HT203768: Get help finding missing information in iCloud after restoring an iOS device
Learn about Get help finding missing information in iCloud after restoring an iOS deviceQ: Backed up my iphone 4 transferred via iCloud onto iPhone 5s but my photos aren't there, any suggestions please, I did select the l ... Backed up my iphone 4 transferred via iCloud onto iPhone 5s but my photos aren't there, any suggestions please, I did select the latest backup more
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Helpful answers
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Dec 11, 2013 3:52 AM in response to Windsor closeby david.menzel,Did you have photo albums or was everything stored in your camera roll?
...because iCloud backups only iclude photos of your camera roll. Please see also: http://support.apple.com/kb/PH12519
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Dec 11, 2013 3:58 AM in response to david.menzelby Windsor close,All on the camera roll, it did give me a message when it was transferring saying iCloud had timed out ????
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Dec 11, 2013 4:03 AM in response to Windsor closeby david.menzel,Oh ok I see... Unfortunately, in this case you would have to do the entire procedure again, this means you would have to completely restore your device from the backup again. "Settings > General > Reset > Erase All Settings and Content" Please make sure that you have a good wifi connection that a time out won't happen again.
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Dec 11, 2013 4:06 AM in response to Windsor closeby Windsor close,Ok will try this, was hoping to avoid having to do that again !
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Dec 11, 2013 4:10 AM in response to Windsor closeby david.menzel,I am sorry, but this would be the only way. For the future, I really recommend using a second cloud backup option for photos (like Flickr or Dropbox), just for making sure that you don't lose them.
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Dec 11, 2013 4:12 AM in response to david.menzelby Windsor close,Thanks for your help David! restoring as we speak... Fingers crossed this time
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Dec 11, 2013 4:15 AM in response to Windsor closeby david.menzel,You are welcome! So and now I'll stop using your wifi bandwith
Good luck!
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Dec 11, 2013 4:19 AM in response to Windsor closeby Windsor close,Brilliant worked, thank you very much.
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