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Henryuser

Q: Using Safari and Mavericks OS.  My pdf docs won't open on websites with Adobe Reader. How to resolve?

My pdfs won't open from websites using Safari and Adobe Reader 11.  Using Mavericks.  How to resolve?

Imac, Mac OS X (10.6.4)

Posted on Dec 9, 2013 8:35 PM

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Q: Using Safari and Mavericks OS.  My pdf docs won't open on websites with Adobe Reader. How to resolve?

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  • by Linc Davis,

    Linc Davis Linc Davis Dec 9, 2013 11:13 PM in response to Henryuser
    Level 10 (207,926 points)
    Applications
    Dec 9, 2013 11:13 PM in response to Henryuser

    Back up all data.

     

    If Adobe Reader or Acrobat is installed, there should be a setting in its preferences such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected. Otherwise do as follows.

     

    Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard by pressing the key combination command-C:

    /Library/Internet Plug-ins

     

    In the Finder, select

      

    Go Go to Folder

      

    from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.

      

    From the folder that opens, move to the Trash any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.

      

    The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present. The same goes for a plugin called "iGetter," and perhaps others — I don't have a complete list.

      

    If you still have the issue, repeat with this line:

    ~/Library/Internet Plug-ins

     

    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

  • by dchansf8,

    dchansf8 dchansf8 Jun 1, 2014 1:43 AM in response to Linc Davis
    Level 1 (0 points)
    Jun 1, 2014 1:43 AM in response to Linc Davis

    Perfect!  This worked!  Thank you so much, Linc Davis.