HT204408: Get help signing in to Messages, FaceTime, and Game Center

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Eringabriellee

Q: Could not sign in. Please check your network connection and try again

Hi. I have been getting the error "Could not sign in. Please check your network connection and try again." For imessage and facetime on my ipad 4 16gb wifi only. This only started when I upgraded to ios7. i have tried resetting all and my network settings, changing the DNS to 8.8.8.8 and 8.8.8.8.4.4.4.4, setting my time and date to automatic, and changing my apple id password. I tried to use another person's apple id to sign in but I'm getting the same error. I'm pretty sure my network connection is not the problem because my parents are both using iphones and have upgraded to ios7 but imsg and facetime still works for them. Help?

iPad, iOS 7, null

Posted on Aug 2, 2015 5:32 PM

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Q: Could not sign in. Please check your network connection and try again

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  • by Nursenancy56,Helpful

    Nursenancy56 Nursenancy56 Sep 23, 2013 4:05 PM in response to Eringabriellee
    Level 1 (5 points)
    Sep 23, 2013 4:05 PM in response to Eringabriellee

    II'm having the exact same problem as you and have tried all of the things you have. We updated another iPad and two iPhones with no problems but this is driving me crazy I don't want to erase the whole thing is this a server problem?

  • by sammk9000,Helpful

    sammk9000 sammk9000 Sep 23, 2013 9:08 PM in response to Eringabriellee
    Level 1 (5 points)
    Sep 23, 2013 9:08 PM in response to Eringabriellee

    I have had the exact same problem you are mentioning with my IPAD. It wont sign in my imessage or facetime. I downloade iO7 on my phone aswell and it is working perfectly fine. Ive tried everything I know but no use. Please someone help.

  • by gab5150,

    gab5150 gab5150 Sep 24, 2013 6:11 AM in response to Eringabriellee
    Level 1 (0 points)
    Sep 24, 2013 6:11 AM in response to Eringabriellee

    Having the same problem with my iPhone 4S.  Totally annoying.  I've tried everything.

  • by klhull0,Helpful

    klhull0 klhull0 Sep 25, 2013 5:01 AM in response to Eringabriellee
    Level 1 (5 points)
    Sep 25, 2013 5:01 AM in response to Eringabriellee

    I have the same problen and it is driving me mad as I cannot send IMessages which I loved.  Any luck with this yet?

  • by Nursenancy56,

    Nursenancy56 Nursenancy56 Sep 25, 2013 3:59 PM in response to Eringabriellee
    Level 1 (5 points)
    Sep 25, 2013 3:59 PM in response to Eringabriellee

    I tried everything ppl suggested and ended up erasing all content after backing up in iTunes then restoring from back up and everything works fine now. I wish I had done this in the beginning!

  • by Christian207211,

    Christian207211 Christian207211 Sep 25, 2013 11:16 PM in response to Eringabriellee
    Level 1 (0 points)
    Sep 25, 2013 11:16 PM in response to Eringabriellee

    Getting the same error. Is there a solution from Apple support??

  • by klhull0,

    klhull0 klhull0 Sep 26, 2013 12:24 AM in response to Christian207211
    Level 1 (5 points)
    Sep 26, 2013 12:24 AM in response to Christian207211

    Not from my side.  I spoke to EE yesterday in which they advised to restore my phone from back up which I have done and still the same issue.  They have told me to call Apple but when trying to log a call with them it said it will cost me £25 which I refuse to pay.  I am going to try and take my phone into an EE shop today as it is driving me mad. 

  • by klhull0,

    klhull0 klhull0 Sep 26, 2013 1:54 AM in response to Christian207211
    Level 1 (5 points)
    Sep 26, 2013 1:54 AM in response to Christian207211

    Just to let you all know I have just got off a 40 minute call from Apple and this has now been resolved.

    I reset my full iPhone.....YOU have to ensure this is backed up before you do this as it basically starts your phone as a new phone.  Once you have set your phone up and gone through all of the process, sync it with your Itunes and it restores all of your old data back onto it.  This has solved my issue

  • by Kempospa,Helpful

    Kempospa Kempospa Sep 28, 2013 4:45 AM in response to klhull0
    Level 1 (5 points)
    Sep 28, 2013 4:45 AM in response to klhull0

    Hi all, I have just fixed this issue on my daughters and her friends iPad, problem with iMessage and FaceTime, when you try to sign in it tells you to check your network.

     

    No need to do a full back up and restore!!!

     

    Go to Settings / General / Reset / Reset all settings.

     

    This will not cause you to lose any photos apps or media.

     

    Please note you will need to reset your time zone and wifi settings etc once you have completed this task so make sure you have your wifi key to hand.

     

    Once it has restarted and you have re-entered the time and wifi settings go back into

     

    Settings / Messages and sign in to iMessage using your Apple ID and password.

    Then

    Settings / FaceTime and sign in to FaceTime using your Apple ID and password.

     

    All sorted. Enjoy.

  • by evanston45,

    evanston45 evanston45 Oct 12, 2013 2:39 PM in response to Kempospa
    Level 1 (0 points)
    Oct 12, 2013 2:39 PM in response to Kempospa

    Thank you!!! This was an easy and quick fix. Worked like a charm.

  • by ledman914,

    ledman914 ledman914 Oct 22, 2013 8:18 PM in response to Eringabriellee
    Level 1 (0 points)
    Oct 22, 2013 8:18 PM in response to Eringabriellee

    @ Kempospa. I tried your suggestion and it did NOT work for me. Still getting the same message when I try to sign in to imessage or FaceTime. I REALLY don't want to do the iTunes backup thing, but it seems to be the only solution that people say works. Any other ideas out there?

  • by oreo1325,

    oreo1325 oreo1325 Dec 6, 2013 2:50 PM in response to Eringabriellee
    Level 1 (0 points)
    Dec 6, 2013 2:50 PM in response to Eringabriellee

    Something else you can do is turn off automatic date and time.  Force close all apps. Turn off device.  Turn phone back on.  You may be asked for icloud password at this time.  Put that in.  The turn on autamtic date and time.  Go check iMessage, likely you will be signed in.  If not try signing in again.

  • by pam167,

    pam167 pam167 Dec 10, 2013 6:47 AM in response to Eringabriellee
    Level 1 (0 points)
    Dec 10, 2013 6:47 AM in response to Eringabriellee

    @ Kempospa thank you it worked for us and we didn't have to do the full itunes backup and restore routine.

  • by iPadWorx,

    iPadWorx iPadWorx Jan 26, 2014 11:46 AM in response to Eringabriellee
    Level 1 (0 points)
    Jan 26, 2014 11:46 AM in response to Eringabriellee

    I've have the same issue on the iPad running iOS 7.

    Resolved by synching time and rebooting.

    1. Connect to Internet

    2. Settings-->General-->Date & Time

    3. Set time Automatically = YES

    4. Then cold reboot. Hold Power button down 5 seconds and confirm shutdown (release power button). Wait 10 seconds and press power button again to turn iDevice back on.

    5. Sign In into FaceTime (Settings-->Facetime) Launch FaceTime and answer a few questions to set up your preferences.

     

    Hope it helps.

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