MarkElliott1010

Q: Exchange servers and Mavericks Mail

It loads it when you open the Mail app, but then no new messages will appear in the Exchange inbox while app is open - fetch new mail and the Activity Window show "Synchronizing Inbox" and jsut sits there and waits.. Close the app and reopen - New Mail appears.  Another  bug?

Mac mini (Mid 2011), OS X Mavericks (10.9)

Posted on Oct 23, 2013 7:42 AM

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Q: Exchange servers and Mavericks Mail

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  • by Vidsyndan,

    Vidsyndan Vidsyndan Dec 5, 2013 9:37 AM in response to MarkElliott1010
    Level 1 (0 points)
    Dec 5, 2013 9:37 AM in response to MarkElliott1010

    This is absolutely ridiculous!

    Being a macuser since the eighties I have never experinced anything computer related so frustrating as this.

    Bought three new Mcbook and Airs to the office, Mavericks hangs mail and crashes them / locks the computers up.

     

    The Exchange mail we have used with our macs for years just doesnt work no more.

     

    GUYS THIS IS MY LIVING!

     

    I´ve just bought the most expensive useless thing ever. I cant use my new 13´Air at work, I´ve spent hours to test all suggestions that is presented here, and after one night of reloading all mails it just screws up again. And again. And again...

     

    The oldest threads here is several months old, and nothing seems to happen?

  • by peter_watt,

    peter_watt peter_watt Dec 5, 2013 12:21 PM in response to Vidsyndan
    Level 3 (910 points)
    Dec 5, 2013 12:21 PM in response to Vidsyndan

    Absolutely agree, business is suffering badly.

    Except,

    Oldest thread is Oct 23 when Mavericks hit the business world in the face.

  • by arturfromwest lafayette,

    arturfromwest lafayette arturfromwest lafayette Dec 5, 2013 1:13 PM in response to peter_watt
    Level 1 (0 points)
    Dec 5, 2013 1:13 PM in response to peter_watt

    A very weird thing happened today. My Mail.app, just like for everyone else, stopped retreiveing Exchange emails since the day of Maverick update, i.e. I don't have any mails newer than October 25. All my attempts at suggestions on this thread didn't work, rebuilding, deleting and recreating the account etc. However, today I opened the Mail.app, and was surprised to watch how it fetched a few newer emails, up to November 11. But then it stopped fetching anything newer, and is idle now again...

  • by scidoc666,

    scidoc666 scidoc666 Dec 5, 2013 4:24 PM in response to musicservice
    Level 1 (10 points)
    Dec 5, 2013 4:24 PM in response to musicservice

    no it did not fix my exchange issues. painfully slow retreival of mail - i am reduced to reading my mail on my iphone since it doesn't show up on my desktop. On Mavericks, using mail to (try) to read exchange server mail. A restart of the computer often forces Mail to update. otherwise the pace is glacial.

  • by scidoc666,

    scidoc666 scidoc666 Dec 5, 2013 4:25 PM in response to arturfromwest lafayette
    Level 1 (10 points)
    Dec 5, 2013 4:25 PM in response to arturfromwest lafayette

    same here! it's very tempermental - works for a bit, then needs a computer restart to revive the cold dead body of Mail.

  • by scidoc666,

    scidoc666 scidoc666 Dec 5, 2013 4:26 PM in response to Vidsyndan
    Level 1 (10 points)
    Dec 5, 2013 4:26 PM in response to Vidsyndan

    I have same same same issue and it's killing me. Please Apple, I need a robust email program on Mavericks.

  • by livelifenaked,

    livelifenaked livelifenaked Dec 5, 2013 4:33 PM in response to MarkElliott1010
    Level 1 (0 points)
    Dec 5, 2013 4:33 PM in response to MarkElliott1010

    I have a clean install of mavericks. Now at 10.9.1, Mail 7.1 (1827)

     

    2 exchange accounts

     

    1 iCloud (originally @mac.com accounts)

     

    1 GMail Account

     

    I hear the new mail chime on my iPhone because Exchange has been flawless there since Day 1

     

    New mail shows up in my inbox for exchange accounts after I click the Get Mail button. Changing the fetch interval from auto,1 min,5 min doesn't seem to alleviate the need of me having to go in and get my mail

     

    Other notes - I move all my mail to icloud for archive purposes and my aim for a zero unread inbox. I'm sure all of our setups are unique but I'm just sharing my experience here so we can all command the knowledge of what's going on.

     

    Also, my exchange accounts are hosted on office365 with microsoft themselves so I doubt they're having Exchange configuration issues but we'll see who ends up taking the wrap for this one.

