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wifi greyed out after update to ios7

84437 Views 576 Replies Latest reply: Apr 16, 2014 11:08 AM by zelous RSS Branched to a new discussion.
  • vaportrails2002 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 11, 2013 10:25 AM (in response to JoeBlow2444)

    JoeBlow2444 wrote:

     

     

    So show me some examples, you keep saying with nothing to back it up!

     

    I've already shown examples of the issue occurring BEFORE ios7 came out. Thus, it was not the downloading or installing of iOS7, per se, that caused the issue. Something else, other than downloading and/or installing ios7 caused the issue in those cases.  Logic would indicate it was downloading a lot of data in a short period of time.

    Actually, no you didn't. As I said before iOS 6.1.3 was the start of the problems with wifi that Apple never addressed and it followed onto iOS 7. So yes, it happened before iOS 7, only with upgrading the iOS though. You can't show me any other examples of it happeneing besides the iOS upgrade...can you?

     

     

    Also, about your cup, if the cup manufacturer says we started making a new coffee called magma. Soon as you pour it in your cup, it breaks because it can't handle the heat. Now it's your fault for using the coffee they said would go in it?


     

    The analogy is a bit strained (cup manufacturers don't usually produce coffee, too), but in this case, there is no evidence that Apple knew that 'the cup would not handle it'.  Up to that point (the ios7 release), there were just isolated cases- a person with failed wifi here... a person with failed wifi there....  With the ios7 update, practically every single iphone user in the world did a sustained download, and there were a lot of failures.  (Of course, 'a lot' is relative.)  Many of those were within warranty, and were replaced by Apple, no questions asked. Some of those weren't, and weren't.

     

    As for 'whose fault' it is, Apple makes it clear that ios upgrades are voluntary and at the users own risk.

    and not all smart phone manufactures make their own OS. Also, yes Apple knew it couldn't handle it as I stated above, it started with iOS 6.1.3. If you knew what you were arguing about, you would have known that. But you know it all because you have been on here since...what...yesterday? Are you sure you aren't TJBUSMC1973..he disappeared. 

     

    You keep talking about this sustained download stuff? What "sustained download" besides the download and install process has lead to problems the on iphones?

  • vaportrails2002 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 11, 2013 10:35 AM (in response to JoeBlow2444)

    JoeBlow2444 wrote:

     

     

    I can't fathom why someone would spend so much of their time on this board battling people the way you do.

     

    I can't fathom why someone would spend so much of their time on this board complaining that Apple isn't giving them free hardware replacements when they acknowledge they are out of warranty.

     

    But people do.

    No one ever asked for a free replacement...repairing the phone would be just as good. Bring it back to the condition it was in before we installed their iOS!

    My Visa extended my wifes phone for an extra year, so we are covered anyway. That isn't the point. It is how Apple is ignoring the problem at hand.

     

     

     

     

    As for why I post- I'm a bit OCD when it come to certain things. I don't like it when incorrect information is put out as truth, and I tend to correct that information.  So when people say 'iOS 7 broked my phone!!1!', I feel compelled to point out that it was not "iOS 7", but a hardware flaw that was revealed by the heat caused by the download.

     

    With an eye for details (some might say 'technicalities') like that, I guess I should have become a lawyer! Any decent lawyer would eat this up.

     

    So you are a bit nutty you say, and you would make a lousy lawyer! Now I know why you can't let it go. Keep the thread growing!

  • JoeBlow2444 Calculating status...
    Currently Being Moderated
    Dec 11, 2013 10:41 AM (in response to Craigfromnb)

    so are you telling me I burned up my iphone 4, by doing a software upgrade?

    Depends on how you want to look at it.

     

    The issue (as I understand it, I'm not Apple) is that the heat from downloading a lot of data over a short period of time has caused a hardware issue with the wifi circuitry. In this case, it looks like the data you were downloading was an IOS update, but it could have been any data.  (It's just that, before the IOS update, few people downloaded so much so quickly, so reports of this issue were few and far between.)

     

    So, technically, it was not "doing the software upgrade" that affected your iphone - it was the heat cause by the download (which, in this case, happened to be the IOS software).  Some people don't see the difference.

     

    In any case, there are only 4 possible solutions:

    1) If in warranty, Apple will replace it.

    If not in warranty, you can:

    2) pay the Out Of Warranty fee to get it replaced by Apple.

    3) get it repaired elsewhere

    4) try the 'heating' method discussed elsewhere in this thread, which may temporarily restore wifi function.

  • vaportrails2002 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 11, 2013 10:49 AM (in response to JoeBlow2444)

    JoeBlow2444 wrote:

     

     

    so are you telling me I burned up my iphone 4, by doing a software upgrade?

