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wifi greyed out after update to ios7

85701 Views 584 Replies Latest reply: Apr 19, 2014 7:37 AM by Csound1 RSS Branched to a new discussion.
  • NewsBuddy Calculating status...
    Currently Being Moderated
    Dec 10, 2013 5:04 PM (in response to lqtb)

    So looks like Apple did agree on  hardware fault and replaced Apple TV 3rd gen! Why can't they do the same with iPhone 4S?

     

    http://9to5mac.com/2013/04/15/apple-says-small-number-of-apple-tvs-have-wifi-iss ues-opens-replacement-program/

     

    Defenitely my next phone will NOT be an Apple phone.

  • NewsBuddy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 10, 2013 5:08 PM (in response to lqtb)

    37399 Views and counting on this thread.

     

    Apple forum moderators, can you pay some attention to this vastly discussed and viewed topic?

  • vaportrails2002 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 10, 2013 10:16 PM (in response to NewsBuddy)

    NewsBuddy wrote:

     

    So looks like Apple did agree on  hardware fault and replaced Apple TV 3rd gen! Why can't they do the same with iPhone 4S?

     

    http://9to5mac.com/2013/04/15/apple-says-small-number-of-apple-tvs-have-wifi-iss ues-opens-replacement-program/

     

    Defenitely my next phone will NOT be an Apple phone.

    Yes, but don't you remember that TJBUSMC1973 @ BlowJoe2444 said that this is not how warranties work?!

    It's our fault, remember?

     

    I would guess that if Apple TV had a wifi bar, it would also be grayed out, but since it only works on wifi i doubt it does.

  • JoeBlow2444 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 11, 2013 6:03 AM (in response to Mishmumkin)

    And I rather think your comparison of a 4S iPhone to Windows 98 is somewhat ridiculous.

    Of course it would be. That's why i didn't do it.

     

    An iPhone 4s is only 3 generations back, like windowx XP.  It's the iPhone 4 that is 4 generations back, like Windows 98.

    And I do not think your contributions were either positive or helpful unless advising someone to close the stable door after the horse has bolted is either positive or helpful.

    Well, absent a time machine, one can only deal with the present and the future, and not the past. There is no way to go back before the horse escaped.  I di , however, suggest getting the extended warranty [on your next device]. Is that not helpful?

  • JoeBlow2444 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 11, 2013 6:15 AM (in response to Trent Baur)

    Totally inappropriate comparison. You cannot compare iPhone versions with Windows versions. win 8>win 7>vista spans the entire life cycle of iphones. XP stretches back to 2001. You know that's a BS argument.

    I'm not comparing TIME, I'm comparing VERSIONS.  And I forgot Vista. Sorry.

     

    Replace #3 with "If you're out of warranty, you're SOL."

    As far as a warranty replacement, you are indeed "SOL" after the warranty period ends. That's kinda the whole point of warranties- they cover for a specific period of time. After that time... they don't cover.

     

    Of course, you assume people will stick with Apple. In that situation, why wouldn't people check out non-Apple phones? I hear they are quite good.

    Well, we're discussing Apple products on an Apple user forum, on an Apple website, so....

     

    Of course, people are free to get any kind of product they want.  But then why are they here, discussing how Apple should replace their Apple product?

     

    You make it seem like it's a character defect for someone with a non-functional out-of-warranty phone to look for a solution that will make their phone work again.

    Not at all. But is is a character defect to not accept the answers that are given.

     

    I found a solution that works for many people and offered it on this board and I get critcized/trolled by your ilk on here (not sure if it was your or not) for offering a non-Apple approved solution.

    Not me.  I have acknowledged that heating/cooling the iPhone might temporarily restore the wifi function.  But it is temporary, and thus not a real "solution".

    ...why would you discourage people from trying a solution that people have found success with?

    I don't.

  • Trent Baur Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 11, 2013 6:25 AM (in response to JoeBlow2444)

    JoeBlow2444 wrote:

     

    And I rather think your comparison of a 4S iPhone to Windows 98 is somewhat ridiculous.

