HT204408: Get help signing in to Messages, FaceTime, and Game Center
Learn about Get help signing in to Messages, FaceTime, and Game Center
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All replies
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Helpful answers
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Sep 23, 2013 4:05 PM in response to Eringabrielleeby Nursenancy56,★HelpfulII'm having the exact same problem as you and have tried all of the things you have. We updated another iPad and two iPhones with no problems but this is driving me crazy I don't want to erase the whole thing is this a server problem?
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Sep 23, 2013 9:08 PM in response to Eringabrielleeby sammk9000,★HelpfulI have had the exact same problem you are mentioning with my IPAD. It wont sign in my imessage or facetime. I downloade iO7 on my phone aswell and it is working perfectly fine. Ive tried everything I know but no use. Please someone help.
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Sep 24, 2013 6:11 AM in response to Eringabrielleeby gab5150,Having the same problem with my iPhone 4S. Totally annoying. I've tried everything.
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Sep 25, 2013 5:01 AM in response to Eringabrielleeby klhull0,★HelpfulI have the same problen and it is driving me mad as I cannot send IMessages which I loved. Any luck with this yet?
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Sep 25, 2013 3:59 PM in response to Eringabrielleeby Nursenancy56,I tried everything ppl suggested and ended up erasing all content after backing up in iTunes then restoring from back up and everything works fine now. I wish I had done this in the beginning!
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Sep 25, 2013 11:16 PM in response to Eringabrielleeby Christian207211,Getting the same error. Is there a solution from Apple support??
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Sep 26, 2013 12:24 AM in response to Christian207211by klhull0,Not from my side. I spoke to EE yesterday in which they advised to restore my phone from back up which I have done and still the same issue. They have told me to call Apple but when trying to log a call with them it said it will cost me £25 which I refuse to pay. I am going to try and take my phone into an EE shop today as it is driving me mad.
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Sep 26, 2013 1:54 AM in response to Christian207211by klhull0,Just to let you all know I have just got off a 40 minute call from Apple and this has now been resolved.
I reset my full iPhone.....YOU have to ensure this is backed up before you do this as it basically starts your phone as a new phone. Once you have set your phone up and gone through all of the process, sync it with your Itunes and it restores all of your old data back onto it. This has solved my issue
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Sep 28, 2013 4:45 AM in response to klhull0by Kempospa,★HelpfulHi all, I have just fixed this issue on my daughters and her friends iPad, problem with iMessage and FaceTime, when you try to sign in it tells you to check your network.
No need to do a full back up and restore!!!
Go to Settings / General / Reset / Reset all settings.
This will not cause you to lose any photos apps or media.
Please note you will need to reset your time zone and wifi settings etc once you have completed this task so make sure you have your wifi key to hand.
Once it has restarted and you have re-entered the time and wifi settings go back into
Settings / Messages and sign in to iMessage using your Apple ID and password.
Then
Settings / FaceTime and sign in to FaceTime using your Apple ID and password.
All sorted. Enjoy.
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Oct 12, 2013 2:39 PM in response to Kempospaby evanston45,Thank you!!! This was an easy and quick fix. Worked like a charm.
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Oct 22, 2013 8:18 PM in response to Eringabrielleeby ledman914,@ Kempospa. I tried your suggestion and it did NOT work for me. Still getting the same message when I try to sign in to imessage or FaceTime. I REALLY don't want to do the iTunes backup thing, but it seems to be the only solution that people say works. Any other ideas out there?
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Dec 6, 2013 2:50 PM in response to Eringabrielleeby oreo1325,Something else you can do is turn off automatic date and time. Force close all apps. Turn off device. Turn phone back on. You may be asked for icloud password at this time. Put that in. The turn on autamtic date and time. Go check iMessage, likely you will be signed in. If not try signing in again.
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Dec 10, 2013 6:47 AM in response to Eringabrielleeby pam167,@ Kempospa thank you it worked for us and we didn't have to do the full itunes backup and restore routine.
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Jan 26, 2014 11:46 AM in response to Eringabrielleeby iPadWorx,I've have the same issue on the iPad running iOS 7.
Resolved by synching time and rebooting.
1. Connect to Internet
2. Settings-->General-->Date & Time
3. Set time Automatically = YES
4. Then cold reboot. Hold Power button down 5 seconds and confirm shutdown (release power button). Wait 10 seconds and press power button again to turn iDevice back on.
5. Sign In into FaceTime (Settings-->Facetime) Launch FaceTime and answer a few questions to set up your preferences.
Hope it helps.