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Cannot connect to server with Gmail setup as Exchange account

45103 Views 20 Replies Latest reply: Dec 10, 2013 7:34 AM by rockmyplimsoul RSS
  • Meg St._Clair Level 8 Level 8 (37,450 points)

    timmy_g wrote:

     

    I am an IT professional, I can't imagine how frustrating this is going to be for the average user.

    Most average users never bothered with Exchange in the first place. They used the defaults for Google and never thought twice about it. I suspect they'll continue to do so.

     

    Best of luck.

  • timmy_g Level 1 Level 1 (10 points)

    Yes of course I would agree that the vast majority of people are not using exchange / push with their gmail and iPhone.  I should have included a qualifier of something like "the non-IT user that had push set up for their gmail by a friend or colleage, or researched it".  I figured it was implied that the "average user" I referred to was someone that was already using push with their gmail, which probably disqualifies them as average.

     

    Anyway, regardless, I would bet there will be thousands frustrated, if you want to argue about who is average or not that is another point haha , but I admit it wasn't the best choice of words.

     

    Thanks for the luck!   Best of luck back ô¿ô

  • mfquinn66 Level 1 Level 1 (0 points)

    I'm an average non IT user and it's making me crazy.  I think I originally set my gmail account up as an exchange so the calendars from gmail and outlook would work the way I wanted them to.  Now I have a new ipad and the calendars are driving me crazy..... :-)

  • timmy_g Level 1 Level 1 (10 points)

    Thank you for the validation!  Haha, see that OP!

     

    I know it's driving people crazy.

     

    Is there a way to upgrade a gmail account so that it can use this functionality again?  Only paid google apps accounts would be lame, what if a gmail user wants to do it, not even an option to pay?

     

    They just want us to use their gmail app for iOS!

  • wither Level 1 Level 1 (0 points)

    The only reason you need an exchange account is sync with contacts and calendar. It was not supported earlier by default with standard gmail settings, but now it is fully supported.

    Please, delete your gmail exchange settings and add regular (standard for iOS) gmail account. Everything works perfectly. You can sync your contacts and calendars, and get push notifications by default.

  • rockmyplimsoul Level 5 Level 5 (5,370 points)

    wither wrote:

     

    The only reason you need an exchange account is sync with contacts and calendar. It was not supported earlier by default with standard gmail settings, but now it is fully supported.

    Please, delete your gmail exchange settings and add regular (standard for iOS) gmail account. Everything works perfectly. You can sync your contacts and calendars, and get push notifications by default.

    The standard Gmail profile in iOS 7 does not support Push, which is the primary reason most people went the Exchange route, not for Calendar and Contacts support (Gmail Calendar was always standard in iOS, and Contacts were a nice benefit of Exchange but there was always CardDAV for that otherwise).

     

    While it is correct that iOS 7 now supports Gmail Contacts, it does not support Push.  For that you need Exchange (if it was set up prior to Google pulling the plug, or if you have a paid Google account) or you use the Gmail app for Push support.

     

    Besides, you're replying to a post that is 8 months old, I'm sure they've moved along with a solution by now ...

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