request with apple care, who only kept playing with settings between automatically check for new mail and every minute. I find it hard to believe swallow that it can work on ios and not on mavericks.  Apple care was no help here I had to leave the call, they had me add my gmail account. I susspect to try and convience me that the problem was not with the app but with exchange.  I removed and re added my exchange profile hoping that that may do the trick. 1 day later its still syncing messages.

  • sonicfrequency Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 13, 2013 6:09 PM (in response to royboy06)

    Mac mail on OS X and Apple mail on iOS use different protocols. OS X uses Exchange Web Services and iOS uses Active Exchange Sync.

     

    I'm not sure if Exchange Web Services pushes email correctly to Mac mail. I don't think it ever has. Auto discover has never worked either if you take the computer off the corporate LAN.

     

    There are lots of big problems with the integrated Mac mail and Exchange...otherwise the Outlook 2011 program wouldn't exist.

  • bradfromthewater Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 14, 2013 10:57 AM (in response to PMcGarr)

    This won't count as "official word", but I spoke with level 2 support and he said it was a known issue and that it is being worked on. He put me on a list to email when they put the update correcting it out.

     

    I don't think Apple officially comments on every issue with every one of their products.

  • sonicfrequency Level 1 Level 1 (5 points)

    I found out I do get a slow push when connecting to the Exchange server on the same LAN (using the internal server address.) It takes between 5 & 10 minutes to receive mail.

     

    I have to manually "check mail" and I am forced to disable auto discover and use the webmail server address if I want to connect to the Exchange server from outside the LAN.

     

    My confidence level isn't too high. The slow EWS email push has existed as far back as I can remember.

     


  • aapl.crox Level 1 Level 1 (0 points)

    Does this affect everyone or is it only specific conditions? Did they really break push for all exchange accounts? I can't believe such a thing would pass QA?

  • MaHoff Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 13, 2014 5:57 AM (in response to PMcGarr)

    Same here with Exchange 2010 - any news on this?

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