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All replies
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Helpful answers
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Dec 10, 2013 11:35 AM in response to deebrownby rmeijer,Same problem here... it's connected to a 1000 Mbps port and the connection still drops every 10 seconds!
No support from Apple so far, good bye ATV.
Bought a Roku 3 a couple minutes ago...
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Dec 10, 2013 12:03 PM in response to rmeijerby Jonnypz4,I think I have sorted this out! Most routers have a smart setup or smart wifi. This changes the channel to the cleanest channel. Turn it off and give it a permanent channel number. This has stabilised my signal and at present has stopped it dropping out! Fingers crossed!!!
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Dec 10, 2013 12:06 PM in response to Jonnypz4by rmeijer,I think I have sorted this out! Most routers have a smart setup or smart wifi. This changes the channel to the cleanest channel. Turn it off and give it a permanent channel number. This has stabilised my signal and at present has stopped it dropping out! Fingers crossed!!!
I am using a wired-connection... no luck so far.
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Dec 10, 2013 12:09 PM in response to rmeijerby Jonnypz4,Both your Apple TV and the device your airplaying from? Sorry if I'm a bit thick!!!!
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Dec 10, 2013 12:15 PM in response to rmeijerby Jonnypz4,I'm not sure if that last reply was clear, I take it your Apple TV is wired but are the devices your trying to airplay from?
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Dec 12, 2013 12:00 PM in response to deebrownby Chapy66,I am having the same problem using iOS 7 and Apple TV using AirPlay.
I am using a iPhone 5S and an iPad 4. They both drop off of AirPlay are random.
If I reboot the iPhons 5S or iPad 4, then I can get back onto AirPlay for a short period before it drops.
I am using this in a classroom setting and AirPlay and Apple TV is totally useless.
When using iOS 6, we never had any problems with AirPlay dropping.
I don't understand why Apple hasn't fixed this #$@* problem.
The only way to teach classes on the iPhone & iPad are to hardwire them into an HDMI port of the computer/projector. This is taking us back about 5-10 years before we had wi-fi.
Please fix this problem
Chap
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Dec 12, 2013 2:59 PM in response to diesel vdubby WHS ict,stop being so arrogant.
my network is fine. it better be, i control every last aspect of it,
however, we get regular loss of conenction every 7 minutesslimming down to an AE, and ATV and an ipad. rock solid wpa2 connection to the ipad, wired everywhere else. still get loss of connection.
so. if it is, as you claim, the 'network'. what exactly is it that could cause this? nothing else experiences errors. a download cna download for 8 hours without a hitch, so the connection is up all that time.
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Dec 13, 2013 1:16 AM in response to WHS ictby Jonnypz4,I can only tell you what worked for me, your problem maybe different. However, all new routers have something called smart wifi, my connections on all devices were fine with this switched on until I came to use airplay to my TV from any non wired device.
By switching this off and giving 2.4 and 5 ghz a dedicated channel number it stopped my issue.
Smart wifi automatically keeps changing channel numbers to the one with the least interference on it which could interrupt the streaming for a millisecond and stop airplay.
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Dec 13, 2013 3:39 AM in response to Jonnypz4by WHS ict,i'm using fixed channels. and i still get dropout. next test will be to have everything wired in and see if i get dropouts still. i am expecting that i will, since this seems to be an ios issue.
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Dec 13, 2013 8:49 AM in response to deebrownby Chisleu,I'm also having this problem. It seemed to have started after I allowed the Apple TV to update. Now I disconnect after a few minutes of audio playing, or airplay video playing.
Both the computer and appletv are up to date.
The apple TV is hard-wired to a GbE port. The laptop is a new Mavericks MBA on a 5GHz AC router. Zero interference because I live in the country.) It is the only device I used on 5GHz band. I use 2.4Ghz for my phones and all over devices in the home.
I'm happy to troubleshoot. I'm ordering a USB->GBe adaptor for the MBA to confirm it isn't wifi related. The new MBA's on Mavericks are confirmed to have an issue with wireless where packets can become very latent due potentially due to power saving mode being set in the driver. I have disabled this powersaving mode by running 5 pings a second to a site so I have sub 2ms latency to my router.
I've already escalated the wifi issue up the chain at Apple so if the ethernet solves the problem, I will add that to the wifi issues of the MBA. If it doesn't, I will start an issue with Apple over the ATV.
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Dec 15, 2013 4:57 AM in response to deebrownby J.berglund,I also tried selecting a dedicated channel no one else close to me used. But it didn't fix the problem.
When I'm streaming spotify over airplay, connection drops between 2-20 min.
All the latest updates on my iPad, macbook and apple tv.
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Dec 15, 2013 11:47 PM in response to deebrownby aendaman,I am getting dropouts when streaming from an iOS 6.1.3 ipad 2 as well as from an MacBook running osx 10.6.8 BUT only when I initiate the stream from these devices. When I start the stream from the Apple TV 3rd gen using home sharing, no problems whatsoever. That makes me think it is a directional problem...
Changing wifi channels did not help anything. Also, if it was a network problem either direction should not work.
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Dec 17, 2013 1:56 AM in response to Jonnypz4by Powders,Jonnypz4,
Your tip worked for me. I have had no problems since changing Wifi channels. It has also improved download speed
Regards
Ian
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Dec 19, 2013 1:59 PM in response to deebrownby Vancouver Scott,Having same problem with AppleTV 3rd Gen. Drops ever 6 minutes like clock work when using Airplay from 3 different IOS7 enabled devices.
- Not Bluetooth issue, (placed iphones 1 foot from AppleTV)
- Network fucntioning normally with every other device, router, smarttv, etc etc. Signal strength is full bars.
Very frusterating, almost ready to take it back, checking here for supprot first.
I get a kick out of the sycophant Apple apologists dismising us out of hand.
Apple iOS isnt supposed to be like Windows, I shouldnt have to figure anything out thats why I pay more for it.
Plug and Play is promised and not delivered.
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Dec 19, 2013 2:08 PM in response to Vancouver Scottby Vancouver Scott,follow up. dedicated channel did not help me either