HT203828: If iCloud asks you for the password to your previous Apple ID

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JohnLaff

Q: Locked out of iCloud on my ios device.

When i updated to ios7, iCloud reverted to my previous account and I don't know the password for it. It won't let me sign into my current account. So, I'm locked out of iCloud.I

Posted on Dec 10, 2013 3:03 PM

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Q: Locked out of iCloud on my ios device.

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  • by randers4,

    randers4 randers4 Dec 10, 2013 3:23 PM in response to JohnLaff
    Level 9 (62,874 points)
    Dec 10, 2013 3:23 PM in response to JohnLaff

    Go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.