     

    Depends on how you want to look at it.

     

    The issue (as I understand it, I'm not Apple) is that the heat from downloading a lot of data over a short period of time has caused a hardware issue with the wifi circuitry. In this case, it looks like the data you were downloading was an IOS update, but it could have been any data.  (It's just that, before the IOS update, few people downloaded so much so quickly, so reports of this issue were few and far between.)

     

    So, technically, it was not "doing the software upgrade" that affected your iphone - it was the heat cause by the download (which, in this case, happened to be the IOS software).  Some people don't see the difference.

     

    wrong!

  • JoeBlow2444 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 11, 2013 11:09 AM (in response to vaportrails2002)

    Actually, no you didn't. As I said before iOS 6.1.3 was the start of the problems with wifi that Apple never addressed and it followed onto iOS 7. So yes, it happened before iOS 7, only with upgrading the iOS though. You can't show me any other examples of it happeneing besides the iOS upgrade...can you?

    There are plenty of examples on this forum that talk about 'greyed out wifi' that do not mention performing an upgrade.  Perhaps every single person simply 'forgot' to mention they were doing an upgrade at the time.

     

    You keep talking about this sustained download stuff? What "sustained download" besides the download and install process has lead to problems the on iphones?

    ANY sustained download that heated up the wifi circuit enough to reveal the problem.

  • JoeBlow2444 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 11, 2013 11:27 AM (in response to vaportrails2002)

    No one ever asked for a free replacement...repairing the phone would be just as good.

    As far as I know, this is not an issue that apple would 'repair' at the customer level- they simply swap out the iphone.

    Bring it back to the condition it was in before we installed their iOS!

    Does no one listen? It was not the install, per se, that caused the problem.

    It is how Apple is ignoring the problem at hand.

    Apple is replacing the iphones of anyone within warranty that has this issue.  How, exactly, is this "ignoring" the issue??  Again, I refer you to the whole point of a warranty- if you're in the warranty period, you are covered. If you're not... you're not. And if you're not- then they are right to 'ignore' the issue- it's not their problem anymore.

     

    Answer this: Why should Apple replace (or repair) an out-of-warranty iphone for free?  What's the point of a warranty then?

  • JoeBlow2444 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 11, 2013 11:29 AM (in response to vaportrails2002)

    wrong!

    Right.

     

    Or maybe not.  What are you saying"wrong!" to?

  • podmod.de Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 11, 2013 12:12 PM (in response to lqtb)

    JoeBlow2444 got ti right. my post was deleted a few times from apple admin because it contained a company name that fixes this for 69 Euro. I would not go for JoeBlow2444suggestion 4 because you can destroy a lot of tiny parts. It is not a SOFTWARE issue.

  • tomski84 Calculating status...
    Currently Being Moderated
    Dec 11, 2013 12:13 PM (in response to tomski84)

    Hi all

     

    Well this phone lasted a week and has just greyed out again. A restore hasn't fixed it. I'm really not happy about this now. This will now be my third replacement 4S, so four phones in total. It's becoming a joke.

     

    I don't see the point anymore in replacing the phone, it's obviously not solving the problem. I'm tempted to ask for a refund when I am next in the Apple store. I'm so disappointed right now.

     

    I'll keep you all posted.

     

    Tom

  • Trent Baur Calculating status...
    Currently Being Moderated
    Dec 11, 2013 12:24 PM (in response to JoeBlow2444)

    JoeBlow2444 wrote:

     

     

     

    The issue (as I understand it, I'm not Apple) is that the heat from downloading a lot of data over a short period of time has caused a hardware issue with the wifi circuitry. In this case, it looks like the data you were downloading was an IOS update, but it could have been any data.  (It's just that, before the IOS update, few people downloaded so much so quickly, so reports of this issue were few and far between.)

     

    So, technically, it was not "doing the software upgrade" that affected your iphone - it was the heat cause by the download (which, in this case, happened to be the IOS software).  Some people don't see the difference.

     

     

    Great, we agree that the problem is unrelated to the installation or presence of iOS7 and is completely related to a large extended download.

     

    Here's the rub: The download of iOS7 was NOT OPTIONAL. It is a fact that the download of iOS7 was kicked off automatically on ever iPhone out there connected to AC power:

     

    http://www.macrumors.com/2013/09/27/ios-6-users-expressing-discontent-over-autom atic-ios-7-over-the-air-downloads/

     

    So users did not even have the option of choosing to avoid over-the-air (wifi) downloads and instead upgrade thru iTunes using the internet connection of their PC / laptop. Personally speaking, this is my preference.

