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"HP Printer Software Update" stuck

700 Views 8 Replies Latest reply: Dec 11, 2013 10:57 AM by Mr. Seek Help RSS
korm Level 1 Level 1 (0 points)
Currently Being Moderated
Oct 16, 2013 9:08 AM

"HP Printer Software Update 2.14" is stuck in the Mac App Store and no matter how many times I install it, it keeps returning every time I check for updates.  The installs run successfully -- at least, the app downloads, it gives the appearance of installing, and the Update icon changes to Installed after.  But, I check for updates later and it's still there.


OS X 10.8.5 on MBA mid-2012

MacBook Air, OS X Mountain Lion (10.8.5)
  • Dah•veed Level 7 Level 7 (29,500 points)
    Currently Being Moderated
    Oct 16, 2013 9:30 AM (in response to korm)

    Technically the HP update is coming through the Software Update facility, which now piggybacks onto the App Store app. Do you have clones or other versions of OS X that have not been updated with the HP update connected to your Mac?

    Mac mini (Late 2012), OS X Mountain Lion (10.8.5), iPhone 5, iPad 4 (iOS 7)
  • Steffen Bendix Level 1 Level 1 (40 points)
    Currently Being Moderated
    Oct 16, 2013 10:26 AM (in response to korm)

    I have not cloned my Mac but I always get the HP update 2.14. I then installed the big HP update from Apple's update page but the App Store still shows version 2.14.

  • Moppel Calculating status...
    Currently Being Moderated
    Oct 16, 2013 10:27 AM (in response to Steffen Bendix)

    I have the same issue. Seems to be a bug from Apple?

  • BobP1776 Level 3 Level 3 (695 points)
    Currently Being Moderated
    Oct 16, 2013 1:46 PM (in response to Moppel)

    Same here.


    Edited to Add:  Looks like Apple may have just fixed it.  No longer showing up as repeatedly needing to be installed.


  • rcepuch Calculating status...
    Currently Being Moderated
    Oct 19, 2013 4:22 PM (in response to korm)

    I see several posts here indicating this problem's been fixed.  I disagree.  I'm still getting the update notification and when I try to load it, no dice.

  • Mr. Seek Help Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 11, 2013 10:57 AM (in response to korm)

    Can anyone tell me in simple English what to do about this HP printer problem ? 


    What's the latest on this (as of December, 2013) ?


    Does one download a fix from Apple and/or HP or does one just throw the printer in

    front of a big truck or give it to your brother-in-law who thinks he can fix anything (ha hal).


    Please, tell me what I can do to fix this annoying problem.


    If I cannot fix it, then I have heard good things about an Epson printer.


    Looking forward to responses. The easier the better for me. Thanks




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