  • by TheTransplant,

    TheTransplant TheTransplant Dec 9, 2013 5:43 AM in response to MarkElliott1010
    Level 1 (8 points)
    Photos for Mac
    Dec 9, 2013 5:43 AM in response to MarkElliott1010

    I have an odd issue with my OSX Mavericks Mail and Exchange setup.  Everything is (mostly) working.  However, every so often I send a message and it does not go out.  Then about 3-4 minutes later I receive a prompt from mail that the message was unable to be sent using the Exchange server.  I then offers me a list of SMTP servers to choose from with the Exchange server highlighted.  I then select Try with selected server (which was the original server that I was sending through) and it works fine.  This seems to happen more with emails with attachments - perhaps timeout issue?

  • by scidoc666,

    scidoc666 scidoc666 Dec 9, 2013 6:08 AM in response to TheTransplant
    Level 1 (10 points)
    Dec 9, 2013 6:08 AM in response to TheTransplant

    Happens to me now too. I wish I had a solution. Random requests to sync, get mail, or delete and reinstall account all are unreliable approaches. Makes me hope the answer comes soon.

  • by itsnotarace,

    itsnotarace itsnotarace Dec 9, 2013 6:17 AM in response to MarkElliott1010
    Level 1 (0 points)
    Dec 9, 2013 6:17 AM in response to MarkElliott1010

    Spent a long time troubleshooting this issue with being unable to get Mail.app on Mavericks to sync an Exchange 2010 mailbox, I had tried a lot of steps in this thread already including removing the V2 folder from /Library/Mail and recreating accounts and such like but nothing worked.

     

    What fixed it for me:

     

    Open Mail.app>Preferences>Accounts

     

    Highlight your Exchange account. Under the Account Information tab untick "Use Autodiscover Service"

    Internal server address: use your OWA FQDN address such as mail.companyname.com

    External server address: leave this blank

     

    Click Advanced tab. Under the "External Server Path" - untick "Use SSL" so the external port defaults to 80

    Leave the external and internal EWS paths as default on /EWS/Exchange.asmx

     

    Click the General button at the top, and save changes

     

    Do Mailbox>Get New Email

     

    At that point all mail was sync'd at expected speed including subfolders etc

     

    Hope that helps others.

    Cheers

  • by magkar,

    magkar magkar Dec 9, 2013 6:22 AM in response to scidoc666
    Level 1 (0 points)
    Dec 9, 2013 6:22 AM in response to scidoc666

    I see sent mail bounce from the exchange server as well, but managed to fix it by making sure the attachment contains only standard characters in the filename. Nonstandard characters in the filename might make it bounce from the exchange server.

     

    Also removing nonstandrard characters (apostrophes, non-english characters, etc) from the "computer name" in System Preferences/Sharing may help.

  • by ibrennan,

    ibrennan ibrennan Dec 9, 2013 6:32 AM in response to magkar
    Level 1 (0 points)
    Dec 9, 2013 6:32 AM in response to magkar

    I will also add, the post a little bit ago about having subfolders under the inbox seems to have helped me quite a bit.  I used OWA to move all the subfolders under the Inbox to root of the mailbox, it still gets stuck sometimes but nowhere near as often...

  • by randyKates,

    randyKates randyKates Dec 9, 2013 8:36 AM in response to MarkElliott1010
    Level 1 (0 points)
    Dec 9, 2013 8:36 AM in response to MarkElliott1010

    Hope this is of value to most of you.  I have been working with Apple tech's on this issue since day 1.   After not getting anywhere I decided to write to Tim Cook and on Friday I received a call from a high ranking tech at apple who will be working with me to gather information.  More specifically I am creating a test account for them on my exchange server and will be populating it with my soon to be exported PST file.  This should provide them the informaion that they need.  And to respond to the previous email about manually setting the Outlook Anywhere/AutoDiscover settings I used that approach early on and it did work for a few days but eventually the issue came back for me. I do believe the issue is related to Outlook Anywhere/AutoDiscover but I also believe there is one other issue that has to do with Mailbox Synch.

     

    Randy

  • by arsdc,

    arsdc arsdc Dec 9, 2013 8:45 AM in response to randyKates
    Level 1 (5 points)
    iPad
    Dec 9, 2013 8:45 AM in response to randyKates

    Bravo. Hope you get some good results.

    While you are "in" you might want to ask why it is not possible to export Mavericks Mail stored locally on a Mac to anywhere else (e.g., to Outlook 2011) because Apple changed the properties of the exported mbox file so it is no longer readable. Why break things that are working fine.....

     

    thx

    Alan

  • by arturfromwest lafayette,

    arturfromwest lafayette arturfromwest lafayette Dec 9, 2013 8:47 AM in response to randyKates
    Level 1 (0 points)
    Dec 9, 2013 8:47 AM in response to randyKates

    I guess this means we shouldn't expect the next update (10.9.1) to have it fixed? Is it possible to learnt this from the tech guy?

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