    Of course it would be. That's why i didn't do it.

     

    An iPhone 4s is only 3 generations back, like windowx XP.  It's the iPhone 4 that is 4 generations back, like Windows 98.

    And I do not think your contributions were either positive or helpful unless advising someone to close the stable door after the horse has bolted is either positive or helpful.

    Well, absent a time machine, one can only deal with the present and the future, and not the past. There is no way to go back before the horse escaped.  I di , however, suggest getting the extended warranty [on your next device]. Is that not helpful?

     

    I'll say this JoeBlow and TJ: I find your kind odd on this board. I can't fathom why someone would spend so much of their time on this board battling people the way you do. (And to be fair, helping other people in other threads with mundane tech questions.)

     

    You might not be employed by Apple but I have a hard time believing this handful of random people decided to camp out on this board and troll anyone who appears to criticize Apple or their policies. There are lots of ways to work "for" Apple without "working for Apple." (Contractor, third party consulting firms, etc)

     

    So I don't care to argue about the real nature of your relationship to Apple. It will be unproductive and irrelevant. The reality is you are advocating for Apple in an argumentative and belligerent way that goes counter to the nature of Apple's customer service. And I don't see anyone pulling your posts.

     

    So as far as I'm concerned, your words are representative of Apple and how it views it's consumers. And it's a far cry from how Apple use to take care of their consumers.

     

    You might be trying to be helpful to a company that you love (or is it just any corporation?) or defend the decenct of warranties and terms and conditions everywhere. But in the end you're just damaging Apple's image by your constant trolling of everyone on these threads.

     

    (And if this post gets pulled, it just about confirms you guys are paid representatives of Apple, however the money might flow.)

  • pwrchord Calculating status...
    Currently Being Moderated
    Dec 11, 2013 7:03 AM (in response to Trent Baur)

    Amen.

     

    (Can I say that here?  At least I didn't say Merry Christrmas or something radical.)

  • Mishmumkin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 11, 2013 7:45 AM (in response to Trent Baur)

    Could not agree with you more.

     

    I found my dealings with Apple Support to be very courteous and friendly and I do rate their customer service highly.

     

    Sadly I rather think that JoeBlow and others of similar ilk are presenting Apple in an altogether unfavourable image and doing them no favours at all.

  • JoeBlow2444 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 11, 2013 8:15 AM (in response to vaportrails2002)

    So show me some examples, you keep saying with nothing to back it up!

    I've already shown examples of the issue occurring BEFORE ios7 came out. Thus, it was not the downloading or installing of iOS7, per se, that caused the issue. Something else, other than downloading and/or installing ios7 caused the issue in those cases.  Logic would indicate it was downloading a lot of data in a short period of time.

     

    Also, about your cup, if ten cup manufacturer says we started making a new coffee called magma. Soon as you pour it in your cup, it breaks because it can't handle the heat. Now it's yiur fault for using the coffee they said would go in it?

    The analogy is a bit strained (cup manufacturers don't usually produce coffee, too), but in this case, there is no evidence that Apple knew that 'the cup would not handle it'.  Up to that point (the ios7 release), there were just isolated cases- a person with failed wifi here... a person with failed wifi there....  With the ios7 update, practically every single iphone user in the world did a sustained download, and there were a lot of failures.  (Of course, 'a lot' is relative.)  Many of those were within warranty, and were replaced by Apple, no questions asked. Some of those weren't, and weren't.

     

    As for 'whose fault' it is, Apple makes it clear that ios upgrades are voluntary and at the users own risk.

  • JoeBlow2444 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 11, 2013 9:00 AM (in response to vaportrails2002)

    NewsBuddy wrote:

     

    So looks like Apple did agree on  hardware fault and replaced Apple TV 3rd gen! Why can't they do the same with iPhone 4S?

