HT201659: Use Restrictions in iTunes on your Mac or PC

Learn about Use Restrictions in iTunes on your Mac or PC
lightmoon2013
Level 1 (0 points)

Q: hi guys im not memeber with zooks from last year, i got overcharged from u  need to refuend

hi guys i stop zooks from jan this year and im not a member anymore with them , and u overcharged me this morning 109.99

 

can u refund the money pls

 

thanks 

Posted on Dec 9, 2013 1:26 PM

Close
lightmoon2013

Q: hi guys im not memeber with zooks from last year, i got overcharged from u  need to refuend

  • All replies
  • Helpful answers

  • by varjak paw,

    varjak paw varjak paw Dec 9, 2013 2:47 PM in response to lightmoon2013
    Level 10 (169,890 points)
    Dec 9, 2013 2:47 PM in response to lightmoon2013

    You're not speaking with Apple when you post here. These are user-to-user support forums. So no one here can make any refunds.

     

    As to your question, did you unsubscribe from Zooks via this procedure?

     

    http://support.apple.com/kb/HT4098

     

    If you didn't, then you didn't cancel, you just stopped using the app. Your subscription, however, continued and apparently automatically renewed. You first need to cancel the automatic renewal. After that, whether you can get a refund I don't know, since the official terms of sale is that all sales are final, but you can go here:

     

    http://www.apple.com/support/itunes/contact/

     

    and follow the instructions to report the issue to the iTunes Store and ask.

     

    Regards.