1 Reply Latest reply: Dec 11, 2013 8:36 AM by Delgadoh
brittany.rhoden Level 1 Level 1 (0 points)

my ipod classic i have had for years will not power on. i put it on the charger and the screen came up for a second then shut off and didnt turn back on. i dont know what is wrong with it. i tried reseting it nothing works


iPod classic
  • 1.
    Delgadoh Community Specialists Community Specialists (1,405 points)

    Hey brittany.rhoden,

     

    I found the following troubleshooting steps for when your iPod doesn't power on, is stuck on the battery logo, or similar issues:

    1. Toggle the Hold switch. To do this, slide the switch to Hold (an orange bar appears) and then slide it back (orange bar is hidden).
    2. Reset the iPod by holding down the Menu and Center buttons for 10 seconds.
      • If the Apple logo appears on the display, connect the iPod to a computer and verify that it appears in iTunes and can play music. If the iPod appears in iTunes and can play music, no further troubleshooting is needed.
      • If the Apple logo does not appear or the iPod is not seen in iTunes, connect the iPod to a power source by either plugging it into an Apple iPod USB Power Adapter or directly into a computer's USB port.
    3. Let the iPod charge for at least 20 minutes. Note: If the iPod is connected to a computer, make sure the computer does not sleep, standby, or hibernate during the 20-minute charging period.
    4. After the iPod has charged for at least 20 minutes and while it is still connected to the power source, toggle the Hold switch again as in step 1.
    5. Try resetting the iPod by holding down the Menu and Center buttons for 10 seconds.
      • If the Apple logo appears on the display, connect the iPod to a computer and verify that it appears in iTunes and can play music. If the iPod appears in iTunes and can play music, no further troubleshooting is needed.
      • If the Apple logo does not appear or the iPod is not seen in iTunes, try putting the iPod into disk modeand restoring.
    6. Try putting the iPod into disk mode.
      • While in disk mode, connect the iPod to iTunes and try to restore.
      • If the iPod is still not recognized by iTunes, the iPod should be serviced.

    See http://www.apple.com/support/ipod/ and click the Service tab for more information about your service options.

     

    via: iPod: No power or frozen

    http://support.apple.com/kb/TS1404

     

    Welcome to Apple Support Communities!

     

    Sincerely,

    Delgadoh