     

    http://9to5mac.com/2013/04/15/apple-says-small-number-of-apple-tvs-have-wifi-iss ues-opens-replacement-program/

     

    Defenitely my next phone will NOT be an Apple phone.

    Yes, but don't you remember that TJBUSMC1973 @ BlowJoe2444 said that this is not how warranties work?!

    ...and this is why manufacturers don't often make exceptions. Because then people expect them to ALWAYS make exceptions.  If you always make exceptions, why have the rule warranty to begin with?

     

    I'm not familiar with the AppleTV issue, but it says that "If the symptoms persist after troubleshooting, Apple will replace affected products free of charge", which is exactly what they do with iPhones under warranty.  They just increased the period for this issue to 2 years instead of 1.  Why they did this, you would have to ask Apple. Perhaps they were notified of a specific bad batch of chips (and thus the mention of only specific serial numbers being affected), while in the iphone wifi case, the faults are not limited to a specific designated batch. You'd need to ask them.

  • Trent Baur Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 11, 2013 9:21 AM (in response to NewsBuddy)

    Ignore

  • Bregivers Level 1 Level 1 (20 points)
    Currently Being Moderated
    Dec 11, 2013 9:32 AM (in response to lqtb)

    Using a hair dryer and heating up your iPhone 4S until you get a temperature warning pop up saying "iPhone needs to cool down before your can use it."

     

    Once this message appears, pop your iPhone into the fridge for 10 minutes to allow it to cool down. Once that’s done—Wi-Fi should work again. This worked for Trent’s wife’s iPhone 4S and also many others who have been stuck with this problem.

     

    See the video:

    http://www.youtube.com/watch?v=4mVkiU2jNSE

  • JoeBlow2444 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 11, 2013 10:03 AM (in response to Trent Baur)

    I can't fathom why someone would spend so much of their time on this board battling people the way you do.

    I can't fathom why someone would spend so much of their time on this board complaining that Apple isn't giving them free hardware replacements when they acknowledge they are out of warranty.

     

    But people do.

    camp out on this board and troll anyone who appears to criticize Apple or their policies.

    No ones 'trolling'. I'm just pointing out the innaccuracies in peoples posts ('It was installing ios7 that caused the issue', etc) and telling them the truth about their warranty coverage.

    There are lots of ways to work "for" Apple without "working for Apple." (Contractor, third party consulting firms, etc)

    What's your point? That the truth changes depending on where the speaker is employed? 

    a company that you love

    I don't "love" Apple. I mean, I owned a Mac Plus when I was a kid (parents got it for me), and I have an iphone 4, but I don't see that as 'loving' Apple.

     

    As for why I post- I'm a bit OCD when it come to certain things. I don't like it when incorrect information is put out as truth, and I tend to correct that information.  So when people say 'iOS 7 broked my phone!!1!', I feel compelled to point out that it was not "iOS 7", but a hardware flaw that was revealed by the heat caused by the download.

     

    With an eye for details (some might say 'technicalities') like that, I guess I should have become a lawyer!

    if this post gets pulled, it just about confirms you guys are paid representatives of Apple

    Um... No.

  • Craigfromnb Calculating status...
    Currently Being Moderated
    Dec 11, 2013 10:21 AM (in response to JoeBlow2444)

    so are you telling me I burned up my iphone 4, by doing a software upgrade?

  • JoeBlow2444 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 11, 2013 10:21 AM (in response to Bregivers)

    Using a hair dryer and heating up your iPhone 4S until you get a temperature warning pop up saying "iPhone needs to cool down before your can use it."

    Once this message appears, pop your iPhone into the fridge for 10 minutes to allow it to cool down. Once that’s done—Wi-Fi should work again.

    Yup, this procedure sometimes does work to temporarily restore wifi function.  Anyone who is outside warranty, you can certainly try it (at your own risk, of course).  (If in your warranty period, Apple will replace the iphone for you.) But the only sure 'fix' is to get the phone repaired/replaced.

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