     

    This is where Apple has opened themselves up to culpability. This is why consumers are justified in being angry over the state of their non-functioning phones. It was overreach by Apple to force the download onto users just so they can proclaim to the world how quickly iPhone users upgraded to their new latest and greatest software version. And by doing so, they fried thousands of wifi chips. (Again, I refer you to the youtube hair dryer video which is now up to 15K views)

     

    I'm sorry, but Apple would do themselves well to step up and try to make this right with their customers. A lot of people were brought into the Apple ecosystem via the iPhone (I am one of them) and this iBrick issue will cause a lot of people to check out the Android ecosystem.

     

    We pay a signficant premium for Apple's reputation of quality and customer service and this situation is seriously damaging that reputation, if not eliminating it. Hiding being warranties and terms and conditions only makes it worse.

  • JoeBlow2444 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 11, 2013 1:04 PM (in response to tomski84)

    Well this phone lasted a week and has just greyed out again. A restore hasn't fixed it.

    Assuming the iphone came with ios6, how did you update to ios7?  If it was 'over the air', then I suggest not updating the next replacement that way, instead connecting it to a computer running iTunes, and doing a 'restore iphone' from there. This should wipe the ios, and install the latest version all at once. (Sometimes there are issues with updating, especially when you update an update of an update.)  This completely avoids the heavy wifi usage that apparently causes the issue.

  • tomski84 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Dec 11, 2013 1:28 PM (in response to JoeBlow2444)

    JoeBlow2444 wrote:

     

     

    Assuming the iphone came with ios6, how did you update to ios7?  If it was 'over the air', then I suggest not updating the next replacement that way, instead connecting it to a computer running iTunes, and doing a 'restore iphone' from there. This should wipe the ios, and install the latest version all at once. (Sometimes there are issues with updating, especially when you update an update of an update.)  This completely avoids the heavy wifi usage that apparently causes the issue.

    They updated the iPhone in-store as it came with iOS 6, it was done through a computer and not over the air. They did advise me not to restore from backup, so I followed their advice on that one.

     

    I don't really use the Wi-Fi for heavy usage, unless you call watching a youtube video heavy? That's what I was doing when it greyed out. I mean, it's an iPhone, it should be able to handle a youtube video!

     

    Gonna see what they say tomorrow.

  • JoeBlow2444 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 11, 2013 1:30 PM (in response to Trent Baur)

    Here's the rub: The download of iOS7 was NOT OPTIONAL. It is a fact that the download of iOS7 was kicked off automatically on ever iPhone out there connected to AC power

    And you know that this 'pushed' download was the exact same download as triggered by the user?  There's no possible chance the 'pushed' download was trickled down to the iphone, rather then blasted at full speed?  (In general, pre-loaded data is indeed trickled down over time.)

     

    And by doing so, they fried thousands of wifi chips. (Again, I refer you to the youtube hair dryer video which is now up to 15K views)

    1) I've not heard of any issues with the pre-downloaded data download causing this problem, only the user-initiated download and install.

    2) Thousands of views does not mean thousands of people had this issue.

     

    I'm sorry, but Apple would do themselves well to step up and try to make this right with their customers.

    So, you want them to do what, exactly?  Replace iphones that are beyond the warranty period?  Why bother having a warranty period, then?  If you're gonna break the rules whenever you feel like, why have rules?

     

    We pay a signficant premium for Apple's reputation of quality and customer service

    If only you had paid for the extended warranty...

  • JoeBlow2444 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 11, 2013 1:45 PM (in response to tomski84)

    They updated the iPhone in-store as it came with iOS 6, it was done through a computer and not over the air.

    ...and the wifi worked after that. For a while, at least. Hmm.

    They did advise me not to restore from backup, so I followed their advice on that one.

    I don't think that really matters, to tell the truth.

    I don't really use the Wi-Fi for heavy usage, unless you call watching a youtube video heavy? That's what I was doing when it greyed out. I mean, it's an iPhone, it should be able to handle a youtube video!

    Definately. I wouldn't consider that 'heavy use' at all.

     

    Gonna see what they say tomorrow.

    Definately. Make it clear that you are getting upset (at the situation, not the employee), and speak w/ the manager. See if there's anything they can do. Good Luck.

  • vaportrails2002 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 11, 2013 3:40 PM (in response to tomski84)

    Tomski84.....You did a restore from backup, it will never work again now. That is who it is grayed out. As it updated the ios over wifi, it burns something out, the chip, loosens the antenna...whatever it does. Then as the new ios does it's checks and notices the bad wifi, it grays it out, which is how it is on your backup that you restore from. That is what I was told and this is why they told you not to do that.

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